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6.TROUBLESHOOTING
Before Calling Service Technician 139
6 TROUBLESHOOTING
Original/Paper-related items
Image trouble
Phenomenon Usual cause Countermeasure
Paper misfeeds. The paper is unsuited for the
equipment.
Check if the paper is acceptable.
P.20 “Paper types not acceptable”
The paper size is not registered
properly in the equipment.
Register the paper size properly.
P.28 “Preparation 3 - Registering Paper Size and Type”
Misfed paper is located in a place
you cannot see easily.
See the message on the LCD screen to recheck the position
where the paper misfeed has occurred.
P.127 “Paper Misfeed”
There is no gap between the side
guides and paper in the drawer,
or the gap is too wide.
Adjust the gap between the side guides and the paper
properly.
P.21 “Loading paper in the drawer/Paper Feed Unit”
Multiple feeding occurs. Sheets of paper clinging to each
other.
Fan the paper well and place it again.
Phenomenon Usual cause Countermeasure
The copy image is light. Toner has run out. Replace the toner cartridge if the “TONER EMPTY” message
appears on the LCD screen.
P.136 “Replacing Toner Cartridge”
The copy density is set lighter. Make the density darker if you use the manual copy density
mode.
The copy image is dark. The copy density is set darker. Make the density lighter if you use the manual copy density
mode.
The copied image is stained. The Platen Cover or the
Reversing Automatic Document
Feeder is not lowered fully.
Lower it fully to block outside light.
The original glass or platen sheet
is dirty.
Clean them.
P.142 “Regular Cleaning”
The copy density is set darker. Make the density lighter if you use the manual copy density
mode.
Highly transparent originals such
as overhead transparencies or
tracing paper are used.
Place a blank plain sheet of paper, the same size as the
original or larger, over the original.
The copy image is fogged. There is a slight gap between the
original glass and the original.
Lower the Platen Cover or the Reversing Automatic
Document Feeder fully so that the original will contact with the
original glass.
The paper is damp. Replace with dry paper.
The copy image is partially
missing.
The size or direction of the paper
and the original, or the
reproduction ratio is not set
properly.
Use paper of the same size as the original or set the
reproduction ratio suitable to the paper size.
The margin for binding is too
wide.
Adjust the image shift value again.
P.52 “Shifting the pages to the right or left”
The copy image has black
streaks in a horizontal direction.
The charger is dirty. Clean the charger.
141


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