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3. Consult your ISP and make sure all the VPI/VCI, Connection Type, account username
and password are correct. If there are any mistakes, please correct the settings and
try again.
4. Refer to T5 to clone the MAC address.
5. If you still cannot access the internet, please restore your modem router to its
factory default settings and reconfigure your modem router by following the
instructions in Use Quick Setup Wizard.
6. Please contact our Technical Support if the problem still exists.
T5. How to configure MAC Clone?
You can manually change the MAC address of the modem router. It is helpful when your
internet access account provided by your ISP is bound to one specific MAC address,
in other words, your ISP just permits only one computer with the authenticated MAC
address to access the internet. In this case, you can use MAC Clone to allow more
computers to access the internet via the same account.
1. Visit http://tplinkmodem.net, and log in with password you set for the modem router.
2. Go to Advanced > Network > Internet page. Click the Add icon, and scroll down to
get the MAC Clone section.
If you are using the computer with the authenticated MAC address to access
the modem router, please select Use Current Computer MAC Address.
If you know the authenticated MAC address, please select Use Custom MAC
Address and then enter the address.
3. Click OK to make the settings effective.
T6. How can I change my computer‘s settings to obtain an IP address
automatically?
To change the computer’s network settings, follow the steps below.
For MAC OS X:
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