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Change a web browser or computer and log in again.
Reset the modem router to factory default settings.
Note: You’ll need to reconfigure the modem router to surf the internet once the modem router is reset.
Open a web browser and log in again. If login fails, please contact our Technical
Support.
T4. What should I do if I cannot access the internet?
1. Ensure all connections are secure, including telephone lines, Ethernet cables and
power adapters.
2. Check to see if you can log in to the web management page of the modem router.
If you cannot, please adjust your computer’s settings according to T3 and then see
if you can access the internet. If the problem persists, please go to the next step.
3. Consult your ISP and make sure the VPI/VCI, Connection Type, account username
and password are correct. If there are any mistakes, please correct the settings and
try again.
4. Refer to T5 to clone the MAC address.
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