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Toshiba e-STUDIO 470p Manual

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User’s Guide
Mono Laser Printer
User's Guide
Important: Click here before using this guide.
October 2012
Machine type(s):
4514
Model(s):
630, 635, 646, and their equivalent models
Contents
Safety information.......................................................................................6
Overview.....................................................................................................8
Using this guide.........................................................................................................................................8
Selecting a location for the printer...............................................................9
Additional printer setup.............................................................................11
Installing internal options........................................................................................................................11
Available internal options .................................................................................................................................11
Accessing the controller board .........................................................................................................................11
Installing an optional card ................................................................................................................................12
Installing a memory card ..................................................................................................................................13
Installing an Internal Solutions Port..................................................................................................................15
Installing a printer hard disk .............................................................................................................................21
Removing a printer hard disk............................................................................................................................24
Installing hardware options.....................................................................................................................25
Installing optional trays ....................................................................................................................................25
Setting up the printer software...............................................................................................................26
Installing the printer software ..........................................................................................................................26
Updating available options in the printer driver ..............................................................................................27
Networking..............................................................................................................................................28
Preparing to set up the printer on an Ethernet network..................................................................................28
Installing the printer on an Ethernet network ..................................................................................................29
Preparing to set up the printer on a wireless network.....................................................................................30
Connecting the printer using the Wireless Setup Wizard.................................................................................31
Connecting the printer to a wireless network using Wi‑Fi Protected Setup ....................................................32
Connecting the printer to a wireless network using the Embedded Web Server.............................................32
Verifying printer setup......................................................................................................................................33
Using the non-touch-screen printer models................................................34
Learning about the printer......................................................................................................................34
Printer configurations .......................................................................................................................................34
Using the printer control panel.........................................................................................................................35
Understanding the colors of the Sleep button and indicator lights..................................................................36
Attaching cables................................................................................................................................................36
Accessing the controller board .........................................................................................................................38
Loading paper and specialty media.........................................................................................................39
Setting the paper size and type ........................................................................................................................39
Contents 2
Configuring Universal paper settings................................................................................................................39
Using the standard bin and paper stop ............................................................................................................39
Loading trays.....................................................................................................................................................40
Loading the multipurpose feeder .....................................................................................................................44
Linking and unlinking trays ...............................................................................................................................48
Printing....................................................................................................................................................50
Printing a document .........................................................................................................................................50
Printing from a flash drive ................................................................................................................................52
Printing confidential and other held jobs .........................................................................................................54
Printing information pages ...............................................................................................................................55
Canceling a print job .........................................................................................................................................56
Managing the printer..............................................................................................................................56
Checking the virtual display ..............................................................................................................................56
Configuring supply notifications from the Embedded Web Server .................................................................. 57
Modifying confidential print settings................................................................................................................57
Copying printer settings to other printers ........................................................................................................58
Creating a printer control panel PIN .................................................................................................................58
Printing a menu settings page ..........................................................................................................................59
Printing a network setup page..........................................................................................................................59
Checking the status of parts and supplies ........................................................................................................59
Saving energy....................................................................................................................................................60
Restoring factory default settings.....................................................................................................................64
Securing the printer ..........................................................................................................................................64
Using the touch-screen printer model........................................................67
Learning about the printer......................................................................................................................67
Printer configurations .......................................................................................................................................67
Using the printer control panel.........................................................................................................................68
Understanding the colors of the Sleep button and indicator lights..................................................................68
Understanding the home screen ......................................................................................................................69
Using the touch-screen buttons .......................................................................................................................70
Attaching cables................................................................................................................................................71
Accessing the controller board .........................................................................................................................73
Setting up and using the home screen applications................................................................................75
Finding the IP address of the computer............................................................................................................75
Finding the IP address of the printer ................................................................................................................76
Accessing the Embedded Web Server ..............................................................................................................76
Customizing the home screen ..........................................................................................................................76
Activating the home screen applications..........................................................................................................77
Exporting and importing a configuration..........................................................................................................79
Loading paper and specialty media.........................................................................................................79
Setting the paper size and type ........................................................................................................................79
Configuring Universal paper settings................................................................................................................80
Contents 3
Using the standard bin and paper stop ............................................................................................................80
Loading trays.....................................................................................................................................................81
Loading the multipurpose feeder .....................................................................................................................85
Linking and unlinking trays ...............................................................................................................................88
Printing....................................................................................................................................................90
Printing forms ...................................................................................................................................................90
Printing a document .........................................................................................................................................90
Printing from a flash drive ................................................................................................................................92
Printing confidential and other held jobs .........................................................................................................93
Printing information pages ...............................................................................................................................95
Canceling a print job .........................................................................................................................................95
Managing the printer..............................................................................................................................96
Setting up serial printing...................................................................................................................................96
Changing port settings after installing a new network Internal Solutions Port ................................................98
Checking the virtual display ..............................................................................................................................99
Configuring supply notifications from the Embedded Web Server .................................................................. 99
Modifying confidential print settings..............................................................................................................100
Copying printer settings to other printers ......................................................................................................101
Creating a printer control panel PIN ...............................................................................................................101
Printing a menu settings page ........................................................................................................................102
Printing a network setup page........................................................................................................................102
Checking the status of parts and supplies ......................................................................................................102
Saving energy..................................................................................................................................................103
Restoring factory default settings...................................................................................................................107
Securing the printer ........................................................................................................................................108
Paper and specialty media guide..............................................................112
Using specialty media............................................................................................................................112
Paper guidelines....................................................................................................................................114
Supported paper sizes, types, and weights...........................................................................................117
Understanding the printer menus............................................................120
Menus list..............................................................................................................................................120
Paper menu...........................................................................................................................................121
Reports menu........................................................................................................................................129
Network/Ports menu.............................................................................................................................130
Security menu.......................................................................................................................................141
Settings menu........................................................................................................................................145
Help menu.............................................................................................................................................166
Contents 4
Saving money and the environment.........................................................168
Saving paper and toner.........................................................................................................................168
Recycling................................................................................................................................................168
Maintaining the printer............................................................................169
Cleaning the printer..............................................................................................................................169
Ordering parts and supplies..................................................................................................................169
Estimated number of remaining pages.................................................................................................170
Storing supplies.....................................................................................................................................170
Replacing supplies.................................................................................................................................170
Moving the printer................................................................................................................................174
Clearing jams............................................................................................176
Avoiding jams........................................................................................................................................176
Understanding jam messages and locations.........................................................................................177
[x]‑page jam, open front door. [20y.xx]................................................................................................178
[x]‑page jam, open rear door. [20y.xx]..................................................................................................182
[x]‑page jam, clear standard bin. [20y.xx].............................................................................................183
[x]‑page jam, remove tray 1 to clear duplex. [23y.xx]...........................................................................184
[x]‑page jam, open tray [x]. [24y.xx].....................................................................................................185
[x]‑page jam, clear manual feeder. [25y.xx]..........................................................................................186
Troubleshooting.......................................................................................188
Understanding the printer messages....................................................................................................188
Solving printer problems.......................................................................................................................199
Solving print problems..........................................................................................................................206
Solving home screen applications problems.........................................................................................231
Embedded Web Server does not open.................................................................................................232
Contacting customer support................................................................................................................233
Notices.....................................................................................................234
Product information..............................................................................................................................234
Edition notice........................................................................................................................................234
Power consumption..............................................................................................................................237
Index........................................................................................................243
Contents 5
Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a
danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a
lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local
regulations.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
• Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer before moving it.
• If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the
right side of the tray toward the front of the tray until it clicks into place.
• Use the handholds located on both sides of the printer to lift it.
• Make sure your fingers are not under the printer when you set it down.
• Before setting up the printer, make sure there is adequate clearance around it.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Safety information 6
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as
the fax feature, power cord, or telephone, during a lightning storm.
SAVE THESE INSTRUCTIONS.
Safety information 7
Overview
Note: Mac OS is supported only in select printer models.
Using this guide
This User’s Guide provides general and specific information on using the printer models that are listed on the cover
page.
The following chapters contain information applicable to all printer models:
• Selecting a location for the printer
• Additional printer setup
• Paper and specialty media guide
• Understanding printer menus
• Saving money and the environment
• Maintaining the printer
• Clearing jams
• Troubleshooting
To find instructions for your printer:
• Use the table of contents.
• Use the Search function or the Find toolbar of your application to search for page content.
Overview 8
Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any
options, then leave enough room for them also. It is important to:
• Set up the printer near a properly grounded and easily accessible electrical outlet.
• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee
156 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Clean, dry, and free of dust.
– Away from stray staples and paper clips.
– Away from the direct airflow of air conditioners, heaters, or ventilators.
– Free from direct sunlight and humidity extremes.
• Observe the recommended temperatures and avoid fluctuations.
Ambient temperature 16 to 32°C (60 to 90°F)
Storage temperature ‑20 to 40°C (‑4 to 104°F)
1 Right side 30 cm (12 in.)
2 Front 51 cm (20 in.)
3 Left side 20 cm (8 in.)
4 Rear 20 cm (8 in.)
5 Top 30 cm (12 in.)
Selecting a location for the printer 9
1 Right side 30 cm (12 in.)
2 Front 51 cm (20 in.)
3 Left side 20 cm (8 in.)
4 Rear 20 cm (8 in.)
5 Top 30 cm (12 in.)
Selecting a location for the printer 10
Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them
off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch a metal surface on the printer before touching any controller board electronic components or connectors.
Available internal options
Note: Some internal options may be available only in select printer models. For more information, contact the place
where you purchased the printer.
• DDR3 DIMM
• Flash memory
– Fonts
– Firmware
• Forms Barcode
• Prescribe
• IPDS
• Printcryption
• Hard disk
• Internal Solutions Ports (ISP)
– Parallel 1284‑B interface
– RS‑232‑C serial interface
Accessing the controller board
Access the controller board to install internal options.
For non‑touch‑screen printer models, see “Accessing the controller board” on page 38.
For touch‑screen printer models, see “Accessing the controller board” on page 73.
Additional printer setup 11
Installing an optional card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them
off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch a metal surface on the printer before touching any controller board electronic components or connectors.
1 Access the controller board.
For non‑touch‑screen printer models, see “Accessing the controller board” on page 38.
For touch‑screen printer model, see “Accessing the controller board” on page 73.
2 Unpack the optional card.
Warning—Potential Damage: Avoid touching the connection points along the edge of the card.
3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board.
Additional printer setup 12
4 Push the card firmly into place as shown in the illustration.
Warning—Potential Damage: Improper installation of the card may cause damage to the card and the
controller board.
Note: The entire length of the connector on the card must touch and be flushed against the controller board.
5 For non‑touch‑screen printer models, close the controller board access door.
For touch‑screen printer model, close the controller board shield, and then close the access door.
Note: When the printer software and any hardware options are installed, you may need to manually add the options
in the printer driver to make them available for print jobs. For more information, see “Updating available options in
the printer driver” on page 27.
Installing a memory card
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch something metal on the printer before touching any controller board electronic components or connectors.
Additional printer setup 13
An optional memory card can be purchased separately and attached to the controller board.
1 Access the controller board.
For non‑touch‑screen printer models, see “Accessing the controller board” on page 38.
For touch‑screen printer model, see “Accessing the controller board” on page 73.
2 Unpack the memory card.
Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may
cause damage.
3 Align the notch (1) on the memory card with the ridge (2) on the connector.
Additional printer setup 14
4 Push the memory card straight into the connector and forward into the controller board wall until it clicks into
place.
5 For non‑touch‑screen printer models, close the controller board access door.
For touch‑screen printer model, close the controller board shield, and then close the access door.
Note: When the printer software and any hardware options are installed, you may need to manually add the options
in the printer driver to make them available for print jobs. For more information, see “Updating available options in
the printer driver” on page 27.
Installing an Internal Solutions Port
The controller board supports one optional Internal Solutions Port (ISP).
Note: This task requires a flathead screwdriver.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch something metal on the printer before touching any controller board electronic components or connectors.
1 Open the controller board access door.
Additional printer setup 15
2 Lightly press the stop on the left side of the controller board access door, and then slide the access door to remove.
3 Unpack the ISP kit.
Note: Make sure to remove and discard the small cable attached to the white connector.
1 ISP solution
2 Screw to attach the ISP solution to the plastic bracket
3 ISP exterior cover
4 Screws to attach the ISP solution to the ISP exterior cover
5 Plastic bracket
6 Long ISP cable
Additional printer setup 16
4 Place the plastic bracket inside the ISP exterior cover until it clicks into place.
5 Slide and push the ISP solution into the plastic bracket.
6 Secure the ISP solution to the plastic bracket using the long screw.
Additional printer setup 17
7 Tighten the two screws on the end of the ISP solution.
8 Attach the white plug of the ISP solution interface cable into the white receptacle on the ISP.
Additional printer setup 18
9 Slightly close the ISP exterior cover up to 65 degrees, and then slide the cover to attach.
10 Run the ISP cable through the controller board shield door.
Additional printer setup 19
11 Open the controller board shield using the green handle.
12 Attach the blue plug of the ISP solution interface cable into the blue receptacle on the controller board.
Note: If you have installed a printer hard disk, then you need to remove it. For more information, see
“Removing a printer hard disk” on page 24. To reinstall the printer hard disk, see “Installing a printer hard
disk” on page 21.
Additional printer setup 20
13 Close the controller board shield.
14 Close the ISP exterior cover.
Note: When the printer software and any hardware options are installed, you may need to manually add the options
in the printer driver to make them available for print jobs. For more information, see “Updating available options in
the printer driver” on page 27.
Installing a printer hard disk
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch something metal on the printer before touching any controller board electronic components or connectors.
1 Access the controller board.
Note: This task requires a flathead screwdriver.
2 Unpack the printer hard disk.
3 Install the printer hard disk on the controller board:
Warning—Potential Damage: Hold only the edges of the printed circuit board assembly. Do not touch or press
on the center of the printer hard disk. Doing so may cause damage.
Additional printer setup 21
a Using a flathead screwdriver, loosen the screws.
b Align the screws on the printer hard disk to the slots on the controller board bracket, and then slide the printer
hard disk onto the brackets.
Additional printer setup 22
c Tighten the two screws.
d Insert the plug of the printer hard disk interface cable into the receptacle of the controller board.
Note: The plug and the receptacle are color‑coded blue.
4 Close the controller board shield, and then close the access door.
Note: When the printer software and any hardware options are installed, you may need to manually add the options
in the printer driver to make them available for print jobs. For more information, see “Updating available options in
the printer driver” on page 27.
Additional printer setup 23
Removing a printer hard disk
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch something metal on the printer before touching any controller board electronic components or connectors.
1 Access the controller board.
Note: This task requires a flathead screwdriver.
2 Loosen the screws that connect the printer hard disk to the controller board bracket.
3 Unplug the printer hard disk interface cable from the receptacle in the controller board , leaving the cable attached
to the printer hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the
latch before pulling the cable out.
4 Hold the printer hard disk by the edges, and then remove it from the printer.
5 Close the controller board shield, and then close the access door.
Additional printer setup 24
Installing hardware options
Installing optional trays
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
1 Turn off the printer using the power switch, and then unplug the power cord from the electrical outlet.
2 Unpack the tray, and then remove all packing materials.
3 Pull the tray completely out of the base.
4 Remove any packing material from inside the tray.
5 Insert the tray into the base.
6 Place the tray near the printer.
7 Align the printer with the tray, and then lower the printer into place.
Note: Optional trays lock together when stacked.
Additional printer setup 25
8 Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer.
Note: When the printer software and any hardware options are installed, you may need to manually add the
options in the printer driver to make them available for print jobs. For more information, see “Updating
available options in the printer driver” on page 27.
To uninstall the optional trays, slide the latch on the right side of the printer toward the front of the printer until
it clicks into place, and then remove stacked trays one at a time from the top to the bottom.
Setting up the printer software
Installing the printer software
Notes:
• If you installed the printer software on the computer before but need to reinstall the software, then uninstall
the current software first.
Additional printer setup 26
• Close all open software programs before installing the printer software.
1 Obtain a copy of the software installer package.
• From the Software and Documentation CD that came with your printer.
• From our Web site or the place where you purchased the printer.
2 Double‑click the software installer package.
Wait for the installation dialog to appear.
If you are using a Software and Documentation CD and the installation dialog does not appear, then do the following:
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type D:\setup.exe > OK.
In Windows 7 or earlier
a
Click or click Start, and then click Run.
b In the Start Search or Run dialog, type D:\setup.exe.
c Press Enter, or click OK.
In Macintosh
Click the CD icon on the desktop.
Note: D is the letter of your CD or DVD drive.
3 Click Install, and then follow the instructions on the computer screen.
Updating available options in the printer driver
When any hardware options are installed, you may need to manually add the options in the printer driver to make
them available for use.
For Windows users
1 Open the printers folder.
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type control printers > OK
In Windows 7 or earlier
a Click or click Start, and then click Run.
b In the Start Search or Run dialog, type control printers.
c Press Enter, or click OK.
2 Depending on your device, do either of the following:
• Press and hold the printer you want to update.
• Right‑click the printer you want to update.
Additional printer setup 27
3 From the menu that appears, do either of the following:
• For Windows 7 or later, select Printer properties.
• For earlier versions, select Properties.
4 Click the Configuration tab.
5 Do either of the following:
• Click Update Now ‑ Ask Printer.
• Under Configuration Options, manually add any installed hardware options.
6 Click Apply.
For Macintosh users
1 From the Apple menu, navigate to either of the following:
• System Preferences > Print & Scan > select your printer > Options & Supplies > Driver
• System Preferences > Print & Fax > select your printer > Options & Supplies > Driver
2 Add any installed hardware options, and then click OK.
Networking
Notes:
• Purchase a wireless network adapter first before setting up the printer on a wireless network. For more
information, contact the place where you purchased the printer.
• A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi
Protected Access (WPA), WPA2, and 802.1X - RADIUS are types of security used on a network.
Preparing to set up the printer on an Ethernet network
To configure your printer to connect to an Ethernet network, organize the following information before you begin:
Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the
printer.
• A valid, unique IP address for the printer to use on the network
• The network gateway
• The network mask
• A nickname for the printer (optional)
Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to
use the default printer nickname, or assign a name that is easier for you to remember.
You will need an Ethernet cable to connect the printer to the network and an available port where the printer can
physically connect to the network. Use a new network cable when possible to avoid potential problems caused by a
damaged cable.
Additional printer setup 28
Installing the printer on an Ethernet network
For Windows users
1
Obtain a copy of the software installer package.
• From the Software and Documentation CD that came with your printer.
• From our Web site or the place where you purchased the printer.
2 Double‑click the software installer package.
Wait for the installation dialog to appear.
If you are using the Software and Documentation CD and the installation dialog does not appear, then do the
following:
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type: D:\setup.exe > OK
In Windows 7 or earlier
a Click or click Start, and then click Run.
b In the Start Search or Run dialog, type D:\setup.exe.
c Press Enter, or click OK.
Note: D is the letter of your CD or DVD drive.
3 Click Install, and then follow the instructions on the computer screen.
4 Select Ethernet connection, and then click Continue.
5 Attach the Ethernet cable when instructed to do so.
6 Select the printer from the list, and then click Continue.
Note: If the configured printer does not appear in the list, then click Modify Search.
7 Follow the instructions on the computer screen.
For Macintosh users
1
Allow the network DHCP server to assign an IP address to the printer.
2 Obtain the printer IP address either:
• From the printer control panel
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: You will need the IP address if you are configuring access for computers on a different subnet than the printer.
3 Install the printer driver on the computer.
a Insert the Software and Documentation CD, and then double‑click the installer package for the printer.
b Follow the instructions on the computer screen.
c Select a destination, and then click Continue.
d From the Easy Install screen, click Install.
Additional printer setup 29
e Type the user password, and then click OK.
All the necessary applications are installed on the computer.
f Click Close when installation is complete.
4 Add the printer.
• For IP printing:
a From the Apple menu, navigate to either of the following:
– System Preferences > Print & Scan
– System Preferences > Print & Fax
b Click +.
c Click the IP tab.
d Type the printer IP address in the address field, and then click Add.
• For AppleTalk printing:
Notes:
– Make sure AppleTalk is activated on your printer.
– This feature is supported only in Mac OS X version 10.5.
a From the Apple menu, navigate to:
System Preferences > Print & Fax
b Click +, and then navigate to:
AppleTalk > select your printer > Add
Preparing to set up the printer on a wireless network
Notes:
• Make sure your wireless network adapter is installed in your printer and working properly. For more
information, see the instruction sheet that came with the wireless network adapter.
• Make sure your access point (wireless router) is turned on and is working properly.
Make sure you have the following information before setting up the printer on a wireless network:
• SSID—The SSID is also referred to as the network name.
• Wireless Mode (or Network Mode)—The mode is either infrastructure or ad hoc.
• Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks.
Some ad hoc networks will also require the automatic setting. Check with your system support person if you are
not sure which channel to select.
• Security Method—There are four basic options for Security Method:
– WEP key
If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key
currently in use on the network by selecting the default WEP transmit key.
– WPA or WPA2 preshared key or passphrase
WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be set
for the same type on the router and on the printer, or the printer will not be able to communicate on the
network.
– 802.1X–RADIUS
Additional printer setup 30
If you are installing the printer on an 802.1X network, then you may need the following:
• Authentication type
• Inner authentication type
• 802.1X user name and password
• Certificates
– No security
If your wireless network does not use any type of security, then you will not have any security information.
Note: We do not recommend using an unsecured wireless network.
Notes:
– If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility
of the computer network adapter, and then look for the network name. If you cannot find the SSID or the
security information for your network, then see the documentation that came with the access point, or contact
your system support person.
– To find the WPA/WPA2 preshared key or passphrase for the wireless network, see the documentation that
came with the access point, see the Embedded Web Server associated with the access point, or consult your
system support person.
Connecting the printer using the Wireless Setup Wizard
Before you begin, make sure that:
• A wireless network adapter is installed in the printer and is working properly. For more information, see the
instruction sheet that came with the wireless network adapter.
• The Ethernet cable is disconnected from the printer.
• Active NIC is set to Auto. To set this to Auto, navigate to either of the following:
– > Settings > > Network/Ports > > Active NIC > > Auto >
– > Network/Ports > Active NIC > Auto
Note: Make sure to turn off the printer, then wait for at least five seconds, and then turn the printer back on.
1 Depending on your printer model, navigate to either of the following:
• > Settings > > Network/Ports > > Network [x] > > Network [x] Setup > > Wireless >
> Wireless Connection Setup >
• > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup
2 Select a wireless connection setup.
Use To
Search for networks Show available wireless connections.
Note: This menu item shows all broadcast secured or unsecured SSIDs.
Enter a network name Manually type the SSID.
Note: Make sure to type the correct SSID.
Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup.
Additional printer setup 31
3 Follow the instructions on the printer display.
Connecting the printer to a wireless network using Wi‑Fi Protected Setup
Before connecting the printer to a wireless network, make sure that:
• The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more
information, see the documentation that came with your access point.
• A wireless network adapter is installed in your printer and is working properly. For more information, see the
instruction sheet that came with the wireless network adapter.
Using the Push Button Configuration Method
1
Depending on your printer model, navigate to either of the following:
• > Settings > > Networks/Ports > > Network [x] > > Network [x] Setup > > Wireless >
> Wireless Connection Setup > > Wi‑Fi Protected Setup > > Start Push Button Method >
• > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup > Wi‑Fi
Protected Setup > Start Push Button Method
2 Follow the instructions on the printer display.
Using the Personal Identification Number (PIN) Method
1
Depending on your printer model, navigate to either of the following:
• > Settings > > Networks/Ports > > Network [x] > > Network [x] Setup > > Wireless >
> Wireless Connection Setup > > Wi‑Fi Protected Setup > > Start PIN Method >
• > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup > Wi‑Fi
Protected Setup > Start PIN Method
2 Copy the eight‑digit WPS PIN.
3 Open a Web browser, and then type the IP address of your access point in the address field.
Notes:
• The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are accessing a proxy server, then temporarily disable it to load the Web page correctly.
4 Access the WPS settings. For more information, see the documentation that came with your access point.
5 Enter the eight‑digit PIN, and then save the setting.
Connecting the printer to a wireless network using the Embedded Web Server
Before you begin, make sure that:
• Your printer is connected temporarily to an Ethernet network.
• A wireless network adapter is installed in your printer and working properly. For more information, see the
instruction sheet that came with the wireless network adapter.
1 Open a Web browser, and then type the printer IP address in the address field.
Additional printer setup 32
Notes:
• View the printer IP address on the printer control panel. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Network/Ports > Wireless.
3 Modify the settings to match the settings of your access point (wireless router).
Note: Make sure to enter the correct SSID, security method, preshared key or passphrase, network mode, and
channel.
4 Click Submit.
5 Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then turn the
printer back on.
