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Chapter 4 TROUBLESHOOTING
54
About the Troubleshooting Guides
The Hardware Troubleshooting Guide and the Soware Troubleshooting Guide (PDFs) describe the
causes and solutions for problems that may occur.
References to the Hardware Troubleshooting Guide
Chapter Title Section
Chapter 1 TROUBLESHOOTING FOR THE
HARDWARE
When This Screen Is Displayed
Messages Displayed on the Touch Panel
Clearing a Paper Misfeed
Clearing a Staple Jam
Replacing a Toner Cartridge
Replacing the Waste Toner Box
Refilling With Staples
Cleaning the Inside of the Equipment
Cleaning the Hole Punch Dust Bin
Chapter 2 WHEN SOMETHING IS WRONG WITH
THE EQUIPMENT
When You Think Something Is Wrong With the Equipment
Regular Maintenance
References to the Soware Troubleshooting Guide
Chapter Title Section
Chapter 1 CONFIRMING JOB STATUS ON THE
TOUCH PANEL
Confirming Job Statuses of Printing/Copying/Scanning/
Faxing
Chapter 2 TROUBLESHOOTING FOR COPYING Copying Problems
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems
Printer Driver Problems
Network Connection Problems
Client Problems
Hardware Problems
Chapter 4 TROUBLESHOOTING FOR SCANNING Scanning Problems
Chapter 5 TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems
Chapter 6 TROUBLESHOOTING FOR NETWORK
CONNECTIONS
Locating the Equipment in the Network
LDAP Search and Authentication Problems
Printing Problems (Network Related)
Network Fax (N/W-Fax) Driver Problems
Client Soware Authentication Problems
Wireless LAN Connection Problems
Chapter 7 TROUBLESHOOTING FOR FAXING Faxing Problems
Chapter 8 CHECKING THE EQUIPMENT STATUS
WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab
Error Messages
Error Codes
Chapter 9 WHEN SOMETHING IS WRONG WITH
THE EQUIPMENT When You Think Something Is Wrong With the Equipment
54


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