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Problem Possible Cause Solution
The Vortx does not
work.
The appliance is not
plugged in.
You have not set the
timer.
The fuse is not
working.
Plug the appliance into an earthed wall
socket.
Set the digital timer using the timer arrow
buttons and press the power button to
begin cooking.
Check the fuse and replace if necessary.
The ingredients in
the Vortx are not
cooked.
The Vortx is overlled.
The set temperature is
too low.
The food has not
cooked for long
enough.
Place smaller amounts of food into the
fryer basket. Try cooking food in small
batches.
Select a higher temperature using the
temperature arrow buttons.
Add additional time to the digital timer
and cook until food is cooked through.
The ingredients in
the Vortx are fried
unevenly.
Certain types of
ingredients need
to be shaken
halfway through the
preparation.
Ingredients that lie on top of or across
each other (e.g. fries) need to be shaken
halfway through the preparation time.
The fryer basket
won’t t into the
appliance properly.
The fryer basket has
been lled above the
maximum ll line.
The frying basket is
not placed into the
Vortx correctly.
Do not ll the fryer basket above the
maximum ll line marked inside the fryer
basket.
Ensure that the fryer basket is not
obstructed, slide the frying basket into the
Vortex until it clicks into place.
White smoke
comes out from the
appliance.
You are preparing
greasy ingredients.
The pan still contains
grease residue from
the previous use.
When you prepare greasy ingredients in
the Vortx, excess oil will leak into the pan
and when heated may produce smoke.
This will not affect the appliance or the
end result.
White smoke is caused by grease heating
up in the pan. Make sure you clean the
pan properly after each use.
Fresh fries are fried
unevenly in the
Vortx.
You did not use the
right potato type.
You did not rinse the
potato sticks properly
before you fried them.
Use fresh potatoes and make sure that
they stay rm during frying.
Rinse the potato sticks thoroughly to
remove excess starch.
Fresh fries are not
crispy when they
come out of the
Vortx.
The crispiness of the
fries depends on the
water content of the
potatoes used.
Make sure you dry the potato sticks
properly before you add the oil.
Use smaller potato sticks and coat lightly
in oil for a crispier result.
6 - Trouble Shooting & Faq’s
13


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