6 To verify if your printer is connected to the network, print a network setup page. Then in the Network Card [x]
section, see if the status is Connected.
Verifying printer setup
When all hardware and software options are installed and the printer is turned on, verify that the printer is set up
correctly by printing the following:
• Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed options
appears toward the bottom of the page. If an option you installed is not listed, then it is not installed correctly.
Remove the option, and then install it again. For more information, see “Printing a menu settings page” on
page 59 for non‑touch‑screen printer models, or “Printing a menu settings page” on page 102 for touch‑screen
printer models.
• Network setup page—If your printer has Ethernet or wireless capability and is attached to a network, then print a
network setup page to verify the network connection. This page also provides important information that aids
network printing configuration. For more information, see “Printing a network setup page” on page 59 for
non‑touch screen printer models, or “Printing a network setup page” on page 102 for touch‑screen printer models.
Additional printer setup 33
Using the non-touch-screen printer models
Learning about the printer
Printer configurations
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
1 Printer control panel
2 Paper stop
3 Standard bin
4 Front door release button
5 Controller board access door
6 100‑sheet multipurpose feeder
7 Standard tray
Note: Depending on your printer model, the input capacity of the standard tray is 250 sheets or 550 sheets.
8 Optional 250‑ or 550‑sheet trays
Note: Some options may not be available. For more information, contact the place where you purchased the printer.
Using the non-touch-screen printer models 34
Using the printer control panel
Use the To
1 Display
• View the printer status and messages.
• Set up and operate the printer.
2 Left arrow button Scroll to the left.
3 Select button
• Select menu options.
• Save settings.
4 Up arrow button Scroll up.
5 Right arrow button Scroll to the right.
6 Keypad Enter numbers, letters, or symbols.
7 Sleep button Enable Sleep mode or Hibernate mode.
The following actions wake the printer from Sleep mode:
• Pressing any hard button
• Opening a tray or the front door
• Sending a print job from the computer
• Performing a power‑on reset using the main power switch
• Attaching a device to the USB port
8 USB port Connect a flash drive to the printer.
Notes:
• Only the front USB port supports flash drives.
• This feature is available only in select printer models.
9 Stop or cancel button Stop all printer activity.
10 Back button Return to the previous screen.
11 Down arrow button Scroll down.
12 Home button Go to the home screen.
13 Indicator light Check the status of the printer.
Using the non-touch-screen printer models 35
Understanding the colors of the Sleep button and indicator lights
The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.
Indicator light color and its corresponding printer status
Indicator light Printer status
Off The printer is off or in Hibernate mode.
Blinking green The printer is warming up, processing data, or printing.
Solid green The printer is on, but idle.
Blinking red The printer requires user intervention.
Sleep button light color and its corresponding printer status
Sleep button light Printer status
Off The printer is off, idle or in Ready state.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is entering or waking from Hibernate mode.
Blinking amber for 0.1 second, then goes
completely off for 1.9 seconds in a slow,
pulsing pattern
The printer is in Hibernate mode.
Attaching cables
Connect the printer to the computer using a USB or parallel cable, or to the network using an Ethernet cable.
Make sure to match the following:
• The USB symbol on the cable with the USB symbol on the printer
• The appropriate parallel cable with the parallel port
• The appropriate Ethernet cable with the Ethernet port
Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown
while actively printing. Loss of data or a malfunction can occur.
Using the non-touch-screen printer models 36
Use the To
1 USB port Attach an optional wireless network adapter.
2 USB printer port Connect the printer to a computer.
3 Ethernet port Connect the printer to an Ethernet network.
4 Parallel port
Note: This port is available only in select printer models.
Connect the printer to a computer.
5 Power switch Turn on or turn off the printer.
6 Printer power cord socket Connect the printer to an electrical outlet.
7 Security slot Attach a lock that will secure the printer in place.
Using the non-touch-screen printer models 37
Accessing the controller board
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
1 Open the controller board access door.
2 Use the following illustration to locate the appropriate connector.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch a metal surface on the printer before touching any controller board electronic components or
connectors.
1 Memory card connector
2 Option card connector
Using the non-touch-screen printer models 38
Loading paper and specialty media
The selection and handling of paper and specialty media can affect how reliably documents print. For more information,
see “Avoiding jams” on page 176 and “Storing paper” on page 116.
Setting the paper size and type
1 From the printer control panel, navigate to:
> Settings > > Paper Menu > > Paper Size/Type >
2 Press the up or down arrow button to select the tray or feeder, and then press .
3 Press the up or down arrow button to select the paper size, and then press .
4 Press the up or down arrow button to select the paper type, and then press to change the settings.
Configuring Universal paper settings
The Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer
menus.
Notes:
• The smallest Universal paper size is 6 x 127 mm (3 x 5 inches), and is supported only from the multipurpose
feeder.
• The largest Universal paper size is 216 x 355.6 mm (8.5 x 14 inches), and is supported from all paper sources.
1 From the printer control panel, navigate to:
> Settings > > Paper Menu > > Universal Setup > > Units of Measure > > select a unit of
measure >
2 Select Portrait Width or Portrait Height, and then press .
3 Press the left or right arrow button to change the setting, and then press .
Using the standard bin and paper stop
The standard bin holds up to 150 sheets of 20‑lb paper. It collects prints facedown. The standard bin includes a paper
stop that keeps paper from sliding out the front of the bin as it stacks.
Using the non-touch-screen printer models 39
To open the paper stop, pull it so that it flips forward.
Note: Close the paper stop when moving the printer to another location.
Loading trays
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
1 Pull out the tray completely.
Note: Do not remove trays while a job prints or while Busy appears on the printer display. Doing so may cause
a jam.
Using the non-touch-screen printer models 40
2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading.
3 Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading.
Notes:
• For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to
accommodate their length.
Using the non-touch-screen printer models 41
• When loading legal‑size paper, the length guide extends beyond the base leaving the paper exposed to dust.
To protect the paper from dust, you can purchase a dust cover separately. For more information, contact
customer support.
• If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab
toward the center of the tray to the A6‑size position.
• Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tray.
4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the
edges on a level surface.
Using the non-touch-screen printer models 42
5 Load the paper stack.
Notes:
• Load with the printable side facedown when using recycled or preprinted paper.
• Load prepunched paper with the holes on the top edge toward the front of the tray.
• Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided
printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
• Make sure the paper is below the maximum paper fill indicator located on the side of the width guide.
Using the non-touch-screen printer models 43
6 Insert the tray.
7 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in
the tray.
Note: Set the correct paper size and type to avoid paper jams and print quality problems.
Loading the multipurpose feeder
Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock,
transparencies, and envelopes. You can also use it for single‑page print jobs on letterhead.
1 Open the multipurpose feeder.
Using the non-touch-screen printer models 44
a Pull the multipurpose feeder extender.
b Pull the extender gently so that the multipurpose feeder is fully extended and open.
2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.
Using the non-touch-screen printer models 45
3 Prepare the paper or specialty media for loading.
• Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.
• Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan
them. Straighten the edges on a level surface.
Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.
• Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level
surface.
4 Load the paper or specialty media.
Notes:
• Do not force paper or specialty media into the multipurpose feeder.
• Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper
guides. Overfilling may cause paper jams.
Using the non-touch-screen printer models 46
• Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge
entering the printer first. For more information on loading transparencies, see the packaging that the
transparencies came in.
Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the
edge of the paper so that the last few sheets of paper remain in place.
Using the non-touch-screen printer models 47
• Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load
letterhead facedown with the bottom edge entering the printer first.
• Load envelopes with the flap on the left side facedown.
Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or
self‑stick adhesives. These envelopes may severely damage the printer.
5 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper or specialty
media loaded in the multipurpose feeder.
Linking and unlinking trays
Linking and unlinking trays
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer control panel in the TCP/IP section under the Network/Ports
menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
Using the non-touch-screen printer models 48
3 Change the paper size and type settings for the trays you are linking.
• To link trays, make sure the paper size and type for the tray match that of the other tray.
• To unlink trays, make sure the paper size or type for the tray does not match that of the other tray.
4 Click Submit.
Note: You can also change the paper size and type settings using the printer control panel. For more information,
see “Setting the paper size and type” on page 39.
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer.
The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are
not properly configured.
Creating a custom name for a paper type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Names.
3 Select a custom name, and then type a new custom paper type name.
4 Click Submit.
5 Click Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings > > Paper Menu > > Custom Names
2 Select a custom name, and then type a new custom paper type name.
3 Press .
4 Press Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Assigning a custom paper type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
Using the non-touch-screen printer models 49
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Types.
3 Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑defined custom names.
4 Click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings > > Paper Menu > > Custom Types
2 Select a custom paper type name, and then select a paper type.
Note: Paper is the factory default paper type for all user‑defined custom names.
3 Press .
Printing
Printing a document
Printing a document
1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded.
2 Send the print job:
For Windows users
a With a document open, click File > Print.
b Click Properties, Preferences, Options, or Setup.
c Adjust the settings, if necessary.
d Click OK > Print.
For Macintosh users
a Customize the settings in the Page Setup dialog if necessary:
1 With a document open, choose File > Page Setup.
2 Choose a paper size or create a custom size to match the paper loaded.
3 Click OK.
b Customize the settings in the Page Setup dialog if necessary:
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.
2 From the Print dialog and pop‑up menus adjust the settings if necessary.
Note: To print on a specific paper type, adjust the paper type setting to match the paper loaded, or
select the appropriate tray or feeder.
Using the non-touch-screen printer models 50
3 Click Print.
Adjusting toner darkness
Using the Embedded Web Server
1 Open a Web browser, and then type the IP address of the printer in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Quality Menu > Toner Darkness.
3 Adjust the toner darkness, and then click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings > > Print Settings > > Quality Menu > > Toner Darkness
2 Adjust the toner darkness, and then press .
Using the non-touch-screen printer models 51
Printing from a flash drive
Printing from a flash drive
Notes:
• Before printing an encrypted PDF file, you will be prompted to enter the file password from the printer control
panel.
• You cannot print files for which you do not have printing permissions.
1 Insert a flash drive into the USB port.
Notes:
• A flash drive icon appears on the printer control panel and in the held jobs icon when a flash drive is
installed.
• If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the
printer ignores the flash drive.
• If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After these
print jobs are processed, you may need to view the held jobs list to print documents from the flash drive.
Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively
printing, reading, or writing from the memory device. Loss of data can occur.
Using the non-touch-screen printer models 52
2 From the printer control panel, select the document you want to print.
3 Press the left or right arrow button to specify the number of copies for printing, and then press .
Notes:
• Do not remove the flash drive from the USB port until the document has finished printing.
• If you leave the flash drive in the printer after leaving the initial USB menu screen, then access held jobs
from the printer control panel to print files from the flash drive.
Supported flash drives and file types
Flash drive File type
Many flash drives are tested and approved for use with the printer. For more information, contact
the place where you purchased the printer.
Notes:
• Hi‑speed USB flash drives must support the full‑speed standard. Low-speed USB devices
are not supported.
• USB flash drives must support the File Allocation Table (FAT) system. Devices formatted
with New Technology File System (NTFS) or any other file system are not supported.
Documents:
• .pdf
• .xps
Images:
• .dcx
• .gif
• .JPEG or .jpg
• .bmp
• .pcx
• .TIFF or .tif
• .png
Using the non-touch-screen printer models 53
Printing confidential and other held jobs
Storing print jobs in the printer
1 From the printer control panel, navigate to:
> Security > Confidential Print
2 Select a print job type.
Use To
Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer control
panel.
Note: The PIN is set from the computer. It must be four digits, using the
numbers 0–9.
Max Invalid PIN Limit the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name and PIN
are deleted.
Repeat Job Expiration Print and store print jobs in the printer memory.
Reserve Job Expiration Store print jobs for printing at a later time.
Note: The print jobs are held until deleted from the Held Jobs menu.
Verify Job Expiration Print one copy of a print job and hold the remaining copies. It lets you examine
if the first copy is satisfactory.
Note: The print job is automatically deleted from the printer memory once
all copies are printed.
Notes:
• Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to
process additional held jobs.
• You can set the printer to store print jobs in the printer memory until you start the print job from the printer
control panel.
• All print jobs that can be initiated by the user at the printer are called held jobs.
3 Press .
Printing confidential and other held jobs
Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve
jobs are held in the printer until you choose to delete them.
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Print and Hold.
4 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential
print job, also enter a four‑digit PIN.
Using the non-touch-screen printer models 54
5 Click OK or Print.
6 From the printer control panel, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential Jobs > enter the PIN > select the print job > specify the number
of copies > Print
• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > specify the number of copies > Print
For Macintosh users
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.
2 From the print options or Copies & Pages pop‑up menu, choose Job Routing.
3 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential
print job, also enter a four‑digit PIN.
4 Click OK or Print.
5 From the printer control panel, release the print job:
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential Jobs > enter the PIN > select the print job > specify the number
of copies > Print
• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > specify the number of copies > Print
Printing information pages
Printing a font sample list
1 From the printer control panel, navigate to:
> Settings > > Reports > > Print Fonts
2 Press the up or down arrow button to select the font setting.
3 Press .
Note: The PPDS fonts appear only when the PPDS data stream is activated.
Printing a directory list
From the printer control panel, navigate to:
> Settings > Reports > > Print Directory >
Note: The Print Directory menu item appears only when an optional flash memory or printer hard disk is installed.
Using the non-touch-screen printer models 55
Canceling a print job
Canceling a print job from the printer control panel
From the printer control panel, press > .
Canceling a print job from the computer
For Windows users
1
Open the printers folder.
In Windows 8
From the Search charm, type Run, and then navigate to:
Apps list > Run > type control printers > OK
In Windows 7 or earlier
a Click , or click Start and then click Run.
b In the Start Search or Run dialog, type control printers.
c Press Enter, or click OK.
2 Double‑click the printer icon.
3 Select the print job you want to cancel.
4 Click Delete.
For Macintosh users
1
From the Apple menu, navigate to either of the following:
• System Preferences > Print & Scan > select your printer > Open Print Queue
• System Preferences > Print & Fax > select your printer > Open Print Queue
2 From the printer window, select the print job you want to cancel, and then delete it.
Managing the printer
Checking the virtual display
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
Using the non-touch-screen printer models 56
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Check the virtual display that appears at the top left corner of the screen.
The virtual display works as an actual display would work on a printer control panel.
Configuring supply notifications from the Embedded Web Server
You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their
end‑of‑life by setting the selectable alerts.
Notes:
• Selectable alerts can be set on the toner cartridge, imaging unit, and maintenance kit.
• All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can
be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions.
• The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some
supply conditions.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Supply Notifications.
3 From the drop‑down menu for each supply, select one of the following notification options:
Notification Description
Off The normal printer behavior for all supplies occurs.
E‑mail Only The printer generates an e-mail when the supply condition is reached. The status of the
supply will appear on the menus page and status page.
Warning The printer displays the warning message and generates an email about the status of the
supply. The printer does not stop when the supply condition is reached.
Continuable Stop
1
The printer stops processing jobs when the supply condition is reached, and the user needs
to press a button to continue printing.
Non Continuable Stop
1,2
The printer stops when the supply condition is reached. The supply must be replaced to
continue printing.
1
The printer generates an e-mail about the status of the supply when supply notification is enabled.
2
The printer stops when some supplies become empty to prevent damage.
4 Click Submit.
Modifying confidential print settings
Note: This feature is available only in network printers or printers connected to print servers.
1 Open a Web browser, and then type the printer IP address in the address field.
Using the non-touch-screen printer models 57
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Configuration > Other Settings tab > Security > Confidential Print Setup.
3 Modify the settings:
• Set a maximum number of PIN entry attempts. When a user exceeds a specific number of PIN entry attempts,
all of the jobs for that user are deleted.
• Set an expiration time for confidential print jobs. When a user has not printed the jobs within the specified time,
all of the jobs for that user are deleted.
4 Save the modified settings.
Copying printer settings to other printers
Note: This feature is available only in network printers.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click the Copy Printer Settings.
3 To change the language, select a language from the drop-down menu, and then click Click here to submit language.
4 Click Printer Settings.
5 Type the IP addresses of the source and target printers in their appropriate fields.
Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP.
6 Click Copy Printer Settings.
Creating a printer control panel PIN
The Panel PIN Protect menu lets you restrict access to the menus from the printer control panel. To restrict access to
the menus, create a Personal Identification Number (PIN), and then assign the PIN to each menu.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Security > Panel PIN Protect.
3 From the Create User PIN or Create Admin PIN sections, enter your PIN.
Note: Your can enter up to 16 digits for your PIN.
Using the non-touch-screen printer models 58
4 Click Modify.
5 From any menu in the Administrative Menus, Management, or Function Access sections, select User PIN
Protected or Admin PIN Protected or Admin PIN and User PIN Protected.
Note: Using an Admin PIN, you can still access a menu assigned with a User PIN.
6 Click Submit.
If you try to access a PIN‑protected menu from the printer control panel, the printer will require you to enter the PIN.
Note: After you enter the last digit of the PIN, make sure to press
on the printer control panel for more than
three seconds.
Printing a menu settings page
Print a menu settings page to view the current menu settings and to verify if the printer options are installed correctly.
From the printer control panel, navigate to:
> Settings > Reports > > Menu Settings Page >
Note: If you have not changed any menu settings, then the menu settings page lists all the factory default settings.
Settings saved from the menus replace the factory default settings as user default settings. A user default setting
remains in effect until you access the menu again, select another value, and save it.
Printing a network setup page
If the printer is attached to a network, then print a network setup page to verify the network connection. This page
also provides important information that aids network printing configuration.
1 From the printer control panel, navigate to:
> Settings > Reports > > Network Setup Page >
Note: If an optional internal print server is installed, then Print Network [x] Setup Page appears.
2 Check the first section of the network setup page, and confirm that the status is Connected.
If the status is Not Connected, then the LAN drop may not be active, or the network cable may be malfunctioning.
Consult your system support person for a solution, and then print another network setup page.
Checking the status of parts and supplies
A message appears on the printer display when a replacement supply item is needed or when maintenance is required.
Checking the status of parts and supplies on the printer control panel
From the printer control panel, navigate to:
> Status/Supplies > View Supplies >
Using the non-touch-screen printer models 59
Checking the status of parts and supplies from the Embedded Web Server
Note: Make sure the computer and printer are connected to the same network.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Device Status > More Details.
Saving energy
Using Eco‑mode
Use Eco‑Mode to quickly select one or more ways to reduce your printer's environmental impact.
1 From the printer control panel, navigate to:
> Settings > Settings > > General Settings > > Eco‑Mode > > select the setting you want
Use To
Off Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the
performance specifications for your printer.
Energy Reduce energy use, especially when the printer is idle.
• Printer engine motors do not start until a job is ready to print. You may notice a short delay before
the first page is printed.
• The printer enters Sleep mode after one minute of inactivity.
Energy/Paper Use all the settings associated with Energy and Paper modes.
Plain Paper
• Enable the automatic two‑sided (duplex) feature.
• Turn off print log features.
2 Press .
Reducing printer noise
Use Quiet mode to reduce the printer noise.
1 From the printer control panel, navigate to:
> Settings > Settings > > General Settings > > Quiet Mode >
2 Select a setting you want.
Using the non-touch-screen printer models 60
Use To
On Reduce printer noise.
Notes:
• Print jobs will process at a reduced speed.
• Printer engine motors do not start until a document
is ready to print. There is a short delay before the
first page is printed.
Off Use factory default settings.
Note: This setting supports the performance
specifications of the printer.
3 Press .
Adjusting Sleep mode
To save energy, decrease the number of minutes before the printer enters Sleep mode. Select from 1 to 120. The factory
default setting is 30 minutes.
Note: The printer still accepts print jobs when in Sleep mode.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Navigate to:
Settings > General Settings > Timeouts
3 In the Sleep Mode field, enter the number of minutes you want the printer to wait before it enters Sleep mode.
4 Click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings > > Settings > > General Settings > > Timeouts > > Sleep Mode >
2 In the Sleep Mode field, select the number of minutes you want the printer to wait before it enters Sleep mode.
3 Press .
Using the non-touch-screen printer models 61
Using Hibernate mode
Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, all other systems and devices
are powered down safely.
Notes:
• Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of
the Sleep button wakes the printer from Hibernate mode.
• The Hibernate mode can be scheduled. For more information, see “Using Schedule Power Modes” on page 63.
• If the printer is in Hibernate mode, the Embedded Web Server is disabled.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If your are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Sleep Button Settings.
3 From the “Press Sleep Button” or “Press and Hold Sleep Button” drop‑down menu, select Hibernate.
4 Click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings > > Settings > > General Settings >
2 Press the arrow buttons until Press Sleep Button or Press and Hold Sleep Button appears, and
then press
.
3 Press the arrow buttons until Hibernate appears, and then press .
Notes:
• When Press Sleep Button is set to Hibernate, a short press of the Sleep button sets the printer to Hibernate
mode.
• When Press and Hold Sleep Button is set to Hibernate, a long press of the Sleep button sets the printer to
Hibernate mode.
Setting Hibernate Timeout
Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a
reduced power state.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Using the non-touch-screen printer models 62
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Timeouts.
3 From the Hibernate Timeout menu, select the number of hours, days, weeks, or months you want for the printer
to wait before it goes into a reduced power state.
4 Click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings > > Settings > > General Settings > > Timeouts > > Hibernate Timeout >
2 Select the amount of time the printer waits after a print job is processed before it enters Hibernate mode.
3 Press .
Using Schedule Power Modes
Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready state.
Note: This feature is available only in network printers or printers connected to print servers.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Schedule Power Modes.
3 From the Action menu, select the power mode.
4 From the Time menu, select the time.
5 From the Day(s) menu, select the day or days.
6 Click Add.
Adjusting the brightness of the printer display
To save energy, or if you have trouble reading the display, adjust its brightness settings.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Using the non-touch-screen printer models 63
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings.
3 In the Screen Brightness field, enter the brightness percentage you want for the display.
4 Click Submit.
Restoring factory default settings
If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring
the factory default settings. For more information, see “Printing a menu settings page” on page 59.
If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All
Settings option. For more information, see “Erasing non‑volatile memory” on page 65.
Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default
settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All
downloads stored in the RAM are deleted. Downloads stored in the flash memory or in printer hard disk are not
affected.
From the printer control panel, navigate to:
> Settings > Settings > > General Settings > > Factory Defaults > > Restore Now >
Securing the printer
Using the security lock feature
The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in
the location shown to secure the printer in place.
Using the non-touch-screen printer models 64
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory (RAM) to
temporarily buffer user data during simple print jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used to
store operating system, device settings, and network
information.
Erase the content of any installed printer memory in the following circumstances:
• The printer is being decommissioned.
• The printer is being moved to a different department or location.
• The printer is being serviced by someone from outside your organization.
• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered
data, turn off the printer.
Erasing non‑volatile memory
Erase individual settings, device and network settings, security settings, and embedded solutions by following these
steps:
1 Turn off the printer.
2 Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen with the
progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is fully
turned on, a list of functions appears on the printer display.
3 Press the up or down arrow button until Wipe All Settings appears.
The printer will restart several times during this process.
Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer
memory.
4 Navigate to:
Back > Exit Config Menu
The printer will perform a power‑on reset, and then return to normal operating mode.
Using the non-touch-screen printer models 65
Finding printer security information
In high-security environments, you may need to take additional steps to make sure that confidential data stored in the
printer cannot be accessed by unauthorized persons. For more information, visit our Web site and then check the
Embedded Web Server Administrator’s Guide for your printer, or contact the place where you purchased the printer.
Using the non-touch-screen printer models 66
Using the touch-screen printer model
Learning about the printer
Printer configurations
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
Note: Some options are available only in select printer models. For more information, contact the place where you
purchased the printer.
Basic and configured models
1 Printer control panel
2 Paper stop
3 Standard bin
4 Front door release button
5 Controller board access door
6 100‑sheet multipurpose feeder
7 Standard 550‑sheet tray
8 Optional 250‑ or 550‑sheet tray
Using the touch-screen printer model 67
Using the printer control panel
Use the To
1 Display
• View the printer status and messages.
• Set up and operate the printer.
2 Home button Go to the home screen.
3 Keypad Enter numbers, letters, or symbols.
4 Sleep button Enable Sleep mode or Hibernate mode.
The following actions wake the printer from Sleep mode:
• Touching the screen
• Pressing any hard button
• Opening a tray or the front door
• Sending a print job from the computer
• Performing a power‑on reset using the main power switch
• Attaching a device to the USB port
5 Stop or cancel button Stop all printer activity.
6 Indicator light Check the status of the printer.
7 USB port Connect a flash drive to the printer.
Note: Only the front USB port supports flash drives.
Understanding the colors of the Sleep button and indicator lights
The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.
Indicator light color and its corresponding printer status
Indicator light Printer status
Off The printer is off or in Hibernate mode.
Blinking green The printer is warming up, processing data, or printing.
Solid green The printer is on, but idle.
Blinking red The printer requires user intervention.
Using the touch-screen printer model 68
Sleep button light color and its corresponding printer status
Sleep button light Printer status
Off The printer is off, idle or in Ready state.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is entering or waking from Hibernate mode.
Blinking amber for 0.1 second, then goes
completely off for 1.9 seconds in a slow,
pulsing pattern
The printer is in Hibernate mode.
Understanding the home screen
When the printer is turned on, the display shows a basic screen, referred to as the home screen. Use the home screen
buttons and icons to initiate an action.
Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and
active embedded solutions.
Touch To
1 Change Language Change the primary language of the printer.
2 Bookmarks Create, organize, and save a set of bookmarks (URLs) into a tree view of folders and file links.
Note: The tree view does not include bookmarks created within Forms and Favorites, and
the ones in the tree are not usable in Forms and Favorites.
3 Held Jobs Display all current held jobs.
4 USB View, select, or print photos and documents from a flash drive.
Note: This icon appears only when you return to the home screen while a memory card or
flash drive is connected to the printer.
5 Menus Access printer menus.
Note: These menus are available only when the printer is in ready state.
6 Status message bar
• Show the current printer status such as Ready or Busy.
• Show printer conditions such as Imaging unit low or Cartridge Low.
• Show intervention messages and the instructions on how to clear them.
Using the touch-screen printer model 69
Touch To
7 Status/Supplies
• Show a printer warning or error message whenever the printer requires intervention to
continue processing.
• View more information on the printer warning or message, and on how to clear it.
8 Tips View a context‑sensitive help information.
This may also appear on the home screen:
Touch To
Search Held Jobs Search current held jobs.
Jobs by user Access print jobs saved by user.
Profiles and Solutions Access profiles and solutions.
Features
Feature Description
Attendance message alert
If an attendance message affects a function, then this icon appears and the red
indicator light blinks.
Warning
If an error condition occurs, then this icon appears.
Printer IP address
Example: 123.123.123.123
The IP address of your printer is located at the top left corner of the home screen
and appears as four sets of numbers separated by periods. You can use the IP address
when accessing the Embedded Web Server to view and remotely configure printer
settings even when you are not physically near the printer.
Using the touch-screen buttons
Note: Your home screen may vary, depending on your home screen customization settings, administrative setup,
and active embedded solutions.
Using the touch-screen printer model 70
Touch the To
1 Radio button Select or clear an item.
2 Up arrow Scroll up.
3 Down arrow Scroll down.
4 Accept button Save a setting.
5 Cancel button
• Cancel an action or a selection.
• Return to the previous screen.
Other touch-screen buttons
Touch To
Return to the home screen.
Open a context-sensitive Help dialog on the printer control panel.
Scroll to the left.
Scroll to the right.
Attaching cables
Connect the printer to the computer using a USB cable or parallel cable, or to the network using an Ethernet cable.
Using the touch-screen printer model 71
Make sure to match the following:
• The USB symbol on the cable with the USB symbol on the printer
• The appropriate parallel cable with the parallel port
Note: The parallel port is available only when an Internal Solutions Port is installed.
• The appropriate Ethernet cable with the Ethernet port
Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown
while actively printing. Loss of data or a malfunction can occur.
Use the To
1 Security slot Attach a lock that will secure the controller board.
2 USB printer port Connect the printer to a computer.
3 USB port Connect a flash drive to the printer.
4 USB port Attach an optional wireless network adapter.
5 Ethernet port Connect the printer to an Ethernet network.
6 Power switch Turn on or off the printer.
7 Printer power cord socket Connect the printer to an electrical outlet.
Using the touch-screen printer model 72
Accessing the controller board
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
1 Open the controller board access door.
2 Open the controller board shield using the green handle.
Using the touch-screen printer model 73
3 Use the following illustration to locate the appropriate connector.
Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Touch a metal surface on the printer before touching any controller board electronic components or
connectors.
1 Memory card connector
2 Option card connector
3 Printer hard disk connector
4 Internal Solutions Port connector
4 Close the controller board shield, and then close the controller board access door.
Using the touch-screen printer model 74
Setting up and using the home screen applications
Notes:
• These home screen applications are supported only in select printer models.
• Your home screen may vary depending on your home screen customization settings, administrative setup, and
active embedded applications. Some applications are supported only in select printer models.
• There may be additional solutions and applications available for purchase. For more information, contact the
place where you purchased the printer.
Finding the IP address of the computer
Note: Make sure that you know how your printer and computer are connected to the network (Ethernet or
wireless).
The computer IP address is required when setting up home screen applications, such as:
• Forms and Favorites
• Multi Send
• Scan to Network
For Windows users
1
Open the command window.
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type cmd > OK
In Windows 7 or earlier
a Click or click Start, and then click Run.
b In the Start Search or Run dialog, type cmd.
c Press Enter, or click OK.
2 Type ipconfig, and then click Go or press Enter.
Note: Type ipconfig /all to see additional useful information.
3 Look for IP Address.
The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
For Macintosh users
Note: This is applicable only in Mac OS X version 10.5 or later.
1 From the Apple menu, navigate to:
System Preferences > Network
2 Click Ethernet, Wi‑Fi, or AirPort.
3 Click Advanced > TCP/IP.
4 Look for IPv4 Address.
Using the touch-screen printer model 75
Finding the IP address of the printer
Note: Make sure your printer is connected to a network or to a print server.
You can find the printer IP address:
• From the top left corner of the printer home screen.
• From the TCP/IP section in the Network/Ports menu.
• By printing a network setup page or menu settings page, and then finding the TCP/IP section.
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Accessing the Embedded Web Server
The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings even
when you are not physically near the printer.
1 Obtain the printer IP address:
• From the printer control panel home screen
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2 Open a Web browser, and then type the printer IP address in the address field.
3 Press Enter.
Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Customizing the home screen
1 Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
2 Do one or more of the following:
• Show or hide the icons of basic printer functions.
a Click Settings > General Settings > Home screen customization.
b Select the check boxes to specify which icons appear on the home screen.
Note: If you clear a check box beside an icon, then the icon does not appear on the home screen.
c Click Submit.
• Customize the icon for an application. For more information, see “Finding information about the home screen
applications” on page 77 or see the documentation that came with the application.
Using the touch-screen printer model 76
Activating the home screen applications
Finding information about the home screen applications
Your printer comes with preinstalled home screen applications. Before you can use these applications, you must first
activate and set up these applications using the Embedded Web Server. For more information on accessing the
Embedded Web Server, see “Accessing the Embedded Web Server” on page 76.
For detailed information on configuring and using the home screen applications, contact the place where you purchased
the printer.
Using Background and Idle Screen
Icon Description
The application lets you customize the background and idle screen of your printer home screen.
1 From the home screen, navigate to:
Change Background > select background to use
2 Touch .
Setting up Forms and Favorites
Use To
Streamline work processes by letting you quickly find and print frequently used online forms directly
from the printer home screen.
Note: The printer must have permission to access the network folder, FTP site, or Web site where the
bookmark is stored. From the computer where the bookmark is stored, use sharing, security, and
firewall settings to allow the printer at least a read access. For help, see the documentation that came
with your operating system.
1 Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
2 Click Settings > Apps > Apps Management > Forms and Favorites.
3 Click Add, and then customize the settings.
Notes:
• See the mouse-over help beside each field for a description of the setting.
Using the touch-screen printer model 77
• To make sure the location settings of the bookmark are correct, type the correct IP address of the host
computer where the bookmark is located. For more information on obtaining the IP address of the host
computer, see “Finding the IP address of the computer” on page 75.
• Make sure the printer has access rights to the folder where the bookmark is located.
4 Click Apply.
To use the application, touch Forms and Favorites on the printer home screen, and then navigate through form
categories, or search for forms based on a form number, name, or description.
Understanding Eco‑Settings
Icon Description
The application lets you easily manage energy consumption, noise, toner, and paper usage settings to
help reduce the environmental impact of your printer.
Setting up Remote Operator Panel
This application shows the printer control panel on your computer screen and lets you interact with the printer control
panel, even when you are not physically near the network printer. From your computer screen, you can view the printer
status, release held print jobs, create bookmarks, and do other print-related tasks you might normally do while standing
at the network printer.
1 Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
2 Click Settings > Remote Operator Panel Settings.
3 Select the Enabled check box, and then customize the settings.
4 Click Submit.
To use the application, click Remote Operator Panel > Launch VNC Applet.
Using the touch-screen printer model 78
Exporting and importing a configuration
You can export configuration settings into a text file, and then import the file to apply the settings to other printers.
1 Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
2 To export or import a configuration for one application, do the following:
a Click Settings > Apps > Apps Management.
b From the list of installed applications, click the name of the application you want to configure.
c Click Configure, and then do either of the following:
• To export a configuration to a file, click Export, and then follow the instructions on the computer screen to
save the configuration file.
Notes:
– When saving the configuration file, you can type a unique file name or use the default name.
– If a "JVM Out of Memory” error occurs, then repeat the export process until the configuration file is
saved.
• To import a configuration from a file, click Import, and then browse to the saved configuration file that was
exported from a previously configured printer.
Notes:
– Before importing the configuration file, you can choose to preview it first or load it directly.
– If a timeout occurs and a blank screen appears, then refresh the Web browser, and then click Apply.
3 To export or import a configuration for multiple applications, do the following:
a Click Settings > Import/Export.
b Do either of the following:
• To export a configuration file, click Export Embedded Solutions Settings File, and then follow the instructions
on the computer screen to save the configuration file.
• To import a configuration file, do the following:
1 Click Import Embedded Solutions Settings File > Choose File, and then browse to the saved configuration
file that was exported from a previously configured printer.
2 Click Submit.
Loading paper and specialty media
The selection and handling of paper and specialty media can affect how reliably documents print. For more information,
see “Avoiding jams” on page 176 and “Storing paper” on page 116.
Setting the paper size and type
From the home screen navigate to:
> Paper Menu > Paper Size/Type > select a tray > select the paper size or type >
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Configuring Universal paper settings
The Universal paper size is a user‑defined setting that lets you print on paper sizes that are not preset in the printer
menus.
Notes:
• The smallest Universal paper size is 6 x 127 mm (3 x 5 inches), and is supported only from the multipurpose
feeder.
• The largest Universal paper size is 216 x 355.6 mm (8.5 x 14 inches), and is supported from all paper sources.
1 From the printer control panel, navigate to:
> Paper Menu > Universal Setup > Units of Measure > select a unit of measure >
2 Touch Portrait Width or Portrait Height.
3 Select the width or height, and then touch .
Using the standard bin and paper stop
The standard bin holds up to 150 sheets of 20‑lb paper. It collects prints facedown. The standard bin includes a paper
stop that keeps paper from sliding out the front of the bin as it stacks.
To open the paper stop, pull it so that it flips forward.
Note: When moving the printer to another location, make sure the paper stop is closed.
Using the touch-screen printer model 80
Loading trays
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
1 Pull out the tray completely.
Note: Do not remove trays while a job prints or while Busy appears on the printer display. Doing so may cause
a jam.
2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading.
Using the touch-screen printer model 81
3 Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading.
Notes:
• For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to
accommodate their length.
• When loading legal‑size paper, the length guide extends beyond the base leaving the paper exposed to dust.
To protect the paper from dust, you can purchase a dust cover separately. For more information, contact
customer support.
• If you are loading A6-size paper in the standard tray, then squeeze and then slide the length guide tab
toward the center of the tray to the A6‑size position.
• Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tray.
Using the touch-screen printer model 82
4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the
edges on a level surface.
5 Load the paper stack.
Notes:
• Load with the printable side facedown when using recycled or preprinted paper.
Using the touch-screen printer model 83
• Load prepunched paper with the holes on the top edge toward the front of the tray.
• Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided
printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
• Make sure the paper is below the maximum paper fill indicator located on the side of the width guide.
6 Insert the tray.
7 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in
the tray.
Note: Set the correct paper size and paper type to avoid paper jams and print quality problems.
Using the touch-screen printer model 84
Loading the multipurpose feeder
Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock,
transparencies, and envelopes. You can also use it for single‑page print jobs on letterhead.
1 Open the multipurpose feeder.
a Pull the multipurpose feeder extender.
b Pull the extender gently so that the multipurpose feeder is fully extended and open.
Using the touch-screen printer model 85
2 Squeeze the tab on the left width guide, and then move the guides for the paper you are loading.
3 Prepare the paper or specialty media for loading.
• Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.
• Hold transparencies by the edges. Flex the stack of transparencies back and forth to loosen them, and then fan
them. Straighten the edges on a level surface.
Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them.
• Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level
surface.
4 Load the paper or specialty media.
Notes:
• Do not force paper or specialty media into the multipurpose feeder.
Using the touch-screen printer model 86
• Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper
guides. Overfilling may cause paper jams.
• Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge
entering the printer first. For more information on loading transparencies, see the packaging that the
transparencies came in.
Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the
edge of the paper so that the last few sheets of paper remain in place.
Using the touch-screen printer model 87
• Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load
letterhead facedown with the bottom edge entering the printer first.
• Load envelopes with the flap on the left side facedown.
Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or
self‑stick adhesives. These envelopes may severely damage the printer.
5 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper or specialty
media loaded in the multipurpose feeder.
Linking and unlinking trays
Linking and unlinking trays
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu.
Using the touch-screen printer model 88
3 Change the paper size and type settings for the trays you are linking.
• To link trays, make sure the paper size and type for the tray match that of the other tray.
• To unlink trays, make sure the paper size or type for the tray does not match that of the other tray.
4 Click Submit.
Note: You can also change the paper size and type settings using the printer control panel. For more information,
see “Setting the paper size and type” on page 79.
Warning—Potential Damage: Paper loaded in the tray should match the paper type name assigned in the printer.
The temperature of the fuser varies according to the specified paper type. Printing issues may occur if settings are
not properly configured.
Creating a custom name for a paper type
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Names.
3 Select a custom name, and then type a custom paper type name.
4 Click Submit.
5 Click Custom Types, and then verify if the new custom paper type name has replaced the custom name.
Using the printer control panel
1 From the home screen, navigate to:
> Paper Menu > Custom Names
2 Select a custom name, and then type a custom paper type name.
3 Touch .
4 Touch Custom Types, and then verify that the new custom paper type name has replaced the custom name.
Assigning a custom paper type
Using the Embedded Web Server
Assign a custom paper type name to a tray when linking or unlinking trays.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
Using the touch-screen printer model 89
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Paper Menu > Custom Types.
3 Select a custom paper type name, and then select a paper type
Note: Paper is the factory default paper type for all user‑defined custom names.
4 Click Submit.
Using the printer control panel
1 From the home screen, navigate to:
> Paper Menu > Custom Types
2 Select a custom paper type name, and then select a paper type
Note: Paper is the factory default paper type for all user‑defined custom names.
3 Touch .
Printing
Printing forms
Use the Forms and Favorites application to quickly and easily access frequently used forms or other information that
is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting
up Forms and Favorites” on page 77.
1 From the printer home screen, navigate to:
Forms and Favorites > select the form from the list > enter the number of copies > adjust other settings
2 Depending on your printer model, touch , , or Submit.
Printing a document
Printing a document
1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded.
2 Send the print job:
For Windows users
a With a document open, click File > Print.
b Click Properties, Preferences, Options, or Setup.
c Adjust the settings, if necessary.
d Click OK > Print.
Using the touch-screen printer model 90
For Macintosh users
a Customize the settings in the Page Setup dialog:
1 With a document open, choose File > Page Setup.
2 Choose a paper size or create a custom size to match the paper loaded.
3 Click OK.
b Customize the settings in the Print dialog:
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.
2 From the Print dialog and pop‑up menus, adjust the settings if necessary.
Note: To print on a specific paper type, adjust the paper type setting to match the paper loaded, or
select the appropriate tray or feeder.
3 Click Print.
Adjusting toner darkness
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Quality Menu > Toner Darkness.
3 Adjust the setting, and then click Submit.
Using the printer control panel
1 From the home screen, navigate to:
> Settings > Print Settings > Quality Menu > Toner Darkness
2 Adjust the setting, and then touch .
Using the touch-screen printer model 91
Printing from a flash drive
Printing from a flash drive
Notes:
• Before printing an encrypted PDF file, you will be prompted to type the file password from the printer control
panel.
• You cannot print files for which you do not have printing permissions.
1 Insert a flash drive into the USB port.
Notes:
• A flash drive icon appears on the printer home screen when a flash drive is inserted.
• If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then the
printer ignores the flash drive.
• If you insert the flash drive while the printer is processing other print jobs, then Busy appears. After these
print jobs are processed, you may need to view the held jobs list to print documents from the flash drive.
Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively
printing, reading, or writing from the memory device. Loss of data can occur.
Using the touch-screen printer model 92
2 From the printer control panel, touch the document you want to print.
3 Touch the arrows to specify the number of copies for printing, and then touch Print.
Notes:
• Do not remove the flash drive from the USB port until the document has finished printing.
• If you leave the flash drive in the printer after leaving the initial USB menu screen, then touch Held Jobs on
the home screen to print files from the flash drive.
Supported flash drives and file types
Flash drive File type
Many flash drives are tested and approved for use with the printer. For more information, contact
the place where you purchased the printer.
Notes:
• High‑speed USB flash drives must support the fullspeed standard. Low-speed USB devices
are not supported.
• USB flash drives must support the File Allocation Table (FAT) system. Devices formatted
with New Technology File System (NTFS) or any other file system are not supported.
Documents:
• .pdf
• .xps
Images:
• .dcx
• .gif
• .jpeg or .jpg
• .bmp
• .pcx
• .tiff or .tif
• .png
• .fls
Printing confidential and other held jobs
Storing print jobs in the printer
1 From the home screen, navigate to:
Using the touch-screen printer model 93
> Security > Confidential Print > select a print job type
Use To
Max Invalid PIN Limit the number of times an invalid PIN can be entered.
Note: When the limit is reached, the print jobs for that user name and PIN
are deleted.
Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer control
panel.
Note: The PIN is set from the computer. It must be four digits, using the
numbers 0–9.
Repeat Job Expiration Print and store print jobs in the printer memory.
Verify Job Expiration Print one copy of a print job and hold the remaining copies. It lets you examine
if the first copy is satisfactory or not. The print job is automatically deleted
from the printer memory when all copies are printed.
Reserve Job Expiration Store print jobs for printing at a later time.
Note: The print jobs are held until deleted from the Held Jobs menu.
Notes:
• Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to
process additional held jobs.
• You can set the printer to store print jobs in the printer memory until you start the print job from the printer
control panel.
• All print jobs that can be initiated by the user at the printer are called held jobs.
2 Touch .
Printing confidential and other held jobs
Note: Confidential and Verify print jobs are automatically deleted from memory after printing. Repeat and Reserve
jobs are held in the printer until you delete them.
For Windows users
1 With a document open, click File > Print.
2 Click Properties, Preferences, Options, or Setup.
3 Click Print and Hold.
4 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential
print job, also enter a four‑digit PIN.
5 Click OK or Print.
6 From the printer home screen, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential Jobs > enter the PIN > Print
• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > specify the number of copies > Print
Using the touch-screen printer model 94
For Macintosh users
1 With a document open, choose File > Print.
If necessary, click the disclosure triangle to see more options.
2 From the print options or Copies & Pages pop‑up menu, choose Job Routing.
3 Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential
print job, also enter a four‑digit PIN.
4 Click OK or Print.
5 From the printer home screen, release the print job.
• For confidential print jobs, navigate to:
Held jobs > select your user name > Confidential Jobs > enter the PIN > Print
• For other print jobs, navigate to:
Held jobs > select your user name > select the print job > specify the number of copies > Print
Printing information pages
Printing a font sample list
1 From the home screen, navigate to:
> Reports > Print Fonts
2 Touch PCL Fonts or PostScript Fonts.
Printing a directory list
A directory list shows the resources stored in a flash memory or on the printer hard disk.
From the home screen, navigate to:
> Reports > Print Directory
Canceling a print job
Canceling a print job from the printer control panel
1 Touch Cancel Jobs on the touch screen, or press on the keypad.
2 Touch the job you want to cancel, and then touch Delete Selected Jobs.
Canceling a print job from the computer
For Windows users
1
Open the printers folder.
Using the touch-screen printer model 95
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type control printers > OK
In Windows 7 or earlier
a Click or click Start, and then click Run.
b In the Start Search or Run dialog, type control printers.
c Press Enter, or click OK.
2 Double‑click the printer icon.
3 Select the print job you want to cancel.
4 Click Delete.
For Macintosh users
1
From the Apple menu, navigate to either of the following:
• System Preferences > Print & Scan > select your printer > Open Print Queue
• System Preferences > Print & Fax > select your printer > Open Print Queue
2 From the printer window, select the print job you want to cancel, and then delete it.
Managing the printer
Setting up serial printing
Use serial printing to print even when the computer is far from the printer, or to print at a reduced speed.
After installing the serial or communication (COM) port, configure the printer and the computer. Make sure you have
connected the serial cable to the COM port on your printer.
1 Set the parameters in the printer.
a From the printer control panel, navigate to the menu for the port settings.
b Locate the menu for the serial port settings, and then adjust the settings, if necessary.
c Save the modified settings, and then print a menu settings page.
2 Install the printer driver.
a Obtain a copy of the software installer package.
• From the Software and Documentation CD that came with your printer
• From our Web site or the place where you purchased the printer.
b Double‑click the software installer package.
Wait for the installation dialog to appear.
If the your are using the Software and Documentation CD and the installation dialog does not appear, then do
the following:
Using the touch-screen printer model 96
In Windows 8
From the Search charm, type run and then navigate to:
Apps list > Run > type D:\setup.exe > OK
In Windows 7 or earlier
1
Click or click Start, and then click Run.
2 In the Start Search or Run dialog, type D:\setup.exe.
3 Press Enter, or click OK.
Note: D is the letter of your CD or DVD drive.
c Click Install.
d Follow the instructions on the computer screen.
e Select Advanced, and then click Continue.
f From the Configure Printer Connection dialog, select a port.
g If the port is not in the list, then click Refresh, or navigate to:
Add port > select a port type > enter the necessary information > OK
h Click Continue > Finish.
3 Set the COM port parameters.
After installing the printer driver, set the serial parameters in the COM port assigned to the printer driver.
Note: Make sure the serial parameters in the COM port match the serial parameters you set in the printer.
a Open Device Manager.
In Windows 8
From the Search charm, type run and then navigate to:
Apps list > Run > type devmgmt.msc > OK
In Windows 7 or earlier
1
Click , or click Start and then click Run.
2 In the Start Search or Run dialog, type devmgmt.msc.
3 Press Enter, or click OK.
b Double‑click Ports (COM & LPT) to expand the list of available ports.
c Do either of the following:
• Press and hold the COM port where you attached the serial cable to your computer (example: COM1).
• Right‑click the COM port where you attached the serial cable to your computer (example: COM1).
d From the menu that appears, select Properties.
e On the Port Settings tab, set the serial parameters to the same serial parameters set in the printer.
Check the serial heading of the menu settings page for the printer settings.
f Click OK, and then close all the dialogs.
g Print a test page to verify printer installation.
Using the touch-screen printer model 97
Changing port settings after installing a new network Internal Solutions Port
When a new Internal Solutions Port (ISP) is installed in the printer, the printer configurations on computers that access
the printer must be updated since the printer will be assigned a new IP address. All computers that access the printer
must be updated with this new IP address.
Notes:
• If the printer has a static IP address, then you do not need to make any changes to the computer configurations.
• If the computers are configured to use the network name, instead of an IP address, then you do not need to
make any changes to your computer configurations.
• If you are adding a wireless ISP to a printer previously configured for an Ethernet connection, then make sure
the printer is disconnected from the Ethernet network when you configure the printer to operate wirelessly. If
the printer is connected to the Ethernet network, then the wireless configuration completes, but the wireless
ISP is inactive. To activate the wireless ISP, disconnect the printer from the Ethernet network, turn off the
printer, and then turn it back on.
• Only one network connection is active at a time. To switch between Ethernet and wireless connection types,
turn off the printer, connect the cable (to switch to an Ethernet connection) or disconnect the cable (to switch
to a wireless connection), and then turn the printer back on.
For Windows users
1
Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer control panel. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Open the printers folder.
In Windows 8
From the Search charm, type Run and then navigate to:
Apps list > Run > type control printers > OK
In Windows 7 or earlier
a Click , or click Start and then click Run.
b In the Start Search or Run dialog, type control printers.
c Press Enter, or click OK.
3 To select the printer that has changed, do either of the following:
• Press and hold the printer, and then select Printer properties.
• Right‑click the printer, and then select Printer properties (Windows 7 or later) or Properties (earlier versions).
Note: If there is more than one copy of the printer, then update all of them with the new IP address.
4 Click the Ports tab.
5 Select the port from the list, and then click Configure Port.
Using the touch-screen printer model 98
6 Type the new IP address in the “Printer Name or IP Address” field.
7 Click OK > Close.
For Macintosh users
1
Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer control panel. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Add the printer.
• For IP printing:
a From the Apple menu, navigate to either of the following:
– System Preferences > Print & Scan
– System Preferences > Print & Fax
b Click +.
c Click the IP tab.
d Type the printer IP address in the address field, and then click Add.
• For AppleTalk printing:
Notes:
– Make sure AppleTalk is activated on your printer.
– This feature is supported only in Mac OS X version 10.5.
a From the Apple menu, navigate to:
System Preferences > Print & Fax
b Click +, and then navigate to:
AppleTalk > select the printer > Add
Checking the virtual display
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Check the virtual display that appears at the top left corner of the screen.
The virtual display works as an actual display would work on a printer control panel.
Configuring supply notifications from the Embedded Web Server
You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach their
end‑of‑life by setting the selectable alerts.
Using the touch-screen printer model 99
Notes:
• Selectable alerts can be set on the toner cartridge, imaging unit, and maintenance kit.
• All selectable alerts can be set for nearly low, low, and very low supply conditions. Not all selectable alerts can
be set for the end‑of‑life supply condition. E‑mail selectable alert is available for all supply conditions.
• The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some
supply conditions.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Print Settings > Supply Notifications.
3 From the drop‑down menu for each supply, select one of the following notification options:
Notification Description
Off The normal printer behavior for all supplies occurs.
E‑mail Only The printer generates an e‑mail when the supply condition is reached. The status of the
supply appears on the menus page and status page.
Warning The printer displays the warning message and generates an e‑mail about the status of the
supply. The printer does not stop when the supply condition is reached.
Continuable Stop
1
The printer stops processing jobs when the supply condition is reached, and the user needs
to press a button to continue printing.
Non Continuable Stop
1,2
The printer stops processing jobs when the supply condition is reached. The supply must be
replaced to continue printing.
1
The printer generates an e-mail about the status of the supply when supply notification is enabled.
2
The printer stops when some supplies become empty to prevent damage.
4 Click Submit.
Modifying confidential print settings
Note: This feature is available only in network printers or printers connected to print servers.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Configuration > Other Settings tab > Security > Confidential Print Setup.
Using the touch-screen printer model 100
3 Modify the settings:
• Set a maximum number of PIN entry attempts. When a user exceeds that number, all of the jobs for that user
are deleted.
• Set an expiration time for confidential print jobs. When a user has not printed the jobs within that time, all of
the jobs for that user are deleted.
4 Save the modified settings.
Copying printer settings to other printers
Note: This feature is available only in network printers.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Copy Printer Settings.
3 To change the language, select a language from the drop‑down menu, and then click Click here to submit language.
4 Click Printer Settings.
5 Type the IP addresses of the source and target printers.
Note: If you want to add or remove target printers, then click Add Target IP or Remove Target IP.
6 Click Copy Printer Settings.
Creating a printer control panel PIN
The Panel PIN Protect menu lets you restrict access to the menus from the printer control panel. To restrict access to
the menus, create a Personal Identification Number (PIN), and then assign the PIN to each menu.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Security > Panel PIN Protect.
3 From the Create User PIN or Create Admin PIN section, enter your PIN.
Note: Your can enter up to 16 digits for your PIN.
4 Click Modify.
Using the touch-screen printer model 101
5 From any menu in the Administrative Menus, Management, or Function Access sections, select User PIN
Protected, Admin PIN Protected, or Admin PIN and User PIN Protected.
Note: Using Admin PIN, you can still access a menu assigned with User PIN.
6 Click Submit.
If you try to access a PIN‑protected menu from the printer control panel, then the printer will require you to enter the
PIN.
Note: After you enter the last digit of the PIN, make sure to press
from the printer control panel for more than
three seconds.
Printing a menu settings page
From the home screen, navigate to:
> Reports > Menu Settings Page
Printing a network setup page
If the printer is attached to a network, then print a network setup page to verify the network connection. This page
also provides important information that aids network printing configuration.
1 From the home screen, navigate to:
> Reports > Network Setup Page
2 Check the first section of the network setup page, and confirm that the status is Connected.
If the status is Not Connected, then the LAN drop may not be active, or the network cable may be malfunctioning.
Consult a system support person for a solution, and then print another network setup page.
Checking the status of parts and supplies
A message appears on the printer display when a replacement supply item is needed or when maintenance is required.
Checking the status of parts and supplies on the printer control panel
From the home screen, touch Status/Supplies > View Supplies.
Checking the status of parts and supplies from the Embedded Web Server
Note: Make sure the computer and the printer are connected to the same network.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the home screen. The IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Device Status > More Details.
Using the touch-screen printer model 102
Saving energy
Using Eco‑Mode
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Eco‑Mode > select a setting
Use To
Off Use the factory default settings for all settings associated with Eco‑Mode. Off supports the performance
specifications of the printer.
Energy Reduce energy use, especially when the printer is idle.
• Printer engine motors do not start until it is ready to print. You may notice a short delay before the
first page is printed.
• The printer enters Sleep mode after one minute of inactivity.
Energy/Paper Use all the settings associated with Energy and Paper modes.
Plain Paper
• Enable the automatic two‑sided (duplex) feature.
• Turn off print log features.
3 Click Submit.
Reducing printer noise
Enable Quiet Mode to reduce printer noise.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Quiet Mode > select a setting
Using the touch-screen printer model 103
Use To
On Reduce printer noise.
Notes:
• Print jobs are processed at a reduced speed.
• Printer engine motors do not start until a document
is ready to print. There will be a short delay before
the first page is printed.
Off Use factory default settings.
Note: This setting supports the performance
specifications of the printer.
3 Click Submit.
Adjusting Sleep mode
To save energy, decrease the number of minutes the printer waits before it enters Sleep mode. Select from 1 to 120.
The factory default setting is 30 minutes.
Note: The printer still accepts print jobs when in Sleep mode.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Timeouts.
3 In the Sleep Mode field, enter the number of minutes you want for the printer to wait before it enters Sleep mode.
4 Click Submit.
Using the printer control panel
1 From the home screen, navigate to:
> Settings > General Settings > Timeouts > Sleep Mode
2 In the Sleep Mode field, select the number of minutes you want for the printer to wait before it enters Sleep mode.
3 Touch .
Using the touch-screen printer model 104
Using Hibernate mode
Hibernate is an ultra‑low‑power operating mode. When operating in Hibernate mode, the printer is essentially off, and
all other systems and devices are powered down safely.
Notes:
• Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of
the Sleep button will wake the printer from Hibernate mode.
• Hibernate mode can be scheduled. For more information, see “Using Schedule Power Modes” on page 106.
• If the printer is in Hibernate mode, then the Embedded Web Server is disabled.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Sleep Button Settings.
3 From the “Press Sleep Button” or “Press and Hold Sleep Button” drop‑down menu, select Hibernate.
4 Click Submit.
Using the printer control panel
1 From the home screen, navigate to:
> Settings > General Settings
2 Touch Press Sleep Button or Press and Hold Sleep Button.
3 Touch Hibernate > .
Notes:
• When Press Sleep Button is set to Hibernate, press the Sleep button for less than three seconds to set the
printer to Hibernate mode.
• When Press and Hold Sleep Button is set to Hibernate, press and hold the Sleep button for more than three
seconds to set the printer to Hibernate mode.
Setting Hibernate Timeout
Hibernate Timeout lets you set the amount of time the printer waits after a print job is processed before it goes into a
reduced power state.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Using the touch-screen printer model 105
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Timeouts.
3 From the Hibernate Timeout menu, select the number of hours, days, weeks, or months you want for the printer
to wait before it goes into a reduced power state.
4 Click Submit.
Using the printer control panel
1 From the printer control panel, navigate to:
> Settings > General Settings > Timeouts > Hibernate Timeout
2 Select the amount of time the printer waits after a print job is processed before it enters Hibernate mode.
3 Touch .
Using Schedule Power Modes
Schedule Power Modes lets you schedule when the printer goes into a reduced power state or into the Ready state.
Note: This feature is available only in network printers or printers connected to print servers.
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four
sets of numbers separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings > Schedule Power Modes.
3 From the Action menu, select the power mode.
4 From the Time menu, select the time.
5 From the Day(s) menu, select the day or days.
6 Click Add.
Adjusting the brightness of the display
To save energy, or if you are have trouble reading your display, adjust the brightness of the display.
Available settings range from 20–100. The factory default setting is 100.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Using the touch-screen printer model 106
Notes:
• View the printer IP address on the home screen. The IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > General Settings.
3 In the Screen Brightness field, enter the brightness percentage you want for the display.
4 Click Submit.
Using the printer control panel
1 From the home screen, navigate to:
> Settings > General Settings > Screen Brightness
2 In the Screen Brightness field, enter the brightness percentage you want for the display.
3 Touch .
Restoring factory default settings
If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring
the factory default settings. For more information, see “Printing a menu settings page” on page 102.
If you want a more comprehensive method of restoring the printer factory default settings, then perform the Wipe All
Settings option. For more information, see “Erasing non‑volatile memory” on page 109.
Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default
settings. Exceptions include the display language, custom sizes and messages, and network/port menu settings. All
downloads stored in the RAM are deleted. Downloads stored in the flash memory or in a printer hard disk are not
affected.
From the home screen, navigate to:
> Settings > General Settings > Factory Defaults > Restore Now >
Using the touch-screen printer model 107
Securing the printer
Using the security lock feature
Attach a lock that is compatible with most laptop computers in the location shown to prevent access to the controller
board.
Statement of Volatility
Your printer contains various types of memory that can store device and network settings, and user data.
Type of memory Description
Volatile memory Your printer uses standard random access memory (RAM) to
temporarily buffer user data during simple print jobs.
Non-volatile memory Your printer may use two forms of non-volatile memory:
EEPROM and NAND (flash memory). Both types are used to
store the operating system, device settings, network
information and bookmark settings, and embedded
solutions.
Hard disk memory Some printers have a hard disk drive installed. The printer
hard disk is designed for printer-specific functionality. This
lets the printer retain buffered user data from complex print
jobs, as well as form data, and font data.
Erase the content of any installed printer memory in the following circumstances:
• The printer is being decommissioned.
• The printer hard disk is being replaced.
• The printer is being moved to a different department or location.
• The printer is being serviced by someone from outside your organization.
• The printer is being removed from your premises for service.
• The printer is being sold to another organization.
Using the touch-screen printer model 108
Disposing of a printer hard disk
Note: Some printer models may not have a printer hard disk installed.
In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored
in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
• Degaussing—Flushes the hard disk with a magnetic field that erases stored data
• Crushing—Physically compresses the hard disk to break component parts and render them unreadable
• Milling—Physically shreds the hard disk into small metal bits
Note: Most data can be erased electronically, but the only way to guarantee that all data are completely erased is to
physically destroy each hard disk where data is stored.
Erasing volatile memory
The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered
data, simply turn off the printer.
Erasing non‑volatile memory
Erase individual settings, device and network settings, security settings, and embedded solutions by following these
steps:
1 Turn off the printer.
2 Hold down 2 and 6 on the keypad while turning the printer on. Release the buttons only when the screen with the
progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is fully
turned on, a list of functions appears on the printer display instead of the standard home screen icons.
3 Touch Wipe All Settings.
The printer will restart several times during this process.
Note: Wipe All Settings securely removes device settings, solutions, jobs, and passwords from the printer
memory.
4 Touch Back > Exit Config Menu.
The printer will perform a power‑on reset, and then return to normal operating mode.
Erasing printer hard disk memory
Note: Some printer models may not have a printer hard disk installed.
Configuring Disk Wiping in the printer menus lets you remove residual confidential material left by print jobs by securely
overwriting files that have been marked for deletion.
Using the printer control panel
1 Turn off the printer.
2 Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar
appears.
The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is fully
turned on, the touch screen displays a list of functions.
Using the touch-screen printer model 109
3 Touch Wipe Disk, and then touch one of the following:
• Wipe disk (fast)—This lets you overwrite the disk with all zeroes in a single pass.
• Wipe disk (secure)—This lets you overwrite the disk with random bit patterns several times, followed by a
verification pass. A secure overwrite is compliant with the DoD 5220.22‑M standard for securely erasing data
from a hard disk. Highly confidential information should be wiped using this method.
4 Touch Yes to proceed with disk wiping.
Notes:
• A status bar will indicate the progress of the disk wiping task.
• Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailable
for other user tasks.
5 Touch Back > Exit Config Menu.
The printer will perform a power‑on reset, and then return to normal operating mode.
Configuring printer hard disk encryption
Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen.
Note: Some printer models may not have a printer hard disk installed.
Using the Embedded Web Server
1 Open a Web browser, and then type the printer IP address in the address field.
Notes:
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
• If you are using a proxy server, then temporarily disable it to load the Web page correctly.
2 Click Settings > Security > Disk Encryption.
Note: Disk Encryption appears in the Security Menu only when a formatted, non‑defective printer hard disk is
installed.
3 From the Disk encryption menu, select Enable.
Notes:
• Enabling disk encryption will erase the contents of the printer hard disk.
• Disk encryption can take from several minutes to more than an hour, during which the printer will be
unavailable for other user tasks.
4 Click Submit.
Using the printer control panel
1 Turn off the printer.
2 Hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar
appears.
The printer performs a power-on sequence, and then the Configuration menu appears. When the printer is fully
turned on, a list of functions appears on the printer display.
Using the touch-screen printer model 110
3 Touch Disk Encryption > Enable.
Note: Enabling disk encryption will erase the contents of the printer hard disk.
4 Touch Yes to proceed with disk wiping.
Notes:
• Do not turn off the printer during the encryption process. Doing so may result in loss of data.
• Disk encryption can take from several minutes to more than an hour, during which the printer will be
unavailable for other user tasks.
• A status bar will indicate the progress of the disk wiping task. After the disk has been encrypted, the printer
will return to the Enable/Disable screen.
5 Touch Back > Exit Config Menu.
The printer will perform a power‑on reset, and then return to normal operating mode.
Finding printer security information
In high-security environments, you may need to take additional steps to make sure that confidential data stored in the
printer cannot be accessed by unauthorized persons. For more information, visit our Web site and then check the
Embedded Web Server Administrator’s Guide for your printer, or contact the place where you purchased the printer.
Using the touch-screen printer model 111
Paper and specialty media guide
Using specialty media
Tips on using card stock
Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness,
and texture, can significantly impact print quality. Print samples on the card stock being considered for use before
buying large quantities.
When printing on card stock:
• Make sure the Paper Type is Card Stock.
• Select the appropriate Paper Texture setting.
• Be aware that preprinting, perforation, and creasing may significantly affect the print quality and cause jams or
other paper handling problems.
• Check with the manufacturer or vendor to ensure that the card stock can withstand temperatures up to 240°C
(464°F) without releasing hazardous emissions.
• Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting
introduces semi‑liquid and volatile components into the printer.
• Use grain short card stock when possible.
Tips on using envelopes
Print samples on the envelopes being considered for use before buying large quantities.
• Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to ensure that the
envelopes can withstand temperatures up to 230°C (446°F) without sealing, wrinkling, curling excessively, or
releasing hazardous emissions.
• For best performance, use envelopes made from 90‑g/m
2
(24‑lb bond) paper or 25% cotton. All‑cotton envelopes
must not exceed 70‑g/m
2
(20‑lb bond) weight.
• Use only new envelopes from undamaged packages.
• To optimize performance and minimize jams, do not use envelopes that:
– Have excessive curl or twist
– Are stuck together or damaged in any way
– Have windows, holes, perforations, cutouts, or embossing
– Have metal clasps, string ties, or folding bars
– Have an interlocking design
– Have postage stamps attached
– Have any exposed adhesive when the flap is in the sealed or closed position
Paper and specialty media guide 112
– Have bent corners
– Have rough, cockle, or laid finishes
• Adjust the width guides to fit the width of the envelopes.
Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
Tips on using labels
Print samples on the labels being considered for use before buying large quantities.
Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported.
When printing on labels:
• Use labels designed specifically for laser printers. Check with the manufacturer or vendor to verify that:
– The labels can withstand temperatures up to 240°C (464°F) without sealing, excessive curling, wrinkling, or
releasing hazardous emissions.
– Label adhesives, face sheet (printable stock), and topcoats can withstand up to 172‑kPa (25‑psi) pressure without
delaminating, oozing around the edges, or releasing hazardous fumes.
• Do not use labels with slick backing material.
• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets
also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge
warranties.
• Do not use labels with exposed adhesive.
• Do not print within 1 mm (0.04 inch) of the edge of the label, of the perforations, or between die‑cuts of the label.
• Make sure the adhesive backing does not reach to the edge of the sheet. Zone coating of the adhesive should be
at least 1 mm (0.04 inch) away from edges. Adhesive material contaminates the printer and could void the warranty.
• If zone coating of the adhesive is not possible, then remove a 2‑mm (0.08‑inch) strip on the leading and driver edge,
and then use a non‑oozing adhesive.
• Portrait orientation is recommended, especially when printing bar codes.
Tips on using letterhead
• Use letterhead designed specifically for laser printers.
• Print samples on the letterhead being considered for use before buying large quantities.
• Before loading letterhead, flex, fan, and straighten the stack to prevent sheets from sticking together.
• Page orientation is important when printing on letterhead. For information on how to load letterhead, see:
– “Loading trays” on page 40
– “Loading the multipurpose feeder” on page 44
Tips on using transparencies
• Print a test page on the transparencies being considered for use before buying large quantities.
• Feed transparencies from the standard tray, or the multipurpose feeder.
Paper and specialty media guide 113
• Use transparencies designed specifically for laser printers. Transparencies must be able to withstand temperatures
up to 185°C (365°F) without melting, discoloring, offsetting, or releasing hazardous emissions.
Note: If the transparency weight is set to Heavy and the transparency texture is set to Rough in the Paper menu,
then transparencies can be printed at a temperature up to 195°C (383°F).
• Avoid getting fingerprints on the transparencies to prevent print quality problems.
• Before loading transparencies, flex, fan, and straighten the stack to prevent sheets from sticking together.
Paper guidelines
Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the
paper or specialty media before buying large quantities.
Paper characteristics
The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating
new paper stock.
Weight
The printer trays can automatically feed paper weights up to 120‑g/m
2
(32‑lb) bond grain long paper. The multipurpose
feeder can automatically feed paper weights up to 163‑g/m
2
(43‑lb) bond grain long paper. Paper lighter than
60 g/m
2
(16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 75‑g/m
2
(20‑lb)
bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 inches), we recommended to use 90 g/m
2
(24 lb) or heavier paper.
Note: Two‑sided printing is supported only for 60–90‑g/m
2
(16–24‑lb) bond paper.
Curl
Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur after
the paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid,
cold, or dry conditions, even in the trays, can contribute to paper curling prior to printing and can cause feeding
problems.
Smoothness
Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If paper is
too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield
points; however, smoothness between 150 and 250 Sheffield points produces the best print quality.
Moisture content
The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that
can degrade its performance.
Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing. Extend
the time to several days if the storage or transportation environment is very different from the printer environment.
Thick paper may also require a longer conditioning period.
Paper and specialty media guide 114
Grain direction
Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of
the paper, or grain short, running the width of the paper.
For 60–90‑g/m
2
(16–24‑lb) bond paper, grain long paper is recommended.
Fiber content
Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the
paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing
fibers such as cotton can negatively affect paper handling.
Selecting paper
Using the appropriate paper prevents jams and helps ensure trouble‑free printing.
To help avoid paper jams and poor print quality:
• Always use new, undamaged paper.
• Before loading paper, know the recommended printable side of the paper. This information is usually indicated on
the paper package.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
• Do not use coated papers unless they are specifically designed for electrophotographic printing.
Selecting preprinted forms and letterhead
Use these guidelines when selecting preprinted forms and letterhead:
• Use grain long for 60 to 90 g/m
2
(16 to 24 lb) weight paper.
• Use only forms and letterhead printed using an offset lithographic or engraved printing process.
• Avoid papers with rough or heavily textured surfaces.
Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to withstand
temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by
the resin in toner. Inks that are oxidation‑set or oil‑based generally meet these requirements; latex inks might not.
When in doubt, contact the paper supplier.
Preprinted papers such as letterhead must be able to withstand temperatures up to 230°C (446°F) without melting or
releasing hazardous emissions.
Using recycled paper and other office papers
Recycled office paper produced specifically for use in laser (electrophotographic) printers may be used in your printer.
However, no blanket statement can be made that all recycled paper will feed well.
Generally, the following property guidelines apply to recycled paper.
• Amount of post-consumer waste (We test up to 100% post-consumer waste content.)
• Temperature and humidity conditions (Testing chambers simulate climates from all over the world.)
• Moisture content (Business papers should have low moisture: 4–5%.)
• Bending resistance and proper stiffness means optimum feeding through the printer.
Paper and specialty media guide 115
• Thickness (impacts how much can be loaded into a tray)
• Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper)
• Surface friction (determines how easily sheets can be separated)
• Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it moves
through the printer)
• Brightness and texture (look and feel)
Recycled papers are better than ever; however, the amount of recycled content in a paper affects the degree of control
over foreign matter. And while recycled papers are one good path to printing in an environmentally responsible manner,
they are not perfect. The energy required to de-ink and deal with additives such as colorants and “glue” often generates
more carbon emissions than does normal paper production. However, using recycled papers enables better resource
management overall.
Unacceptable paper examples
Test results indicate that the following paper types are at risk for use with laser printers:
• Chemically treated papers used to make copies without carbon paper, also known as carbonless papers
• Preprinted papers with chemicals that may contaminate the printer
• Preprinted papers that can be affected by the temperature in the printer fuser
• Preprinted papers that require a registration (the precise location on the page) greater than ± 2.3 mm (± 0.9 in.),
such as optical character recognition (OCR) forms. In some cases, registration can be adjusted with a software
application to successfully print on these forms.)
• Coated papers (erasable bond), synthetic papers, thermal papers
• Rough-edged, rough or heavily textured surface papers or curled papers
• Recycled papers that fail EN12281:2002 (European testing)
• Paper weighing less than 60 g/m
2
(16 lb)
• Multiple part forms or documents
Storing paper
Use these paper storage guidelines to help avoid jams and uneven print quality:
• For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most
label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity
between 40 and 60 percent.
• Store paper in cartons, on a pallet or shelf, rather than on the floor.
• Store individual packages on a flat surface.
• Do not store anything on top of individual paper packages.
• Take paper out of the carton or wrapper only when you are ready to load it in the printer. The carton and wrapper
help keep the paper clean, dry, and flat.
Paper and specialty media guide 116
Supported paper sizes, types, and weights
Supported paper sizes
Paper size Standard tray Optional 250‑ or
550‑sheet tray
Multipurpose feeder Duplex mode
A4
210 x 297 mm (8.3 x 11.7 in.)
A5
148 x 210 mm (5.8 x 8.3 in.)
X
A6
105 x 148 mm (4.1 x 5.8 in.)
X X
JIS B5
182 x 257 mm (7.2 x 10.1 in.)
X
Letter
216 x 279 mm (8.5 x 11 in.)
Legal
216 x 356 mm (8.5 x 14 in.)
Executive
184 x 267 mm (7.3 x 10.5 in.)
X
Oficio (Mexico)
1
216 x 340 mm (8.5 x 13.4 in.)
Folio
216 x 330 mm (8.5 x 13 in.)
Statement
140 x 216 mm (5.5 x 8.5 in.)
X
Universal
2
76.2 x 127 mm (3 x 5 in.) up to
216 x 356 mm (8.5 x 14 in.)
7 3/4 Envelope (Monarch)
98 x 191 mm (3.9 x 7.5 in.)
XX X
9 Envelope
98 x 225 mm (3.9 x 8.9 in.)
XX
X
10 Envelope
105 x 241 mm (4.1 x 9.5 in.)
XX
X
1
This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.
2
Universal is supported in the standard tray only if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported
in the optional 250- or 550-sheet tray only if the paper size is at least 148 x 210 mm (5.8 x 8.3 in.). Universal is supported
in duplex mode only if the width is at least 210 mm (8.3 in.) and the length is at least 279 mm (11 in.). The smallest supported
Universal size is supported only in the multipurpose feeder.
Paper and specialty media guide 117
Paper size Standard tray Optional 250‑ or
550‑sheet tray
Multipurpose feeder Duplex mode
DL Envelope
110 x 220 mm (4.3 x 8.7 in.)
XX
X
C5 Envelope
162 x 229 mm (6.4 x 9 in.)
XX
X
B5 Envelope
176 x 250 mm (6.9 x 9.8 in.)
XX
X
Other Envelope
229 x 356 mm (9 x 14 in.)
XX
X
1
This size setting formats the page for 216 x 356 mm (8.5 x 14 in.) unless the size is specified by the software application.
2
Universal is supported in the standard tray only if the paper size is at least 105 x 148 mm (4.1 x 5.8 in.). Universal is supported
in the optional 250- or 550-sheet tray only if the paper size is at least 148 x 210 mm (5.8 x 8.3 in.). Universal is supported
in duplex mode only if the width is at least 210 mm (8.3 in.) and the length is at least 279 mm (11 in.). The smallest supported
Universal size is supported only in the multipurpose feeder.
Supported paper types and weights
The standard tray supports 60–90‑g/m
2
(16–24‑lb) paper weights. The optional tray supports 60–120‑g/m
2
(16–32‑lb)
paper weights. The multipurpose feeder supports 60–163‑g/m
2
(16–43‑lb) paper weights.
Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode
Plain paper
Card stock X X
Transparencies
X
Recycled
Glossy paper X X X
Paper labels
1
X
Vinyl labels X X X
Bond
2
Envelope X X
Rough envelope X
X
Letterhead
Preprinted
Colored Paper
Light Paper
Paper and specialty media guide 118
Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode
Heavy Paper
2
Rough/Cotton X
1
One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer
pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported.
2
Bond and Heavy Paper are supported in duplex mode up to 90‑g/m
2
(24‑lb) paper weight.
Paper and specialty media guide 119
Understanding the printer menus
Menus list
Paper Menu Reports Network/Ports
Default Source
Paper Size/Type
Configure MP
Substitute Size
Paper Texture
Paper Weight
Paper Loading
Custom Types
Custom Names
1
Universal Setup
Menu Settings Page
Device Statistics
Network Setup Page
2
Profiles List
Print Fonts
Print Directory
Print Demo
Asset Report
Active NIC
Standard Network
3
Reports
Network Card
TCP/IP
IPv6
Wireless
AppleTalk
Standard USB
Parallel
4
SMTP Setup
Security Settings Help
Miscellaneous Security Settings
4
Confidential Print
Disk Wiping
4
Security Audit Log
Set Date and Time
General Settings
Flash Drive Menu
4
Print Settings
Print All Guides
Print Quality
Media Guide
Print Defects Guide
Menu Map
Information Guide
Connection Guide
Moving Guide
Supplies Guide
1
This menu appears only in touch‑screen printer models.
2
Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page.
3
Depending on the printer setup, this menu item appears as Standard Network or Network [x].
4
This feature is available only in select printer models.
Understanding the printer menus 120
Paper menu
Default Source menu
Use To
Default Source
Tray [x]
MP Feeder
Manual Paper
Manual Envelope
Set a default paper source for all print jobs.
Notes:
• Tray 1 (standard tray) is the factory default setting.
• From the Paper menu, set Configure MP to "Cassette" for MP Feeder to
appear as a menu setting.
• If two trays contain paper of the same size and type, and the trays have
the same settings, then the trays are automatically linked. When one tray
is empty, the print job continues using the linked tray.
Paper Size/Type menu
Use To
Tray [x] Size
A4
A5
A6
JIS‑B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the paper size loaded in each tray.
Notes:
• Letter is the US factory default setting. A4 is the international factory
default setting.
• If two trays contain paper of the same size and type, and the trays have
the same settings, then the trays are automatically linked. When one
tray is empty, the print job continues using the linked tray.
• The A6 paper size is supported only in Tray 1 and the multipurpose
feeder.
Tray [x] Type
Plain Paper
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in each tray.
Notes:
• Plain Paper is the factory default setting for Tray 1. Custom Type [x] is
the factory default setting for all other trays.
• If available, a user‑defined name will appear instead of Custom Type [x].
• Use this menu to configure automatic tray linking.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 121
Use To
MP Feeder Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the paper size loaded in the multipurpose feeder.
Notes:
• Letter is the US factory default setting. A4 is the international factory
default setting.
• From the Paper menu, set Configure MP to “Cassette” for MP Feeder
Size to appear as a menu.
• The multipurpose feeder does not automatically detect paper size.
Make sure to set the paper size value.
MP Feeder Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Envelope
Rough Envelope
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the type of paper loaded in the multipurpose feeder.
Notes:
• Plain Paper is the factory default setting.
• From the Paper menu, set Configure MP to “Cassette” for MP Feeder
Type to appear as a menu.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 122
Use To
Manual Paper Size
A4
A5
A6
JIS B5
Letter
Legal
Executive
Oficio (Mexico)
Folio
Statement
Universal
Specify the paper size being manually loaded.
Note: Letter is the US factory default setting. A4 is the international factory
default setting.
Manual Paper Type
Plain Paper
Card Stock
Transparency
Recycled
Labels
Bond
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper
Rough/Cotton
Custom Type [x]
Specify the paper type being manually loaded.
Notes:
• Plain Paper is the factory default setting.
• From the Paper menu, set Configure MP to “Manual” for Manual Paper
Type to appear as a menu.
Manual Envelope Size
7 3/4 Envelope
9 Envelope
10 Envelope
DL Envelope
C5 Envelope
B5 Envelope
Other Envelope
Specify the envelope size being manually loaded.
Note: 10 Envelope is the US factory default setting. DL Envelope is the
international factory default setting.
Manual Envelope Type
Envelope
Rough Envelope
Custom Type [x]
Specify the envelope type being manually loaded.
Note: Envelope is the factory default setting.
Note: Only installed trays and feeders are listed in this menu.
Understanding the printer menus 123
Configure MP menu
Use To
Configure MP
Cassette
Manual
First
Determine when the printer selects paper from the multipurpose feeder.
Notes:
• Cassette is the factory default setting. Cassette configures the
multipurpose feeder as the automatic paper source.
• Manual sets the multipurpose feeder only for manual‑feed print jobs.
• First configures the multipurpose feeder as the primary paper source.
Substitute Size menu
Use To
Substitute Size
Off
Statement/A5
Letter/A4
All Listed
Substitute a specified paper size if the requested paper size is not available.
Notes:
• All Listed is the factory default setting. All available substitutions are
allowed.
• Off indicates that no size substitutions are allowed.
• Setting a size substitution lets the print job continue without Change
Paper appearing.
Paper Texture menu
Use To
Plain Texture
Smooth
Normal
Rough
Specify the relative texture of the plain paper loaded.
Note: Normal is the factory default setting.
Card Stock Texture
Smooth
Normal
Rough
Specify the relative texture of the card stock loaded.
Notes:
• Normal is the factory default setting.
• The options appear only if card stock is supported.
Transparency Texture
Smooth
Normal
Rough
Specify the relative texture of the transparencies loaded.
Note: Normal is the factory default setting.
Recycled Texture
Smooth
Normal
Rough
Specify the relative texture of the recycled paper loaded.
Note: Normal is the factory default setting.
Understanding the printer menus 124
Use To
Labels Texture
Smooth
Normal
Rough
Specify the relative texture of the labels loaded.
Note: Normal is the factory default setting.
Bond Texture
Smooth
Normal
Rough
Specify the relative texture of the bond paper loaded.
Note: Rough is the factory default setting.
Envelope Texture
Smooth
Normal
Rough
Specify the relative texture of the envelopes loaded.
Note: Normal is the factory default setting.
Rough Envelope Texture
Rough
Specify the relative texture of the rough envelopes loaded.
Letterhead Texture
Smooth
Normal
Rough
Specify the relative texture of the letterhead loaded.
Note: Normal is the factory default setting.
Preprinted Texture
Smooth
Normal
Rough
Specify the relative texture of the preprinted paper loaded.
Note: Normal is the factory default setting.
Colored Texture
Smooth
Normal
Rough
Specify the relative texture of the colored paper loaded.
Note: Normal is the factory default setting.
Light Texture
Smooth
Normal
Rough
Specify the relative texture of the paper loaded.
Note: Normal is the factory default setting.
Heavy Texture
Smooth
Normal
Rough
Specify the relative texture of the paper loaded.
Note: Normal is the factory default setting.
Rough/Cotton Texture
Rough
Specify the relative texture of the cotton paper loaded.
Custom [x] Texture
Smooth
Normal
Rough
Specify the relative texture of the custom paper loaded.
Notes:
• Normal is the factory default setting.
• The options appear only if the custom type is supported.
Understanding the printer menus 125
Paper Weight menu
Use To
Plain Weight
Light
Normal
Heavy
Specify the relative weight of the plain paper loaded.
Note: Normal is the factory default setting.
Card Stock Weight
Light
Normal
Heavy
Specify the relative weight of the card stock loaded.
Note: Normal is the factory default setting.
Transparency Weight
Light
Normal
Heavy
Specify the relative weight of the transparencies loaded.
Note: Normal is the factory default setting.
Recycled Weight
Light
Normal
Heavy
Specify the relative weight of the recycled paper loaded.
Note: Normal is the factory default setting.
Labels Weight
Light
Normal
Heavy
Specify the relative weight of the labels loaded.
Note: Normal is the factory default setting.
Bond Weight
Light
Normal
Heavy
Specify the relative weight of the bond paper loaded.
Note: Normal is the factory default setting.
Envelope Weight
Light
Normal
Heavy
Specify the relative weight of the envelope loaded.
Note: Normal is the factory default setting.
Rough Envelope Weight
Light
Normal
Heavy
Specify the relative weight of the rough envelope loaded.
Note: Normal is the factory default setting.
Letterhead Weight
Light
Normal
Heavy
Specify the relative weight of the letterhead loaded.
Note: Normal is the factory default setting.
Preprinted Weight
Light
Normal
Heavy
Specify the relative weight of the preprinted paper loaded.
Note: Normal is the factory default setting.
Understanding the printer menus 126
Use To
Colored Weight
Light
Normal
Heavy
Specify the relative weight of the colored paper loaded.
Note: Normal is the factory default setting.
Light Weight
Light
Specify that the weight of the paper loaded is light.
Heavy Weight
Heavy
Specify that the weight of the paper loaded is heavy.
Cotton/Rough Weight
Light
Normal
Heavy
Specify the relative weight of the cotton or rough paper loaded.
Note: Heavy is the factory default setting.
Custom [x] Weight
Light
Normal
Heavy
Specify the relative weight of the custom paper loaded.
Notes:
• Normal is the factory default setting.
• The options appear only when the custom type is supported.
Paper Loading menu
Use To
Recycled Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Recycled as the paper type.
Bond Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Bond as the paper type.
Letterhead Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Letterhead as the paper type.
Preprinted Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Preprinted as the paper type.
Colored Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Colored as the paper type.
Notes:
• Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing
Preferences or Print dialog.
• If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs.
• Off is the factory default setting for all the menus.
Understanding the printer menus 127
Use To
Light Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Light as the paper type.
Heavy Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Heavy as the paper type.
Custom [x] Loading
Duplex
Off
Determine and set two‑sided printing for all print jobs that specify
Custom [x] as the paper type.
Note: Custom [x] Loading is available only if the custom type is
supported.
Notes:
• Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing
Preferences or Print dialog.
• If Duplex is selected, then all print jobs are sent through the duplex unit, including one‑sided jobs.
• Off is the factory default setting for all the menus.
Custom Types menu
Use To
Custom Type [x]
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope
Associate a paper or specialty media type with a factory default Custom Type [x]
name or a user‑defined custom name created in the Embedded Web Server.
Notes:
• Paper is the factory default setting for Custom Type [x].
• The custom media type must be supported in the selected tray or feeder
in order to print from that source.
Recycled
Paper
Card Stock
Transparency
Rough/Cotton
Labels
Envelope
Cotton
Specify a paper type when the Recycled setting is selected in other menus.
Notes:
• Paper is the factory default setting.
• The Recycled paper type must be supported in the selected tray or
feeder in order to print from that source.
Custom Names menu
Use To
Custom Name [x] Specify a custom name for a paper type. This name replaces the Custom Type [x]
name in the printer menus.
Note: This menu item appears only in touch‑screen printer models.
Understanding the printer menus 128
Universal Setup menu
Use To
Units of Measure
Inches
Millimeters
Identify the units of measure.
Notes:
• Inches is the US factory default setting.
• Millimeters is the international factory default setting.
Portrait Width
3–8.5 inches
76–216 mm
Set the portrait width.
Notes:
• If the width exceeds the maximum, then the printer uses the
maximum width allowed.
• 8.5 inches is the US factory default setting. You can increase the
width in 0.01‑inch increments.
• 216 mm is the international factory default setting. You can increase
the width in 1‑mm increments.
Portrait Height
3–14.17 inches
76–360 mm
Set the portrait height.
Notes:
• If the height exceeds the maximum, then the printer uses the
maximum height allowed.
• 14 inches is the US factory default setting. You can increase the
height in 0.01‑inch increments.
• 356 mm is the international factory default setting. You can increase
the height in 1‑mm increments.
Feed Direction
Short Edge
Long Edge
Specify the feed direction if the paper can be loaded in either direction.
Notes:
• Short Edge is the factory default setting.
• Long Edge appears only when the longest edge is shorter than the
maximum width supported in the tray.
Reports menu
Reports menu
Use To
Menu Settings Page Print a report containing information about the paper loaded in trays, installed
memory, total page count, alarms, timeouts, printer control panel language,
TCP/IP address, status of supplies, status of the network connection, and other
information.
Device Statistics Print a report containing printer statistics such as supply information and details
about printed pages.
Understanding the printer menus 129
Use To
Network Setup Page Print a report containing information about the network printer settings, such as
the TCP/IP address information.
Note: This menu item appears only in network printers or in printers connected
to print servers.
Profiles List Print a list of profiles stored in the printer.
Note: This menu item appears only when LDSS is enabled.
Print Fonts
PCL Fonts
PostScript Fonts
Print a report of all the fonts available for the printer language currently set in
the printer.
Note: A separate list is available for PCL and PostScript emulations.
Print Directory Print a list of all the resources stored in an optional flash memory card or printer
hard disk.
Notes:
• Job Buffer Size must be set to 100%.
• Make sure the optional flash memory or printer hard disk is installed
correctly and working properly.
• This menu item appears only when a flash or disk option is installed.
Asset Report Print a report containing printer asset information, such as serial number and
model name.
Network/Ports menu
Active NIC menu
Use To
Active NIC
Auto
[list of available network cards]
Notes:
• Auto is the factory default setting.
• This menu item appears only when an optional network card is installed.
Standard Network or Network [x] menus
Note: Only active ports appear in this menu. All inactive ports are omitted.
Use To
PCL SmartSwitch
On
Off
Set the printer to automatically switch to PCL emulation when a print job requires
it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When Off is used, the printer does not examine incoming data. The printer
uses PostScript emulation if PS SmartSwitch is set to On. It uses the default
printer language specified in the Setup menu if PS SmartSwitch is set to Off.
Understanding the printer menus 130
Use To
PS SmartSwitch
On
Off
Set the printer to automatically switch to PS emulation when a print job requires it,
regardless of the default printer language.
Notes:
• On is the factory default setting.
• When Off is used, the printer does not examine incoming data. The printer
uses PCL emulation if PCL SmartSwitch is set to On. It uses the default printer
language specified in the Setup menu if PCL SmartSwitch is set to Off.
NPA Mode
Off
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
• Auto is the factory default setting.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Network Buffer
Auto
3KB to [maximum size allowed]
Set the size of the network input buffer.
Notes:
• Auto is the factory default setting.
• The value can be changed in 1‑KB increments.
• The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or
Off.
• To increase the maximum size range for the Network Buffer, disable or
reduce the size of the parallel, serial, and USB buffers.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Job Buffering
Off
On
Auto
Temporarily store print jobs in the printer hard disk before printing. This menu only
appears when a formatted disk is installed.
Notes:
• Off is the factory default setting.
• On buffers print jobs on the printer hard disk.
• Auto buffers print jobs only when the printer is busy processing data from
another input port.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Mac Binary PS
On
Off
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• Auto is the factory default setting.
• Off filters print jobs using the standard protocol.
• On processes raw binary PostScript print jobs.
Understanding the printer menus 131
Use To
Standard Network Setup OR
Network [x] Setup
Reports
Network Card
TCP/IP
IPv6
Wireless
AppleTalk
Display and set the printer network settings.
Note: The Wireless menu appears only when the printer is connected to a wireless
network.
Reports menu
To access the menu, navigate to any of the following:
• Network/Ports menu > Networks/Ports > Standard Network > Standard Network Setup > Reports
• Network/Ports menu > Networks/Ports > Network [x] > Network [x] Setup > Reports
Use To
Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address.
Network Card menu
To access the menu, navigate to either of the following:
• Network/Ports > Standard Network > Standard Network Setup > Network Card
• Network/Ports > Network [x] > Network [x] Setup > Network Card
Use To
View Card Status
Connected
Disconnected
View the connection status of the network card.
View Card Speed View the speed of an active network card.
Network Address
UAA
LAA
View the network addresses.
Job Timeout
0–255 seconds
Set the amount of time it takes for a network print job to be canceled.
Notes:
• 90 seconds is the factory default setting.
• A setting value of 0 disables the timeout.
• If a value of 1–9 is selected, then the setting is saved as 10.
Understanding the printer menus 132
TCP/IP menu
To access the menu, navigate to any of the following:
• Network/Ports > Standard Network > Standard Network Setup > TCP/IP
• Network/Ports > Network [x] > Network [x] Setup > TCP/IP
Note: This menu is available only in network printers or printers connected to print servers.
Use To
Set Hostname Set the host name.
Notes:
• This setting can be changed only from the Embedded Web Server.
• The host name is limited to 15 characters, and accepts US‑ASCII, alphanumeric
characters and hyphen only.
IP Address View or change the current TCP/IP address.
Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP
settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that
support BOOTP and RARP.
Netmask View or change the current TCP/IP netmask.
Gateway View or change the current TCP/IP gateway.
Enable DHCP
On
Off
Specify the DHCP address and parameter assignment.
Note: On is the factory default setting.
Enable RARP
On
Off
Specify the RARP address assignment setting.
Notes:
• On is the factory default setting.
• This menu item appears only in touch‑screen printer models.
Enable BOOTP
On
Off
Specify the BOOTP address assignment setting.
Notes:
• On is the factory default setting.
• This menu item appears only in touch‑screen printer models.
Enable AutoIP
Yes
No
Specify the Zero Configuration Networking setting.
Note: Yes is the factory default setting.
Enable FTP/TFTP
Yes
No
Enable the built-in FTP server, which lets you send files to the printer using File Transfer
Protocol.
Note: Yes is the factory default setting.
Enable HTTP Server
Yes
No
Enable the built-in Web server (Embedded Web Server). When enabled, the printer
can be monitored and managed remotely using a Web browser.
Note: Yes is the factory default setting.
WINS Server Address View or change the current WINS server address.
Understanding the printer menus 133
Use To
Enable DDNS
Yes
No
View or change the current DDNS setting.
Note: Yes is the factory default setting.
Enable mDNS
Yes
No
View or change the current mDNS setting.
Note: Yes is the factory default setting.
DNS Server Address View or change the current DNS server address.
Backup DNS Server Address View or change the backup DNS server addresses.
Backup DNS Server Address 2
Backup DNS Server Address 3
Enable HTTPS
Yes
No
View or change the current HTTPS setting.
Note: Yes is the factory default setting.
IPv6 menu
To access the menu, navigate to any of the following:
• Network/Ports > Standard Network > Standard Network Setup > IPv6
• Network/Ports > Network [x] > Network [x] Setup > IPv6
Note: This menu is available only in network printers or printers connected to print servers.
Use To
Enable IPv6
On
Off
Enable Internet Protocol Version Six (IPv6) in the printer.
IPv6 uses bigger numbers to create IP addresses.
Note: On is the factory default setting.
Auto Configuration
On
Off
Specify whether or not the network adapter accepts the automatic IPv6
address configuration entries provided by a router.
Note: On is the factory default setting.
Set Hostname
*
Set the host name.
Note: The host name is limited to 15 characters, and accepts US‑ASCII,
alphanumeric characters and hyphen only.
View Address
*
View the current IPv6 addresses.
View Router Address
*
View the current router address.
Enable DHCPv6
On
Off
Enable DHCPv6 in the printer.
Note: On is the factory default setting.
*
These settings can be changed only from the Embedded Web Server.
Understanding the printer menus 134
Wireless menu
Note: This menu is available only in printer models connected to a wireless network.
To access the menu, navigate to any of the following:
• Network/Ports > Standard Network > Standard Network Setup >Wireless
• Network/Ports > Network [x] > Network [x] Setup > Wireless
Use To
Wi‑Fi Protected Setup (WPS)
Start Push Button Method
Start PIN Method
Establish a wireless network and enable network security.
Notes:
• Start Push Button Method connects the printer to a wireless
network by pressing buttons on both the printer and the access
point (wireless router) within a given period of time.
• Start PIN Method connects the printer to a wireless network by
using a PIN on the printer and entering it into the wireless settings
of the access point.
Enable/Disable WPS Auto‑detection
Enable
Disable
Automatically detect the connection method that an access point with
WPS uses—Start Push Button Method or Start PIN Method.
Note: Disable is the factory default setting.
Network Mode
Infrastructure
Ad hoc
Specify the network mode.
Notes:
• Ad hoc is the factory default setting. This configures wireless
connection directly between the printer and a computer.
• Infrastructure lets the printer access a network using an access
point.
Compatibility
802.11b/g
802.11b/g/n
Specify the wireless standard for the wireless network.
Note: The 802.11b/g/n is the factory default setting.
Choose Network Select an available network for the printer to use.
View Signal Quality View the quality of the wireless connection.
View Security Mode View the encryption method for the wireless network.
AppleTalk menu
Note: This menu is available only in printer models connected to a wired network or when an optional network card
is installed.
To access the menu, navigate to any of the following:
• Network/Ports > Standard Network > Standard Network Setup > AppleTalk
• Network/Ports > Network Setup [x] > AppleTalk
Understanding the printer menus 135
Use To
Activate
Yes
No
Enable or disable AppleTalk support.
Note: Yes is the factory default setting.
View Name Show the assigned AppleTalk name.
Note: The name can be changed only from the Embedded Web Server.
View Address Show the assigned AppleTalk address.
Note: The address can be changed only from the Embedded Web Server.
Set Zone
[list of zones available on the network]
Provide a list of AppleTalk zones available on the network.
Note: The factory default setting is the default zone for the network. If no
default zone exists, then the zone marked with an asterisk (*) is the default
setting.
Standard USB menu
Use To
PCL SmartSwitch
On
Off
Set the printer to automatically switch to PCL emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses
PostScript emulation if the PS SmartSwitch is set to On. It uses the default
printer language specified in the Setup menu if the PS SmartSwitch is set to
Off.
PS SmartSwitch
On
Off
Set the printer to automatically switch to PS emulation when a print job received
through a USB port requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses
PCL emulation if the PCL SmartSwitch is set to On. It uses the default printer
language specified in the Setup menu if the PCL SmartSwitch is set to Off.
NPA Mode
On
Off
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
• Auto is the factory default setting. Auto sets the printer to examine data,
determine the format, and then process it appropriately.
• The printer automatically restarts when changing the setting from the printer
control panel. The menu selection is then updated.
Understanding the printer menus 136
Use To
USB Buffer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the USB input buffer.
Notes:
• Auto is the factory default setting.
• Disabled turns off job buffering. Any jobs already buffered on the printer hard
disk are printed before normal processing resumes.
• The USB buffer size value can be changed in 1-K increments.
• The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or
Off.
• To increase the maximum size range for the USB Buffer, disable or reduce the
size of the parallel, serial, and network buffers.
• The printer automatically restarts when the setting is changed from the printer
control panel. The menu selection is then updated.
Job Buffering
Off
On
Auto
Temporarily store print jobs in the printer hard disk before printing.
Notes:
• Off is the factory default setting.
• On buffers jobs on the printer hard disk.
• Auto buffers print jobs only if the printer is busy processing data from another
input port.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Mac Binary PS
On
Off
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• Auto is the factory default setting.
• On processes raw binary PostScript print jobs.
• Off filters print jobs using the standard protocol.
ENA Address
yyy.yyy.yyy.yyy
Set the network address information for an external print server.
Note: This menu is available only when the printer is attached to an external print
server through the USB port.
ENA Netmask
yyy.yyy.yyy.yyy
Set the netmask information for an external print server.
Note: This menu is available only when the printer is attached to an external print
server through the USB port.
ENA Gateway
yyy.yyy.yyy.yyy
Set the gateway information for an external print server.
Note: This menu is available only when the printer is attached to an external print
server through the USB port.
Parallel [x] menu
Note: This menu appears only when an optional parallel card is installed.
Understanding the printer menus 137
Use To
PCL SmartSwitch
On
Off
Set the printer to automatically switch to PCL emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses
PostScript emulation if PS SmartSwitch is set to On. It uses the default printer
language specified in the Setup menu if PS SmartSwitch is set to Off.
PS SmartSwitch
On
Off
Set the printer to automatically switch to PS emulation when a print job received
through a serial port requires it, regardless of the default printer language.
Notes:
• On is the factory default setting.
• When set to Off, the printer does not examine incoming data. The printer uses
PCL emulation if PCL SmartSwitch is set to On. It uses the default printer
language specified in the Setup menu if PCL SmartSwitch is set to Off.
NPA Mode
On
Off
Auto
Set the printer to perform the special processing required for bidirectional
communication following the conventions defined by the NPA protocol.
Notes:
• Auto is the factory default setting.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Parallel Buffer
Disabled
Auto
3K to [maximum size allowed]
Set the size of the parallel input buffer.
Notes:
• Auto is the factory default setting.
• Disabled turns off job buffering. Any print jobs already buffered on the printer
hard disk are printed before normal processing resumes.
• The parallel buffer size setting can be changed in 1‑KB increments.
• The maximum size allowed depends on the amount of memory in the printer,
the size of the other link buffers, and whether Resource Save is set to On or
Off.
• To increase the maximum size range for the Parallel Buffer, disable or reduce
the size of the USB, serial, and network buffers.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Job Buffering
Off
On
Auto
Temporarily store print jobs on the printer hard disk before printing.
Notes:
• Off is the factory default setting.
• On buffers print jobs on the printer hard disk.
• Auto buffers print jobs only if the printer is busy processing data from another
input port.
• Changing this setting from the printer control panel and then exiting the
menus causes the printer to restart. The menu selection is then updated.
Understanding the printer menus 138
Use To
Advanced Status
On
Off
Enable bidirectional communication through the parallel port.
Notes:
• On is the factory default setting.
• Off disables parallel port negotiation.
Protocol
Standard
Fastbytes
Specify the parallel port protocol.
Notes:
• Fastbytes is the factory default setting. It provides compatibility with most
existing parallel ports and is the recommended setting.
• Standard tries to resolve parallel port communication problems.
Honor Init
On
Off
Determine if the printer honors printer hardware initialization requests from the
computer.
Notes:
• Off is the factory default setting.
• The computer requests initialization by activating the Init signal from the
parallel port. Many personal computers activate the Init signal each time the
computer is turned on.
Parallel Mode 2
On
Off
Determine if the parallel port data is sampled on the leading or trailing edge of a
strobe.
Note: On is the factory default setting.
Mac Binary PS
On
Off
Auto
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
• Auto is the factory default setting.
• Off filters print jobs using the standard protocol.
• On processes raw binary PostScript print jobs.
ENA Address
yyy.yyy.yyy.yyy
Set the network address information for an external print server.
Note: This menu item is available only if the printer is attached to an external print
server through the USB port.
ENA Netmask
yyy.yyy.yyy.yyy
Set the netmask information for an external print server.
Note: This menu item is available only if the printer is attached to an external print
server through the USB port.
ENA Gateway
yyy.yyy.yyy.yyy
Set the gateway information for an external print server.
Note: This menu item is available only if the printer is attached to an external print
server through the USB port.
Understanding the printer menus 139
SMTP Setup menu
Use To
Primary SMTP Gateway Specify SMTP server gateway and port information.
Note: 25 is the default SMTP gateway port.
Primary SMTP Gateway Port
Secondary SMTP Gateway
Secondary SMTP Gateway Port
SMTP Timeout
5–30
Specify the amount of time in seconds before the server stops trying to
send an e‑mail.
Note: 30 seconds is the factory default setting.
Reply Address Specify a reply address of up to 128 characters in the e-mail sent by the
printer.
Use SSL
Disabled
Negotiate
Required
Set the printer to use SSL for increased security when connecting to the
SMTP server.
Notes:
• Disabled is the factory default setting.
• When the Negotiate setting is used, the SMTP server determines if
SSL will be used.
SMTP Server Authentication
No authentication required
Login/Plain
CRAM‑MD5
Digest‑MD5
NTLM
Kerberos 5
Specify the type of user authentication required for printing privileges.
Note: “No authentication required” is the factory default setting.
Device‑Initiated E‑mail
None
Use Device SMTP Credentials
Specify what credentials will be used when communicating to the SMTP
server. Some SMTP servers require credentials to send an e-mail.
Notes:
• None is the factory default setting for Device‑Initiated E‑mail.
• Device Userid and Device Password are used to log in to the SMTP
server when Use Device SMTP Credentials is selected.
Device Userid
Device Password
Understanding the printer menus 140
Security menu
Miscellaneous Security Settings menu
Use To
Login Restrictions
Login failures*
Failure time frame*
Lockout time*
Panel Login Timeout
Remote Login Timeout
Limit the number and time frames of failed login attempts from the printer control
panel before all users are locked out.
Notes:
• “Login failures” specifies the number of failed login attempts before users are
locked out. Settings range from 1–10. 3 attempts is the factory default setting.
• “Failure time frame” specifies the time frame during which failed login
attempts can be made before users are locked out. Settings range from 1–60
minutes. 5 minutes is the factory default setting.
• “Lockout time” specifies how long users are locked out after exceeding the
login failures limit. Settings range from 1–60 minutes. 5 minutes is the factory
default setting.
• Panel Login Timeout specifies how long the printer remains idle on the home
screen before automatically logging the user off. Settings range from 1–900
seconds. 3 seconds is the factory default setting.
• Remote Login Timeout specifies how long a remote interface remains idle
before automatically logging the user off. Settings range from 1–120 minutes.
10 minutes is the factory default setting.
Minimum PIN Length
1–16
Limit the digit length of the PIN.
Note: 4 is the factory default setting.
* These menus appear only in touch-screen printer models.
Confidential Print menu
Use To
Max Invalid PIN
Off
2–10
Limit the number of times an invalid PIN can be entered.
Notes:
• This menu appears only when a formatted, non-defective printer hard disk is installed.
• Once the limit is reached, the print jobs for that user name and PIN are deleted.
Confidential Job Expiration
Off
1 hour
4 hours
24 hours
1 week
Limit the amount of time a confidential print job stays in the printer before it is deleted.
Notes:
• If the “Confidential Job Expiration” setting is changed while confidential print jobs
reside in the printer RAM or printer hard disk, then the expiration time for those print
jobs does not change to the new default value.
• If the printer is turned off, then all confidential jobs held in the printer RAM are
deleted.
Note: Off is the factory default setting.
Understanding the printer menus 141
Use To
Repeat Job Expiration
Off
1 hour
4 hours
24 hours
1 week
Set a time limit on how long the printer stores print jobs.
Verify Job Expiration
Off
1 hour
4 hours
24 hours
1 week
Set a time limit on how long the printer stores print jobs needing verification.
Reserve Job Expiration
Off
1 hour
4 hours
24 hours
1 week
Set a time limit on how long the printer stores print jobs for printing at a later time.
Note: Off is the factory default setting.
Security Audit Log menu
Use To
Export Log Let an authorized user export the audit log.
Notes:
• To export the audit log from the printer control panel, connect a flash drive to
the printer.
• You can also download the audit log from the Embedded Web Server, and
then save it on your computer.
Delete Log
Delete now
Do not delete
Specify whether or not audit logs are deleted.
Note: Delete now is the factory default setting.
Understanding the printer menus 142
Use To
Configure Log
Enable Audit
Yes
No
Enable Remote Syslog
No
Yes
Remote Syslog Facility
0–23
Severity of events to log
0–7
Specify how and whether or not audit logs are created.
Notes:
• Enable Audit determines if events are recorded in the secure audit log and
remote syslog. No is the factory default setting.
• Enable Remote Syslog determines if logs are sent to a remote server. No is the
factory default setting.
• Remote Syslog Facility determines the value used to send logs to the remote
syslog server. 4 is the factory default setting.
• If the security audit log is activated, then the severity value of each event is
recorded. 4 is the factory default setting.
Disk Wiping menu
Disk Wiping erases only print job data on the printer hard disk that are not currently in use by the file system. All
permanent data on the printer hard disk are preserved, such as downloaded fonts, macros, and held jobs.
Note: This menu appears only when a formatted, non-defective printer hard disk is installed.
Use To
Wiping Mode
Auto
Specify the mode for disk wiping.
Automatic Method
Single pass
Multiple pass
Mark all disk space used by a previous print job. This method does not permit the file
system to reuse this space until it has been cleared.
Notes:
• “Single pass” is the factory default setting.
• Only automatic wiping enables users to activate disk wiping without having to
turn the printer off for an extended amount of time.
• Highly confidential information should be wiped using only the Multiple pass
method.
Set Date and Time menu
Use To
Current Date and Time Show the current date and time settings for the printer.
Manually Set Date and Time
[input date/time]
Enter the date and time.
Notes:
• For touch‑screen printer models, date and time are set in YYYY-MM-DD
HH:MM format.
• Manually setting the date and time sets Enable NTP to No.
• For non‑touch‑screen printer models, the wizard lets you set the date and
time in YYYY‑MM‑DD‑HH:MM format.
Understanding the printer menus 143
Use To
Time Zone
[list of time zones]
Select the time zone.
Note: GMT is the factory default setting for non‑touch‑screen printer models.
Automatically observe DST
On
Off
Set the printer to use the applicable daylight saving time (DST) start and end times
associated with the printer Time Zone setting.
Note: On is the factory default setting.
Enable NTP
On
Off
Enable Network Time Protocol, which synchronizes the clocks of devices on a
network.
Notes:
• On is the factory default setting.
• The setting is turned off if you manually set the date and time.
Understanding the printer menus 144
Settings menu
General Settings
General Settings menu
Use To
Display Language
English
Francais
Deutsch
Italiano
Espanol
Dansk
Norsk
Nederlands
Svenska
Portuguese
Suomi
Russian
Polski
Greek
Magyar
Turkce
Cesky
Simplified Chinese
Traditional Chinese
Korean
Japanese
Set the language of the text appearing on the printer display.
Note: Not all languages are available for all printers, and you may
need to install special hardware for those languages to appear.
Show Supply Estimates
Show estimates
Do not show estimates
Display the estimates of the supplies on the printer control panel,
Embedded Web Server, menu settings, and the device statistics
reports.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Understanding the printer menus 145
Use To
Eco-Mode
Off
Energy
Energy/Paper
Paper
Minimize the use of energy, paper, or specialty media.
Notes:
• For touch‑screen printer models, touch Eco‑Mode, and then
select from the options.
• Off is the factory default setting. Off resets the printer to its
factory default settings.
• Energy minimizes the power used by the printer.
• Energy/Paper minimizes the use of power and of paper and
specialty media.
• Paper minimizes the amount of paper and specialty media
needed for a print job.
Quiet Mode
Off
On
Reduce the amount of noise produced by the printer.
Notes:
• For touch‑screen printer models, touch Quiet Mode, and
then select from the options.
• Off is the factory default setting. This setting supports the
performance specifications for your printer.
• On configures the printer to produce as little noise as
possible. This setting is best suited for printing text and line
art.
• For optimal printing of color‑rich documents, set Quiet Mode
to Off.
• Selecting Photo from the printer driver may disable Quiet
Mode and provide better print quality and full speed
printing.
Run Initial setup
Yes
No
Instruct the printer to run the setup wizard.
Notes:
• Yes is the factory default setting.
• After completing the setup wizard by selecting Done at the
Country select screen, the default becomes No.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Understanding the printer menus 146
Use To
Keyboard
1
Keyboard Type
English
Francais
Francais Canadien
Deutsch
Italiano
Espanol
Greek
Dansk
Norsk
Nederlands
Svenska
Suomi
Portuguese
Russian
Polski
Swiss German
Swiss French
Korean
Magyar
Turkish
Czech
Simplified Chinese
Traditional Chinese
Japanese
Custom Key [x]
Specify a language and custom key information for the printer
control panel keyboard. The additional tabs enable access to accent
marks and symbols from the printer control panel keyboard.
Paper Sizes
US
Metric
Specify the unit of measurement for paper sizes.
Notes:
• US is the factory default setting.
• The initial setting is determined by your country or region
selection in the initial setup wizard.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Understanding the printer menus 147
Use To
Displayed Information
1
Left side
Right side
Custom Text [x]
Specify what is displayed on the upper left and right corners of the
home screen.
For the Left side and Right side options, select from the following
options:
None
IP Address
Hostname
Contact Name
Location
Date/Time
mDNS/DDNS Service Name
Zero Configuration Name
Custom Text [x]
Model Name
Notes:
• IP Address is the factory default setting for Left side.
• Date/Time is the factory default setting for Right side.
Displayed Information (continued)
1
Black Toner
Customize the displayed information for Black Toner.
Select from the following options:
When to display
Do not display
Display
Message to Display
Default
Alternate
Default
[text entry]
Alternate
[text entry]
Notes:
• “Do not display” is the factory default setting for When to
display.
• “Default” is the factory default setting for Message to
Display.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Understanding the printer menus 148
Use To
Displayed Information (continued)
1
Paper Jam
Load Paper
Service Errors
Customize the displayed information for Waste Toner Bottle, Paper
Jam, Load Paper, and Service Errors.
Select from the following options:
Display
Yes
No
Message to Display
Default
Alternate
Default
[text entry]
Alternate
[text entry]
Notes:
• No is the factory default setting for Display.
• Default is the factory default setting for Message to Display.
Home screen customization
Change Language
Search Held Jobs
Held Jobs
USB Drive
Profiles and Solutions
Bookmarks
Jobs by user
Forms and Favorites
Eco-Settings
Showroom
Change Background
Change the icons and buttons that appear on the home screen.
For each icon or button, select from the following options:
Display
Do not display
Notes:
• “Display” is the factory default setting for Search Held Jobs,
Held Jobs, USB Drive, Forms and Favorites, Eco‑Settings,
Showroom, and Change Background.
• “Do not display” is the factory default setting for Change
Language, Profiles and Solutions, Bookmarks, and Jobs by
user.
• “Bookmarks” appears inside Held Jobs only if Show
Bookmarks is set to Yes and an active network cable is
attached.
Date Format
1
MM‑DD‑YYYY
DD‑MM‑YYYY
YYYY‑MM‑DD
Format the printer date.
Note: MM-DD-YYYY is the US factory default setting.
Time Format
1
12 hour A.M./P.M.
24 hour clock
Format the printer time.
Screen Brightness
1
20–100
Specify the brightness of the printer display.
Note: 100 is the factory default setting.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Understanding the printer menus 149
Use To
Audio Feedback
1
Button Feedback
On
Off
Volume
1–10
Specify whether icons and buttons have audio feedback.
Notes:
• On is the factory default setting for Button Feedback.
• 5 is the factory default setting for Volume.
Show Bookmarks
1
Yes
No
Specify whether bookmarks are displayed from the Held Jobs area.
Note: Yes is the factory default setting. When Yes is selected,
bookmarks appear in the Held Jobs area.
Web Page Refresh Rate
1
30–300
Specify the number of seconds between Embedded Web Server
refreshes.
Note: 120 is the factory default setting.
Contact Name
1
Specify a contact name for the printer.
Note: The contact name will be stored on the Embedded Web
Server.
Location
1
Specify the location of the printer.
Note: The location will be stored on the Embedded Web Server.
Timeouts
Standby Mode
1
Disabled
1–240
Specify the number of minutes of inactivity before the printer
enters a lower power state.
Note: 15 is the factory default setting.
Timeouts
Sleep Mode
Disabled
1–120 min
Set the amount of time the printer waits after a job is printed before
it goes into a reduced power state.
Notes:
• “30 min” is the factory default setting.
• “Disabled” appears only when Energy Conserve is set to Off.
• Lower settings conserve more energy, but may require
longer warm‑up times.
• Select a high setting if the printer is in constant use. Under
most circumstances, this keeps the printer ready to print
with minimum warm‑up time.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Understanding the printer menus 150
Use To
Timeouts
Hibernate Timeout
Disabled
1 hour
2 hours
3 hours
6 hours
1 day
2 days
3 days
1 week
2 weeks
1 month
Set the amount of time the printer waits before it enters Hibernate
mode.
Notes:
• “Disabled” is the factory default setting in all countries
except European Union countries and Switzerland.
• “3 days” is the factory default setting for all European Union
countries and Switzerland.
Timeouts
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate
Set the printer to Hibernate mode even if there is an active Ethernet
connection.
Note: “Do Not Hibernate” is the factory default setting.
Timeouts
Screen Timeout
15–300 sec
Set the amount of time in seconds the printer waits before
returning the display to the ready state.
Note: “30 sec” is the factory default setting.
Timeouts
Prolong Screen Timeout
On
Off
Display a message that lets you reset the screen timeout timer
instead of returning to the home screen.
Note: Off is the factory default setting.
Timeouts
Print Timeout
Disabled
1–255 sec
Set the amount of time in seconds the printer waits to receive an
end‑of‑job message before canceling the remainder of the print
job.
Notes:
• “90 sec” is the factory default setting.
• When the timer expires, any partially printed page still in the
printer is printed.
• Print Timeout is available only when using PCL emulation.
This setting has no effect on PostScript emulation print jobs.
Timeouts
Wait Timeout
Disabled
15–65535 sec
Set the amount of time in seconds the printer waits for additional
data before canceling a print job.
Notes:
• “40 sec” is the factory default setting.
• This setting has no effect on PCL emulation print jobs.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Understanding the printer menus 151
Use To
Print Recovery
Auto Continue
Disabled
5–255 sec
Let the printer automatically continue printing from certain offline
situations when these are not resolved within the specified time
period.
Note: Disabled is the factory default setting.
Print Recovery
Jam Recovery
On
Off
Auto
Specify whether the printer reprints jammed pages.
Notes:
• Auto is the factory default setting. The printer reprints
jammed pages unless the memory required to hold the
pages is needed for other printer tasks.
• On sets the printer to always reprint jammed pages.
• Off sets the printer to never reprint jammed pages.
Print Recovery
Jam Assist
On
Off
Notes:
• On is the factory default setting. On sets the printer to
automatically dump or partially printed pages to the
standard bin after a jammed page has been cleared.
• Off requires the user to remove all pages from all possible
jam locations.
Print Recovery
Page Protect
Off
On
Let the printer successfully print a page that may not have printed
otherwise.
Notes:
• Off is the factory default setting. Off prints a partial page
when there is not enough memory to print the whole page.
• On sets the printer to process the whole page so that the
entire page prints.
Hibernate Timeout on Connection
Hibernate
Do Not Hibernate
Set the printer to hibernate mode even there is an active Ethernet
connection.
Note: Do Not Hibernate is the factory default setting.
Press Sleep Button
Do nothing
Sleep
Hibernate
Determine how the printer, while in idle state, reacts to a short
press of the Sleep button.
Note: Sleep is the factory default setting.
Press and Hold Sleep Button
Do nothing
Sleep
Hibernate
Determine how the printer, while in idle state, reacts to a long press
of the Sleep button.
Note: “Do nothing” is the factory default setting.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Understanding the printer menus 152
Use To
GUI Log Level
1
Everything (0)
Keys (1)
Debug (2)
Warnings (3)
Errors (4)
Critical (5)
System Info (6)
Note: This setting only appears in debug builds.
Factory Defaults
Do Not Restore
Restore Now
Return the printer settings to the factory default settings.
Notes:
• Do Not Restore is the factory default setting. Do Not Restore
keeps the user‑defined settings.
• All downloads stored in the RAM are deleted. Downloads
stored in the flash memory or in the printer hard disk are not
affected.
Custom Home Message
2
Off
IP Address
Hostname
Contact Name
Location
Zero Configuration Name
Custom Text [x]
Select a custom home message that appears as an alternating
display of the printer status.
Note: Off is the factory default setting.
Export Configuration Package
1
Export
Export files from the flash drive.
1
This menu item appears only in touch‑screen printer models.
2
This menu item appears only in non‑touch‑screen printer models.
Flash Drive
Flash Drive menu
Note: This menu appears only in touch‑screen printer models.
Use To
Copies
1–999
Specify a default number of copies for each print job.
Note: 1 is the factory default setting.
Paper Source
Tray [x]
MP Feeder
Manual Paper
Manual Envelope
Set a default paper source for all print jobs.
Note: Tray 1 (standard tray) is the factory default setting.
Understanding the printer menus 153
Use To
Collate
Off (1,1,1,2,2,2)
On (1,2,1,2,1,2)
Stack the pages of a print job in sequence when printing multiple copies.
Note: On is the factory default setting.
Sides (Duplex)
1 sided
2 sided
Specify whether prints are on one side or on both sides of the paper.
Note: 1 sided is the factory default setting.
Duplex Binding
Long Edge
Short Edge
Define binding for duplexed pages in relation to paper orientation.
Notes:
• Long Edge is the factory default setting. Long Edge assumes binding along the
long edge of the page (left edge for portrait and top edge for landscape).
• Short Edge assumes binding along the short edge of the page (top edge for
portrait and left edge for landscape).
Paper Saver
Off
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up
Specify that multiple‑page images be printed on one side of a paper.
Notes:
• Off is the factory default setting.
• The number selected is the number of page images that will print per side.
Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple‑page images.
Notes:
• Horizontal is the factory default setting.
• Positioning depends on the number of page images and whether they are in
portrait or landscape orientation.
Paper Saver Orientation
Auto
Landscape
Portrait
Specify the orientation of a multiple‑page document.
Note: Auto is the factory default setting. The printer chooses between portrait and
landscape.
Paper Saver Border
None
Solid
Print a border on each page image.
Note: None is the factory default setting.
Understanding the printer menus 154
Use To
Separator Sheets
Off
Between Copies
Between Jobs
Between Pages
Specify whether blank separator sheets are inserted.
Notes:
• Off is the factory default setting. No separator sheets are included in the print
job.
• Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to On. If Collate is set to Off, then a blank page is inserted
between each set of printed pages, such as after all page 1's and after all page
2's.
• Between Jobs inserts a blank sheet between print jobs.
• Between Pages inserts a blank sheet between each page of the print job. This
setting is useful when printing transparencies or inserting blank pages in a
document for notes.
Separator Sheet Source
Tray [x]
Manual Feeder
Specify the paper source for separator sheets.
Notes:
• Tray 1 (standard tray) is the factory default setting.
• From the Paper menu, Configure MP must be set to Cassette in order for
Manual Feeder to appear as a menu setting.
Blank Pages
Do Not Print
Print
Specify whether blank pages are inserted in a print job.
Note: Do Not Print is the factory default setting.
Print Settings
Setup menu
Use To
Printer Language
PCL Emulation
PS Emulation
Set the default printer language.
Notes:
• PCL Emulation is the factory default setting.
• PostScript emulation uses a PostScript interpreter for
processing print jobs.
• PCL Emulation uses a PCL interpreter for processing print
jobs.
• Setting a printer language default does not prevent a
software program from sending print jobs that use another
printer language.
Understanding the printer menus 155
Use To
Print Area
Normal
Whole Page
Set the logical and physical printable area.
Notes:
• Normal is the factory default setting. When attempting to
print data in the non‑printable area defined by the Normal
setting, the printer clips the image at the boundary.
• Whole Page allows the image to be moved into the
non‑printable area defined by the Normal setting. This
setting affects only pages printed using a PCL 5e interpreter
and has no effect on pages printed using the PCL XL or
PostScript interpreter.
Download Target
RAM
Flash
Set the storage location for downloads.
Notes:
• RAM is the factory default setting. Storing downloads in the
RAM is temporary.
• Storing downloads in a flash memory or on a printer hard
disk places them in permanent storage. Downloads remain in
the flash memory or printer hard disk even when the printer
is turned off.
• This menu item appears only when a flash or disk option is
installed.
Resource Save
On
Off
Specify how the printer handles temporary downloads, such as
fonts and macros stored in the RAM, when the printer receives a
print job that requires more memory than is available.
Notes:
• Off is the factory default setting. Off sets the printer to retain
downloads only until memory is needed. Downloads are
deleted in order to process print jobs.
• On sets the printer to retain downloads during language
changes and printer resets. If the printer runs out of
memory, then Memory Full 38 appears on the printer
display, but downloads are not deleted.
Print All Order
Alphabetical
Oldest First
Newest First
Specify the order in which held and confidential jobs are printed
when Print All Order is selected.
Note: Alphabetical is the factory default setting.
Understanding the printer menus 156
Finishing menu
Use To
Sides (Duplex)
1 sided
2 sided
Specify whether two‑sided (duplex) printing is set as the default for all print jobs.
Notes:
• “1 sided” is the factory default setting.
• You can set two‑sided printing from the software program.
For Windows users:
1 Click File > Print.
2 Click Properties, Preferences, Options, or Setup.
For Macintosh users:
1 Choose File > Print.
2 Adjust the settings from the print dialog and pop‑up menus.
Duplex Binding
Long Edge
Short Edge
Define the way two‑sided pages are bound and printed.
Notes:
• Long Edge is the factory default setting. Long Edge binds pages along their long
edge (left edge for portrait and top edge for landscape).
• Short Edge binds pages along their short edge (top edge for portrait and left
edge for landscape).
Copies
1–999
Specify the default number of copies for each print job.
Note: 1 is the factory default setting.
Blank Pages
Do Not Print
Print
Specify whether to insert blank pages in a print job.
Note: Do Not Print is the factory default setting.
Collate
(1,1,1) (2,2,2)
(1,2,3) (1,2,3)
Stack the pages of a print job in sequence when printing multiple copies.
Note: “(1,2,3) (1,2,3)” is the factory default setting.
Separator Sheets
Off
Between Copies
Between Jobs
Between Pages
Specify whether to insert blank separator sheets.
Notes:
• Off is the factory default setting.
• Between Copies inserts a blank sheet between each copy of a print job if
Collate is set to (1,1,1) (2,2,2). If Collate is set to (1,2,3) (1,2,3), then a blank
page is inserted between each set of printed pages, such as after all page 2's
and after all page 3's.
• Between Jobs inserts a blank sheet between print jobs.
• Between Pages inserts a blank sheet between each page of a print job. This
setting is useful when printing transparencies or when inserting blank pages in
a document.
Separator Source
Tray [x]
Multi‑Purpose Feeder
Specify the paper source for separator sheets.
Note: Tray 1 (standard tray) is the factory default setting.
Understanding the printer menus 157
Use To
Paper Saver
Off
2‑Up
3‑Up
4‑Up
6‑Up
9‑Up
12‑Up
16‑Up
Print multiple‑page images on one side of a paper.
Notes:
• Off is the factory default setting.
• The number selected is the number of page images that will print per side.
Paper Saver Ordering
Horizontal
Reverse Horizontal
Reverse Vertical
Vertical
Specify the positioning of multiple‑page images when using Paper Saver.
Notes:
• Horizontal is the factory default setting.
• Positioning depends on the number of page images and whether they are in
portrait or landscape orientation.
Paper Saver Orientation
Auto
Landscape
Portrait
Specify the orientation of a multiple‑page document.
Note: Auto is the factory default setting. The printer chooses between portrait and
landscape.
Paper Saver Border
None
Solid
Print a border when using Paper Saver.
Note: None is the factory default setting.
Quality menu
Use To
Print Resolution
300 dpi
600 dpi
1200 dpi
1200 Image Q
2400 Image Q
Specify the printed output resolution in dots per inch.
Note: 600 dpi is the factory default setting.
Pixel Boost
Off
Fonts
Horizontally
Vertically
Both directions
Isolated
Enable more pixels to print in clusters for clarity, in order to enhance images horizontally
or vertically, or to enhance fonts.
Note: Off is the factory default setting.
Toner Darkness
1–10
Lighten or darken the printed output.
Notes:
• 8 is the factory default setting.
• Selecting a smaller number can help conserve toner.
Understanding the printer menus 158
Use To
Enhance Fine Lines
On
Off
Enable a print mode preferable for files such as architectural drawings, maps, electrical
circuit diagrams, and flow charts.
Notes:
• Off is the factory default setting.
• You can set this option from the printer software. For Windows users, click File >
Print, and then click Properties, Preferences, Options, or Setup. For Macintosh
users, choose File > Print, and then adjust the settings from the Print dialog and
pop‑up menus.
• To set this option using the Embedded Web Server, type the network printer IP
address in the Web browser address field.
Gray Correction
Auto
Off
Automatically adjust the contrast enhancement applied to images.
Note: Auto is the factory default setting.
Brightness
‑6 to 6
Adjust the printed output either by lightening or darkening it. You can conserve toner
by lightening the output.
Note: 0 is the factory default setting.
Contrast
0–5
Adjust the contrast of printed objects.
Note: 0 is the factory default setting.
Job Accounting menu
Note: This menu item appears only when a formatted, non-defective printer hard disk is installed. Make sure the
printer hard disk is not read/write‑ or write‑protected.
Use To
Job Accounting Log
Off
On
Determine and set if the printer creates a log of the print jobs it receives.
Note: Off is the factory default setting.
Job Accounting Utilities Print and delete log files or export them to a flash drive.
Accounting Log Frequency
Weekly
Monthly
Determine and set how often a log file is created.
Note: Monthly is the factory default setting.
Log Action at End of Frequency
None
E‑mail Current Log
E‑mail & Delete Current Log
Post Current Log
Post & Delete Current Log
Determine and set how the printer responds when the frequency threshold expires.
Note: None is the factory default setting.
Disk Near Full Level
Off
1–99
Specify the maximum size of the log file before the printer executes the Disk Near
Full Action.
Note: 5 is the factory default setting.
Understanding the printer menus 159
Use To
Disk Near Full Action
None
E‑mail Current Log
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post Current Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current
Determine and set how the printer responds when the printer hard disk is nearly full.
Notes:
• None is the factory default setting.
• The value defined in Disk Near Full Level determines when this action is
triggered.
Disk Full Action
None
E‑mail & Delete Current Log
E‑mail & Delete Oldest Log
Post & Delete Current Log
Post & Delete Oldest Log
Delete Current Log
Delete Oldest Log
Delete All Logs
Delete All But Current
Determine and set how the printer responds when disk usage reaches the maximum
limit (100MB).
Note: None is the factory default setting.
URL to Post Logs Determine and set where the printer posts job accounting logs.
E‑mail Address to Send Logs Specify the e‑mail address to which the device sends job accounting logs.
Log File Prefix Specify the prefix you want for the log file name.
Note: The current host name defined in the TCP/IP menu is used as the default log
file prefix.
Utilities menu
Use To
Remove Held Jobs
Confidential
Held
Not Restored
All
Delete confidential and held jobs from the printer hard disk.
Notes:
• Selecting a setting affects only print jobs that are resident in the printer.
Bookmarks, print jobs on flash drives, and other types of held jobs are not
affected.
• Not Restored removes all Print and Hold jobs that are not restored from the
printer hard disk or memory.
Understanding the printer menus 160
Use To
Format Flash
Yes
No
Format the flash memory.
Warning—Potential Damage: Do not turn off the printer while the flash memory is
being formatted.
Notes:
• Yes deletes all data stored in flash memory.
• No cancels the format request.
• Flash memory refers to the memory added by installing a flash memory card in
the printer.
• The flash memory option card must not be read/write‑ or write‑protected.
• This menu item appears only when a non‑defective flash memory card is
installed.
Delete Downloads on Disk
Delete Now
Do Not Delete
Delete downloads from the printer hard disk, including all held jobs, buffered jobs,
and parked jobs.
Notes:
• Delete Now sets the printer to delete the downloads and allows the display to
return to the originating screen after the deletion.
• Do Not Delete sets the printer display to return to the main Utilities menu for
touch‑screen printer models. When selected in non‑touch‑screen printer
models, Do Not Delete sets the printer to return to the originating screen after
the deletion.
Activate Hex Trace Assist in isolating the source of a print job problem.
Notes:
• When activated, all data sent to the printer is printed in hexadecimal and
character representation, and control codes are not executed.
• To exit or deactivate Hex Trace, turn off or reset the printer.
Coverage Estimator
Off
On
Provide an estimate of the percentage coverage of toner on a page. The estimate is
printed on a separate page at the end of each print job.
Note: Off is the factory default setting.
XPS menu
Use To
Print Error Pages
Off
On
Print a page containing information on errors, including XML markup errors.
Note: Off is the factory default setting.
PDF menu
Use To
Scale to Fit
Yes
No
Scale page content to fit the selected paper size.
Note: No is the factory default setting.
Understanding the printer menus 161
Use To
Annotations
Do Not Print
Print
Print annotations in a PDF.
Note: Do Not Print is the factory default setting.
PostScript menu
Use To
Print PS Error
On
Off
Print a page containing the PostScript error.
Note: Off is the factory default setting.
Lock PS Startup Mode
On
Off
Disable the SysStart file.
Note: Off is the factory default setting.
Font Priority
Resident
Flash/Disk
Establish the font search order.
Notes:
• Resident is the factory default setting.
• This menu item is available only when a formatted flash memory option
card or printer hard disk is installed and operating properly.
• Make sure the flash memory option or printer hard disk is not
read/write‑, write‑, or password‑protected.
• Job Buffer Size must not be set to 100%.
PCL Emul menu
Use To
Font Source
Resident
Download
Flash
All
Specify the set of fonts used by the Font Name menu.
Notes:
• “Resident” is the factory default setting. “Resident” shows the factory
default set of fonts downloaded in the RAM.
• “Download” shows all the fonts downloaded in the RAM.
• “Flash” shows all fonts resident in that option. The optional flash memory
card must be properly formatted and cannot be read/write‑, write‑, or
password‑protected.
• “All” shows all fonts available to any option.
Font Name
Courier 10
Identify a specific font and the option where it is stored.
Note: Courier 10 is the factory default setting. Courier 10 shows the font
name, font ID, and the storage location in the printer. The font source
abbreviation is R for Resident, F for Flash, and D for Download.
Understanding the printer menus 162
Use To
Symbol Set
10U PC‑8
12U PC‑850
Specify the symbol set for each font name.
Notes:
• 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international
factory default setting.
• A symbol set is a set of alphabetic and numeric characters, punctuation,
and special symbols. Symbol sets support the different languages or
specific program, such as math symbols for scientific text. Only the
supported symbol sets are shown.
PCL Emulation Settings
Point Size
1.00–1008.00
Change the point size for scalable typographic fonts.
Notes:
• 12 is the factory default setting.
• Point size refers to the height of the characters in the font. One point
equals approximately 0.014 inch.
• Point sizes can be increased or decreased in 0.25‑point increments.
PCL Emulation Settings
Pitch
0.08–100
Specify the font pitch for scalable monospaced fonts.
Notes:
• 10 is the factory default setting.
• Pitch refers to the number of fixed‑space characters per inch (cpi).
• Pitch can be increased or decreased in 0.01‑cpi increments.
• For nonscalable monospaced fonts, the pitch appears on the display but it
cannot be changed.
PCL Emulation Settings
Orientation
Portrait
Landscape
Specify the orientation of text and graphics on the page.
Notes:
• Portrait is the factory default setting. Portrait prints text and graphics
parallel to the short edge of the page.
• Landscape prints text and graphics parallel to the long edge of the page.
PCL Emulation Settings
Lines per Page
1–255
Specify the number of lines that print on each page.
Notes:
• 60 is the US factory default setting. 64 is the international default setting.
• The printer sets the amount of space between each line based on the
Lines per Page, Paper Size, and Orientation settings. Select the Paper Size
and Orientation you want before setting Lines per Page.
PCL Emulation Settings
A4 Width
198 mm
203 mm
Set the printer to print on A4‑size paper.
Notes:
• 198 mm is the factory default setting.
• The 203‑mm setting sets the width of the page to allow printing of eighty
10‑pitch characters.
Understanding the printer menus 163
Use To
PCL Emulation Settings
Auto CR after LF
On
Off
Specify whether the printer automatically performs a carriage return (CR) after
a line feed (LF) control command.
Note: Off is the factory default setting.
PCL Emulation Settings
Auto LF after CR
On
Off
Specify whether the printer automatically performs a line feed (LF) after a
carriage return (CR) control command.
Note: Off is the factory default setting.
Tray Renumber
Assign MP Feeder
Off
None
0–199
Assign Tray [x]
Off
None
0–199
Assign Manual Paper
Off
None
0–199
Assign Manual Env
Off
None
0–199
Configure the printer to work with printer software or programs that use
different source assignments for trays and feeders.
Notes:
• Off is the factory default setting.
• None cannot be selected. It is only displayed when it is selected by the
PCL 5 interpreter. It also ignores the Select Paper Feed command.
• 0–199 allows a custom setting to be assigned.
Tray Renumber
View Factory Defaults
MPF Default = 8
T1 Default = 1
T1 Default = 4
T1 Default = 5
T1 Default = 20
T1 Default = 21
Env Default = 6
MPaper Default = 2
MEnv Default = 3
Display the factory default setting assigned to each tray or feeder.
Tray Renumber
Restore Defaults
Yes
No
Restore all tray and feeder assignments to their factory default settings.
Understanding the printer menus 164
HTML menu
Use To
Font Name
Albertus MT
Antique Olive
Apple Chancery
Arial MT
Avant Garde
Bodoni
Bookman
Chicago
Clarendon
Cooper Black
Copperplate
Coronet
Courier
Eurostile
Garamond
Geneva
Gill Sans
Goudy
Helvetica
Hoefler Text
Intl CG Times
Intl Courier
Intl Univers
Joanna MT
Letter Gothic
Lubalin Graph
Marigold
MonaLisa Recut
Monaco
New CenturySbk
New York
Optima
Oxford
Palatino
StempelGaramond
Taffy
Times
TimesNewRoman
Univers
Zapf Chancery
NewSansMTCS
NewSansMTCT
New SansMTJA
NewSansMTKO
Set the default font for HTML documents.
Note: The Times font is used in HTML documents that do not
specify a font.
Use To
Font Size
1–255 pt
Set the default font size for HTML documents.
Notes:
• 12 pt is the factory default setting.
• Font size can be increased in 1‑point increments.
Scale
1–400%
Scale the default font for HTML documents.
Notes:
• 100% is the factory default setting.
• Scaling can be increased in 1% increments.
Orientation
Portrait
Landscape
Set the page orientation for HTML documents.
Note: Portrait is the factory default setting.
Understanding the printer menus 165
Use To
Margin Size
8–255 mm
Set the page margin for HTML documents.
Notes:
• 19 mm is the factory default setting.
• Margin size can be increased in 1‑mm increments.
Backgrounds
Do Not Print
Print
Specify whether to print backgrounds on HTML documents.
Note: Print is the factory default setting.
Image menu
Use To
Auto Fit
On
Off
Select the optimal paper size, scaling, and orientation.
Note: On is the factory default setting. It overrides scaling and orientation settings
for some images.
Invert
On
Off
Invert bitonal monochrome images.
Notes:
• Off is the factory default setting.
• This setting does not apply to GIF or JPEG images.
Scaling
Anchor Top Left
Best Fit
Anchor Center
Fit Height/Width
Fit Height
Fit Width
Scale the image to fit the selected paper size.
Notes:
• Best Fit is the factory default setting.
• When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Orientation
Portrait
Landscape
Reverse Portrait
Reverse Landscape
Set the image orientation.
Note: Portrait is the factory default setting.
Help menu
The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information about
using the printer and performing printing tasks.
English, French, German, and Spanish translations are stored in the printer.
Use To
Print All Guides Print all the guides.
Print Quality Print information about solving print quality issues.
Understanding the printer menus 166
Use To
Printing Guide Print information about loading paper and other specialty media.
Media Guide Print a list of the paper sizes supported in trays and feeders.
Print Defects Guide Print information about resolving print defects.
Menu Map Print a list of the printer control panel menus and settings.
Information Guide Print a guide in locating additional information.
Connection Guide Print information about connecting the printer locally (USB) or to a network.
Moving Guide Print instructions for safely moving the printer.
Understanding the printer menus 167
Saving money and the environment
Saving paper and toner
Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly
reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both
sides of the paper and printing multiple pages on one side of a single sheet of paper.
For information on how you can quickly save paper and energy using one printer setting, see "Using Eco-Mode".
Using recycled paper
Use of recycled office paper produced specifically for use in laser/LED printers is supported. For more information on
recycled papers that work well with your printer, see “Using recycled paper and other office papers” on page 115.
Conserving supplies
Use both sides of the paper
If your printer model supports duplex printing, then you can control whether print appears on one or two sides of the
paper by selecting 2‑sided printing from the Print dialog.
Place multiple pages on one sheet of paper
You can print up to 16 consecutive pages of a multiple‑page document onto one side of a single sheet of paper by
selecting a setting from the Multipage printing (N‑Up) section of the Print dialog screen.
Check your first draft for accuracy
Before printing or making multiple copies of a document:
• Use the preview feature, which you can select from the Print dialog to see how the document will look like before
you print it.
• Print one copy of the document to check its content and format for accuracy.
Avoid paper jams
Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 176.
Recycling
Recycling packaging, hardware, and other printing supplies
Packaging, hardware, and supplies may be recycled through your local recycling center. Contact your local recycling
center to determine the items they accept.
Saving money and the environment 168
Maintaining the printer
Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies,
may cause damage to your printer.
Cleaning the printer
Note: You may need to perform this task after every few months.
Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer
warranty.
1 Make sure that the printer is turned off and unplugged from the electrical outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before
proceeding.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Dampen a clean, lint-free cloth with water, and use it to wipe the outside of the printer.
Warning—Potential Damage: Do not use household cleaners or detergents to prevent damage to the exterior
of the printer.
5 Make sure all areas of the printer are dry before sending a new print job.
Ordering parts and supplies
To order supplies, contact the place where you purchased the printer.
Ordering toner cartridges
To order toner cartridges, contact the place where you purchased the printer.
Ordering an imaging unit
To order an imaging unit, contact the place where you purchased the printer.
Ordering a maintenance kit
To order a maintenance kit, contact the place where you purchased the printer.
Maintaining the printer 169
Estimated number of remaining pages
The estimated number of remaining pages is based on the recent printing history of the printer. Its accuracy may
vary significantly and is dependent on many factors, such as actual document content, print quality settings, and
other printer settings.
The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is
different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing
supplies based on the estimate. Until an adequate print history is obtained on the printer, initial estimates assume
future supplies consumption based on the International Organization for Standardization* test methods and page
content.
* Average continuous black declared cartridge yield in accordance with ISO/IEC 19752.
Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you
are ready to use them.
Do not expose supplies to:
• Direct sunlight
• Temperatures above 35°C (95°F)
• High humidity above 80%
• Salty air
• Corrosive gases
• Heavy dust
Replacing supplies
Replacing the toner cartridge
1 Press the button on the right side of the printer, and then open the front door.
Maintaining the printer 170
2 Pull the toner cartridge out using the handle.
3 Unpack the toner cartridge, and then remove all packing materials.
4 Shake the new cartridge to redistribute the toner.
5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails
inside the printer.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
6 Close the front door.
Maintaining the printer 171
Replacing the imaging unit
1 Press the button on the right side of the printer, and then open the front door.
2 Pull the toner cartridge out using the handle.
3 Lift the green handle, and then pull the imaging unit out of the printer.
Maintaining the printer 172
4 Unpack the new imaging unit, and then shake it.
5 Remove all packing materials from the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of
future print jobs.
6 Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows
on the side rails inside the printer.
Maintaining the printer 173
7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails
inside the printer.
8 Close the front door.
Moving the printer
Before moving the printer
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
• Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
• Disconnect all cords and cables from the printer before moving it.
• If an optional tray is installed, then remove it from the printer. To remove the optional tray, slide the latch on the
right side of the tray toward the front of the tray until it clicks into place.
• Use the handholds located on both sides of the printer to lift it.
• Make sure your fingers are not under the printer when you set it down.
• Before setting up the printer, make sure there is adequate clearance around it.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer
warranty.
Maintaining the printer 174
Moving the printer to another location
The printer and its hardware options can be safely moved to another location by following these precautions:
• Any cart used to move the printer must have a surface able to support the full footprint of the printer.
• Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware
options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
Shipping the printer
When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
Maintaining the printer 175
Clearing jams
By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jams
occur, then follow the steps outlined in this chapter.
Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser.
Avoiding jams
Load paper properly
• Make sure paper lies flat in the tray.
Correct loading of paper Incorrect loading of paper
• Do not remove a tray while the printer is printing.
• Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it.
• Do not load too much paper. Make sure the stack height is below the maximum paper fill indicator.
• Do not slide the paper into the tray. Load paper as shown in the illustration.
Clearing jams 176
• Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly
against the paper or envelopes.
• Push the tray firmly into the printer after loading paper.
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load wrinkled, creased, damp, bent, or curled paper.
• Flex, fan, and straighten paper before loading it.
• Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure the paper size and type are set correctly on the Embedded Web Server or the computer.
Note: Depending on your operating system, access the Paper menu using Local Printer Settings Utility or Printer
Settings.
• Store paper according to manufacturer recommendations.
Understanding jam messages and locations
When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer
display. Open the doors, covers, and trays indicated on the display to remove the jam.
Notes:
• When Jam Assist is set to On, the printer automatically flushes blank pages or pages with partial prints to the
standard bin after a jammed page has been cleared. Check your printed output stack for discarded pages.
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages. However, the Auto setting does not
guarantee that the page will print.
Clearing jams 177
Area Printer control panel message What to do
1 Standard bin [x]‑page jam, clear standard
bin. [20y.xx]
Remove the jammed paper.
2 Rear door [x]‑page jam, open rear
door. [20y.xx]
Open the rear door, and then remove the jammed paper.
3 Tray 1 [x]‑page jam, remove tray 1 to
clear duplex. [23y.xx]
Pull tray 1 completely out, then push the front duplex flap
down, and then remove the jammed paper.
Note: You may need to open the rear door to clear
some 23y.xx paper jams.
4 Tray [x] [x]‑page jam, remove tray
[x]. [24y.xx]
Pull the indicated tray out, and then remove the jammed
paper.
5 Multipurpose
feeder
[x]‑page jam, clear manual
feeder. [250.xx]
Remove all paper from the multipurpose feeder, and then
remove the jammed paper.
6 Front door [x]‑page jam, open front
door. [20y.xx]
Open the front door, then remove the toner cartridge,
imaging unit, and jammed paper.
[x]‑page jam, open front door. [20y.xx]
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
1 Press the button on the right side of the printer, and then open the front door.
Clearing jams 178
2 Pull out the toner cartridge using the handle.
3 Lift the green handle, and then pull out the imaging unit from the printer.
Warning—Potential Damage: Do not touch the shiny blue photoconductor drum under the imaging unit. Doing
so may affect the quality of future print jobs.
4 Place the imaging unit aside on a flat, smooth surface.
Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Extended exposure to light may cause print quality problems.
Clearing jams 179
5 Lift the green flap in front of the printer.
6 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
Clearing jams 180
7 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside
the printer, and then insert the imaging unit into the printer.
8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer,
and then insert the cartridge into the printer.
9 Close the front door.
10 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer
models, select Next >
> Clear the jam, press OK > .
Clearing jams 181
[x]‑page jam, open rear door. [20y.xx]
1 Open the front door.
2 Gently pull down the rear door.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
3 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
Clearing jams 182
4 Close the rear door.
5 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer
models, select Next >
> Clear the jam, press OK > .
[x]‑page jam, clear standard bin. [20y.xx]
1 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
2 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer
models, select Next >
> Clear the jam, press OK > .
Clearing jams 183
[x]‑page jam, remove tray 1 to clear duplex. [23y.xx]
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching it.
1 Pull the tray completely out of the printer.
2 Locate the blue lever, and then pull it down to release the jam.
3 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
Clearing jams 184
4 Insert the tray.
5 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer
models, select Next >
> Clear the jam, press OK > .
[x]‑page jam, open tray [x]. [24y.xx]
1 Pull the tray completely out of the printer.
Note: The message on the printer display indicates the tray where the jammed paper is located.
2 Firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
Clearing jams 185
3 Insert the tray.
4 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer
models, select Next >
> Clear the jam, press OK > .
[x]‑page jam, clear manual feeder. [25y.xx]
1 From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
2 Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten
the edges on a level surface.
Clearing jams 186
3 Reload paper into the multipurpose feeder.
Note: Make sure the paper guide lightly rests against the edge of the paper.
4 From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer
models, select Next >
> Clear the jam, press OK > .
Clearing jams 187
Troubleshooting
Understanding the printer messages
Cartridge, imaging unit mismatch [41.xy]
1 Check if both the toner cartridge and imaging unit are MICR (Magnetic Ink Character Recognition) or non-MICR
supplies.
Note: For a list of supported supplies, visit our Web site or contact the place where you purchased the printer.
2 Change the toner cartridge or imaging unit so that both are MICR or non‑MICR supplies.
Notes:
• Use a MICR toner cartridge and imaging unit for printing checks and other similar documents.
• Use a non-MICR toner cartridge and imaging unit for regular print jobs.
Cartridge low [88.xy]
You may need to order a toner cartridge. If necessary, select Continue on the printer control panel to clear the message
and continue printing. For non‑touch‑screen printer models, press
to confirm.
Cartridge nearly low [88.xy]
If necessary, select Continue on the printer control panel to clear the message and continue printing. For
non‑touch‑screen printer models, press
to confirm.
Cartridge very low, [x] estimated pages remain [88.xy]
You may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies” section of
the User’s Guide.
If necessary, select Continue on the printer control panel to clear the message and continue printing. For
non‑touch‑screen printer models, press
to confirm.
Change [paper source] to [custom type name] load [orientation]
Try one or more of the following
• Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the Paper
menu on the printer control panel, and then select Finished changing paper. For non‑touch‑screen printer models,
press
to confirm.
• Cancel the print job.
Troubleshooting 188
Change [paper source] to [custom string] load [paper orientation]
Try one or more of the following:
• Load the correct size and type of paper in the tray, then verify that the paper size and type settings are specified in
the Paper menu on the printer control panel, and then select Finished changing paper. For non‑touch‑screen printer
models, press
to confirm.
• Cancel the print job.
Change [paper source] to [paper size] load [orientation]
Try one or more of the following:
• Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the Paper
menu on the printer control panel, and then select Finished changing paper. For non‑touch‑screen printer models,
press
to confirm.
• Cancel the print job.
Change [paper source] to [paper type] [paper size] load [orientation]
Try one or more of the following:
• Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the Paper
menu on the printer control panel, and then select Finished changing paper. For non‑touch‑screen printer models,
press
to confirm.
• Cancel the print job.
Close front door
Close the front door of the printer.
Complex page, some data may not have printed [39]
Try one or more of the following:
• From the printer control panel, select Continue to ignore the message and continue printing. For non‑touch‑screen
printer models, press
to confirm.
• Cancel the current print job. For non‑touch‑screen printer models, press to confirm.
• Install additional printer memory.
Configuration change, some held jobs were not restored [57]
Held jobs are invalidated because of any of the following possible changes in the printer:
• The printer firmware has been updated.
• The tray for the print job is removed.
Troubleshooting 189
• The print job is sent from a flash drive that is no longer attached to the USB port.
• The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer
model.
From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press
to confirm.
Defective flash detected [51]
Try one or more of the following:
• Replace the defective flash memory card.
• From the printer control panel, select Continue to ignore the message and continue printing. For non‑touch‑screen
printer models, press
to confirm.
• Cancel the current print job.
Error reading USB drive. Remove USB.
An unsupported USB device is inserted. Remove the USB device, and then insert a supported one.
Error reading USB hub. Remove hub.
An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one.
Imaging unit low [84.xy]
You may need to order an imaging unit. If necessary, select Continue on the printer control panel to clear the message
and continue printing. For non‑touch‑screen printer models, press
to confirm.
Imaging unit nearly low [84.xy]
If necessary, select Continue on the printer control panel to clear the message and continue printing. For
non‑touch‑screen printer models, press
to confirm.
Imaging unit very low, [x] estimated pages remain [84.xy]
You may need to replace the imaging unit very soon. For more information, see the "Replacing supplies" section of the
User’s Guide.
If necessary, select Continue on the printer control panel to clear the message and continue printing. For
non‑touch‑screen printer models, press
to confirm.
Troubleshooting 190
Incorrect paper size, open [paper source] [34]
Try one or more of the following:
• Load the correct size of paper in the tray.
• From the printer control panel, select Continue to clear the message and print using a different tray. For
non‑touch‑screen printer models, press
to confirm.
• Check the tray length and width guides and make sure the paper is loaded properly in the tray.
• Make sure the correct paper size and type are specified in the Printing Preferences or in the Print dialog.
• Make sure the paper size and type are specified in the Paper menu on the printer control panel.
• Make sure that the paper size is correctly set. For example, if MP Feeder Size is set to Universal, then make sure
the paper is large enough for the data being printed.
• Cancel the print job.
Insert Tray [x]
Insert the indicated tray into the printer.
Insufficient memory to support Resource Save feature [35]
Install additional printer memory or select Continue on the printer control panel to disable Resource Save, clear the
message, and continue printing. For non‑touch‑screen printer models, press
to confirm.
Insufficient memory to collate job [37]
Try one or more of the following:
• From the printer control panel, select Continue to print the part of the job already stored and begin collating the
rest of the print job. For non‑touch‑screen printer models, press
to confirm.
• Cancel the current print job.
Insufficient memory for Flash Memory Defragment operation [37]
Try one or more of the following:
• From the printer control panel, select Continue to stop the defragmentation and continue printing. For
non‑touch‑screen printer models, press
to confirm.
• Delete fonts, macros, and other data from the printer memory.
• Install additional printer memory.
Insufficient memory, some Held Jobs were deleted [37]
The printer deleted some held jobs in order to process current jobs.
Select Continue to clear the message. For non-touch-screen printer models, press
to confirm.
Troubleshooting 191
Insufficient memory, some held jobs will not be restored [37]
Try one or more of the following:
• From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press
to confirm.
• Delete other held jobs to free up additional printer memory.
Load [paper source] with [custom string] [paper orientation]
Try one or more of the following:
• Load the tray or feeder with the correct size and type of paper.
• To use the tray that has the correct size or type of paper, select Finished loading paper on the printer control panel.
For non‑touch‑screen printer models, press
to confirm.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the
printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper
source.
• Cancel the current job.
Load [paper source] with [custom type name] [paper orientation]
Try one or more of the following:
• Load the tray or feeder with the correct size and type of paper.
• To use the tray that has the correct size or type of paper, select Finished loading paper on the printer control panel.
For non‑touch‑screen printer models, press
to confirm.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the
printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper
source.
• Cancel the current job.
Load [paper source] with [paper size] [paper orientation]
Try one or more of the following:
• Load the tray or feeder with the correct size of paper.
• To use the tray or feeder that has the correct size of paper, select Finished loading paper on the printer control
panel. For non‑touch‑screen printer models, press
to confirm.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the
printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper
source.
• Cancel the current job.
Troubleshooting 192
Load [paper source] with [paper type] [paper size] [paper orientation]
Try one or more of the following:
• Load the tray or feeder with the correct size and type of paper.
• To use the tray or feeder that has the correct size and type of paper, select Finished loading paper on the printer
control panel. For non‑touch‑screen printer models, press
to confirm.
Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray. If the
printer cannot find a tray that has the correct size and type of paper, then it prints from the default paper
source.
• Cancel the current job.
Load manual feeder with [custom type name] [paper orientation]
Try one or more of the following:
• Load the multipurpose feeder with the correct size and type of paper.
• Depending on your printer model, touch Continue or press to clear the message and continue printing.
Note: If no paper is loaded in the feeder when Continue or
is selected, then the printer manually overrides
the request, and then prints from an automatically selected tray.
• Cancel the current job.
Load manual feeder with [custom string] [paper orientation]
Try one or more of the following:
• Load the feeder with the correct size and type of paper.
• Depending on your printer model, touch Continue or press to clear the message and continue printing.
Note: If no paper is loaded in the feeder when Continue or
is selected, then the printer automatically
overrides the request, and then prints from an automatically selected tray.
• Cancel the current job.
Load manual feeder with [paper size] [paper orientation]
Try one or more of the following:
• Load the multipurpose feeder with the correct size of paper.
• Depending on your printer model, touch Continue or press to clear the message and continue printing.
Note: If no paper is loaded in the feeder when Continue or
is selected, then the printer manually overrides
the request, and then prints from an automatically selected tray.
• Cancel the current job.
Troubleshooting 193
Load manual feeder with [paper type] [paper size] [paper orientation]
Try one or more of the following:
• Load the multipurpose feeder with the correct size and type of paper.
• Depending on your printer model, touch Continue or press to clear the message and continue printing.
Note: If no paper is loaded in the feeder when Continue or
is selected, then the printer manually overrides
the request, and then prints from an automatically selected tray.
• Cancel the current job.
Maintenance kit low [80.xy]
You may need to order a maintenance kit. For more information, contact customer support or your service
representative. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer
models, press
to confirm.
Maintenance kit nearly low [80.xy]
For more information, contact customer support or your service representative. If necessary, select Continue to clear
the message and continue printing. For non‑touch‑screen printer models, press
to confirm.
Maintenance kit very low, [x] estimated pages remain [80.xy]
You may need to replace the maintenance kit very soon. For more information, contact customer support or your
service representative.
If necessary, select Continue on the printer control panel to clear the message and continue printing. For
non‑touch‑screen printer models, press
to confirm.
Memory full [38]
Try one or more of the following:
• From the printer control panel, select Cancel job to clear the message. For non‑touch‑screen printer models, press
to confirm.
• Install additional printer memory.
Network [x] software error [54]
Try one or more of the following:
• From the printer control panel, select Continue to continue printing. For non‑touch‑screen printer models, press
to confirm.
• Turn off the printer, wait for about 10 seconds, and then turn the printer back on.
• Update the network firmware in the printer or print server. For more information, contact customer support.
Troubleshooting 194
Non‑Printer Manufacturer [supply type], see User’s Guide [33.xy]
Note: The supply type can be a toner cartridge or the imaging unit.
The printer has detected an unrecognized supply or part installed in the printer.
Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer. Use of
third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
All life indicators are designed to function with supplies and parts from the printer manufacturer and may deliver
unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may
damage your printer or associated components.
Warning—Potential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by
the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your printer, press
and hold
and the # button on the printer control panel simultaneously for 15 seconds.
For non‑touch‑screen printer models, press
and on the printer control panel simultaneously for 15 seconds
to clear the message and continue printing.
If you do not want to accept these risks, remove the third-party supply or part from your printer and install a genuine
supply or part from the printer manufacturer.
Note: For a list of supported supplies, visit our Web site or contact the place where you purchased the printer.
Not enough free space in flash memory for resources [52]
Try one or more of the following:
• From the printer control panel, select Continue to clear the message and continue printing. For non‑touch‑screen
printer models, press
to confirm.
• Delete fonts, macros, and other data stored in the flash memory.
• Upgrade to a larger capacity flash memory card.
Note: Downloaded fonts and macros that are not previously stored in the flash memory are deleted.
Printer had to restart. Last job may be incomplete.
From the printer control panel, touch to clear the message and continue printing. For non‑touch‑screen printer
models, press
to confirm.
For more information, visit our Web site or contact the place where you purchased the printer.
Troubleshooting 195
Reinstall missing or unresponsive cartridge [31.xy]
Try one or more of the following:
• Check if the toner cartridge is missing. If missing, install the toner cartridge.
For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide.
• If the toner cartridge is installed, then remove the unresponsive toner cartridge, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the cartridge is defective. Replace the toner
cartridge.
Reinstall missing or unresponsive imaging unit [31.xy]
Try one or more of the following:
• Check if the imaging unit is missing. If missing, install the imaging unit.
For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide.
• If the imaging unit is installed, then remove the unresponsive imaging unit, and then reinstall it.
Note: If the message appears after reinstalling the supply, then the imaging unit is defective. Replace the
imaging unit.
Remove paper from standard output bin
Remove the paper stack from the standard bin. The printer automatically detects paper removal and resumes printing.
If removing the paper does not clear the message, then select Continue on the printer control panel. For non-touch-
screen printer models, press
to confirm.
Replace cartridge, 0 estimated pages remain [88.xy]
Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet
that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement cartridge, then visit our Web site or contact the place where you purchased
the printer.
Replace cartridge, printer region mismatch [42.xy]
Install a suitable toner cartridge.
Replace imaging unit, 0 estimated pages remain [84.xy]
Replace the imaging unit to clear the message and continue printing. For more information, see the instruction sheet
that came with the supply or see the “Replacing supplies” section of the User’s Guide.
Note: If you do not have a replacement imaging unit, then visit our Web site or contact the place where you
purchased the printer.
Troubleshooting 196
Replace maintenance kit, 0 estimated pages remain [80.xy]
Contact customer support or your service representative, and then report the message. The printer is scheduled for
maintenance.
Replace unsupported cartridge [32.xy]
Remove the toner cartridge, and then install a supported one to clear the message and continue printing. For more
information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s
Guide.
Note: If you do not have a replacement cartridge, then visit our Web site or contact the place where you purchased
the printer.
Replace unsupported imaging unit [32.xy]
Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more
information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s
Guide.
Note: If you do not have a replacement imaging unit, then visit our Web site or contact the place where you
purchased the printer.
Serial option [x] error [54]
Try one or more of the following:
• Make sure that the serial cable is properly connected and is the correct one for the serial port.
• Make sure that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer
and computer.
• From the printer control panel, select Continue to continue printing. For non‑touch‑screen printer models, press
to confirm.
• Turn off the printer, and then turn it back on.
SMTP server not set up. Contact system administrator.
From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press
to confirm.
Note: If the message appears again, then contact your system support person.
Standard network software error [54]
Try one or more of the following:
• From the printer control panel, select Continue to continue printing. For non‑touch‑screen printer models, press
to confirm.
• Turn off the printer and then turn it back on.
Troubleshooting 197
• Update the network firmware in the printer or print server. For more information, contact customer support.
Standard parallel port disabled [56]
• From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press
to confirm.
Notes:
• The printer discards any data received through the parallel port.
• Make sure the Parallel Buffer menu is not set to Disabled.
Standard USB port disabled [56]
From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press
to confirm.
Notes:
• The printer discards any data received through the USB port.
• Make sure the USB Buffer menu is not set to Disabled.
Too many flash options installed [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra flash memory.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
Too many trays attached [58]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the extra trays.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
Troubleshooting 198
Unformatted flash detected [53]
Try one or more of the following:
• From the printer control, select Continue to stop the defragmentation and continue printing. For non‑touch‑screen
printer models, press
to confirm.
• Format the flash memory.
Note: If the error message remains, then the flash memory may be defective and need to be replaced.
Unsupported option in slot [x] [55]
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet.
3 Remove the unsupported option card from the printer controller board, and then replace it with a supported card.
4 Connect the power cord to a properly grounded electrical outlet.
5 Turn the printer back on.
Weblink server not set up. Contact system administrator.
Select Continue to clear the message. For non‑touch‑screen printer models, press to confirm.
Note: If the message appears again, then contact your system support person.
Solving printer problems
• “Basic printer problems” on page 199
• “Option problems” on page 202
• “Paper feed problems” on page 205
Basic printer problems
The printer is not responding
Action Yes No
Step 1
Make sure the printer is turned on.
Is the printer turned on?
Go to step 2. Turn on the printer.
Step 2
Check if the printer is in Sleep mode or Hibernate mode.
Is the printer in Sleep mode or Hibernate mode?
Press the Sleep button
to wake the printer
from Sleep mode or
Hibernate mode.
Go to step 3.
Troubleshooting 199
Action Yes No
Step 3
Check if one end of the power cord is plugged into the printer and the
other to a properly grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Go to step 4. Plug one end of the
power cord into the
printer and the other to
a properly grounded
electrical outlet.
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?
Unplug the other
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are inserted
in the correct ports.
Are the cables inserted in the correct ports?
Go to step 6. Make sure to match the
following:
• The USB symbol on
the cable with the
USB symbol on the
printer
• The appropriate
Ethernet cable with
the Ethernet port
Step 6
Make sure the electrical outlet is not turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Turn on the switch or
reset the breaker.
Go to step 7.
Step 7
Check if the printer is plugged into any surge protectors, uninterruptible
power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible power
supplies, or extension cords?
Connect the printer
power cord directly to
a properly grounded
electrical outlet.
Go to step 8.
Step 8
Check if one end of the printer cable is plugged into a port on the printer
and the other to the computer, print server, option, or other network
device.
Is the printer cable securely attached to the printer and the computer,
print server, option, or other network device?
Go to step 9. Connect the printer
cable securely to the
printer and the
computer, print server,
option, or other
network device.
Step 9
Make sure to install all hardware options properly and remove any packing
material.
Are all hardware options properly installed and all packing material
removed?
Go to step 10. Turn off the printer,
remove all packing
materials, then
reinstall the hardware
options, and then turn
on the printer.
Troubleshooting 200
Action Yes No
Step 10
Check if you have selected the correct port settings in the printer driver.
Are the port settings correct?
Go to step 11. Use correct printer
driver settings.
Step 11
Check the installed printer driver.
Is the correct printer driver installed?
Go to step 12. Install the correct
printer driver.
Step 12
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Is the printer working?
The problem is solved. Contact
customer
support.
Printer display is blank
Action Yes No
Step 1
Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?
The problem is solved. Go to step 2.
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Do Please wait and Ready appear on the printer display?
The problem is solved. Turn off the printer,
and then contact
customer support.
Troubleshooting 201
Option problems
Cannot detect internal option
Action Yes No
Step 1
Turn off the printer, then wait for about 10 seconds, and then turn on the
printer.
Does the internal option operate correctly?
The problem is solved. Go to step 2.
Step 2
Check if the internal option is properly installed in the controller board.
a Turn off the printer using the power switch, and then unplug the power
cord from the electrical outlet.
b Make sure the internal option is installed in the appropriate connector
in the controller board.
c Connect the power cord to the printer, then to a properly grounded
electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Go to step 3. Connect the internal
option to the controller
board.
Step 3
Print a menu settings page, and then check to see if the internal option is
listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Go to step 4. Reinstall the internal
option.
Step 4
a Check if the internal option is selected.
It may be necessary to manually add the internal option in the printer
driver to make it available for print jobs. For more information, see
“Updating available options in the printer driver” on page 27.
b Resend the print job.
Does the internal option operate correctly?
The problem is solved. Contact
customer
support.
Troubleshooting 202
Tray problems
Action Yes No
Step 1
a Open the tray and do one or more of the following:
• Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
• If you are printing on custom‑size paper, then make sure that the
paper guides rest against the edges of the paper.
• Make sure the paper is below the maximum paper fill indicator.
• Make sure paper lies flat in the tray.
b Check if the tray closes properly.
Is the tray working?
The problem is solved. Go to step 2.
Step 2
a Turn off the printer, then wait about 10 seconds, and then turn the
printer back on.
b Resend the print job.
Is the tray working?
The problem is solved. Go to step 3.
Step 3
Check if the tray is installed.
Print a menu settings page, and then check if the tray is listed in the
Installed Options list.
Is the tray listed in the menu settings page?
Go to step 4. Reinstall the tray. For
more information, see
the setup
documentation that
came with the tray.
Step 4
Check if the tray is available in the printer driver.
Note: If necessary, manually add the tray in the printer driver to make it
available for print jobs. For more information, see “Updating available
options in the printer driver” on page 27.
Is the tray available in the printer driver?
Go to step 5. Manually add the tray
in the printer driver.
Step 5
Check if the option is selected.
a From the application you are using, select the option. For Mac OS X
version 9 users, make sure the printer is set up in Chooser.
b Resend the print job.
Is the tray working?
The problem is solved. Contact
customer
support.
Troubleshooting 203
Internal Solutions Port does not operate correctly
Action Yes No
Step 1
Make sure the Internal Solutions Port (ISP) is installed.
a Install the ISP. For more information, see “Installing an Internal
Solutions Port” on page 15.
b Print a menu settings page, and then check if the ISP is listed in the
Installed Options list.
Is the ISP listed in the Installed Options list?
Go to step 2. Check if you have a
supported ISP.
Note: An ISP from
another printer may
not work on this
printer.
Step 2
Check the cable and the ISP connection.
a Use the correct cable, and then make sure it is securely connected to
the ISP.
b Check if the ISP solution interface cable is securely connected into the
receptacle of the controller board.
Note: The ISP solution interface cable and the receptacle on the
controller board are color‑coded.
Does the Internal Solutions Port operate correctly?
The problem is solved. Contact
customer
support.
USB/parallel interface card does not operate correctly
Action Yes No
Step 1
Make sure the USB or parallel interface card is installed.
a Install the USB or parallel interface card. For more information, see
“Installing an Internal Solutions Port” on page 15.
b Print a menu settings page, and then check if the USB or parallel
interface card is listed in the Installed Options list.
Is the USB or parallel interface card listed in the Installed Options list?
Go to step 2. Check if you have a
supported USB or
parallel interface card.
Note: A USB or parallel
interface card from
another printer may
not work on this
printer.
Step 2
Check if you are using the correct cable and if it is connected securely to
the USB or parallel interface card.
Is the correct cable securely connected to the USB or parallel interface
card?
Contact
customer
support.
Connect the cable to
the USB or parallel
interface card
connector.
Troubleshooting 204
Paper feed problems
Paper frequently jams
Action Yes No
Step 1
a Pull out the tray, and then do one or more of the following:
• Make sure paper lies flat in the tray.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
• Check if the paper guides are aligned against the edges of the
paper.
• Make sure the paper is below the maximum paper fill indicator.
• Check if you are printing on a recommended paper size and type.
b Insert the tray properly.
If jam recovery is enabled, then the print jobs will reprint
automatically.
Do paper jams still occur frequently?
Go to step 2. The problem is solved.
Step 2
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do paper jams still occur frequently?
Go to step 3. The problem is solved.
Step 3
a Review the tips on avoiding jams. For more information, see “Avoiding
jams” on page 176.
b Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Contact
customer
support.
The problem is solved.
Paper jam message remains after jam is cleared
Action Yes No
a Do either of the following:
• For touch‑screen printer models, touch or Done.
• For non‑touch‑screen printer models, select Next > > Clear
the jam, press OK >
.
b Follow the instructions on the printer display.
Does the paper jam message remain?
Contact
customer
support.
The problem is solved.
Troubleshooting 205
Jammed pages are not reprinted
Action Yes No
a Turn on jam recovery.
1 From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Jam Recovery
2 Select On or Auto.
3 Depending on your printer model, press or touch Submit.
b Resend the pages that did not print.
Were the jammed pages reprinted?
The problem is solved. Contact
customer
support.
Solving print problems
Printing problems
Multiple‑language PDF files do not print
Action Yes No
Step 1
a Check if the print options for the PDF output are set to embed all fonts.
b Generate a new PDF file, and then resend the print job.
Do the files print?
The problem is solved. Go to step 2.
Step 2
a Open the document you want to print in Adobe Acrobat.
b Click File > Print > Advanced > Print As Image > OK > OK .
Do the files print?
The problem is solved. Contact
customer
support.
Troubleshooting 206
Error message about reading the flash drive appears
Action Yes No
Step 1
Check if the flash drive is inserted into the front USB slot.
Note: The flash drive will not work if it is inserted into the rear USB slot.
Is the flash drive inserted into the front USB slot?
Go to step 2. Insert the flash drive
into the front USB slot.
Step 2
Check if the printer is busy.
Note: A green blinking light indicates that the printer is busy.
Is there an error message on the display?
Wait until the printer is
ready, then view the
held jobs list, and then
print the documents.
Go to step 3.
Step 3
Check for an error message on the display.
Note: A blinking red light indicates a printer error. Since the printer
requires attention, the printer ignores the flash drive.
Does the printer require attention?
Clear the message. Go to step 4.
Step 4
Check if the flash drive is supported.
For more information regarding tested and approved USB flash
memory devices, see “Supported flash drives and file types” on
page 93.
Is the flash drive supported?
Go to step 5. Use a supported flash
drive.
Step 5
Check if the USB slot is disabled by the system support person.
Is the USB slot disabled?
Contact your system
support person.
Contact
customer
support.
Print jobs do not print
Action Yes No
Step 1
a From the document you are trying to print, open the Print dialog and
check if you have selected the correct printer.
Note: If the printer is not the default printer, then you must select
the printer for each document that you want to print.
b Resend the print job.
Do the jobs print?
The problem is solved. Go to step 2.
Troubleshooting 207
Action Yes No
Step 2
a Check if the printer is plugged in and turned on, and if Ready appears
on the printer display.
b Resend the print job.
Do the jobs print?
The problem is solved. Go to step 3.
Step 3
If an error message appears on the printer display, then clear the message.
Note: The printer continues to print after clearing the message.
Do the jobs print?
The problem is solved. Go to step 4.
Step 4
a Check if the ports (USB, serial, or Ethernet) are working and if the
cables are securely connected to the computer and the printer.
Note: For more information, see the setup documentation that
came with the printer.
b Resend the print job.
Do the jobs print?
The problem is solved. Go to step 5.
Step 5
a Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
b Resend the print job.
Do the jobs print?
The problem is solved. Go to step 6.
Step 6
a Remove, and then reinstall the printer software. For more
information, see “Installing the printer software” on page 26.
b Resend the print job.
Do the jobs print?
The problem is solved. Contact
customer
support.
Troubleshooting 208
Confidential and other held jobs do not print
Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to
process additional held jobs.
Action Yes No
Step 1
Open the held jobs folder on the printer display, and then verify that your
print job is listed.
Is your print job listed in the held jobs folder?
Go to step 2. Select one of the Print
and Hold options, and
then resend the print
job. For more
information, see
“Printing confidential
and other held jobs” on
page 94.
Step 2
The print job may contain a formatting error or invalid data.
• Delete the print job, and then send it again.
• For PDF files, generate a new PDF, and then print it again.
If you are printing from the Internet, then the printer may be reading
multiple job titles as duplicates and deleting all jobs except the first one.
For Windows users
a Open the Print Properties folder.
b From the Print and Hold dialog, select the “Keep duplicate documents”
check box.
c Enter a PIN number.
For Macintosh users
Save each print job, name each job differently, and then send the
individual jobs to the printer.
Does the job print?
The problem is solved. Go to step 3.
Step 3
Free up additional printer memory by deleting some of the held jobs.
Does the job print?
The problem is solved. Add additional printer
memory.
Troubleshooting 209
Print job takes longer than expected
Action Yes No
Step 1
Change the environmental settings of the printer.
a From the printer control panel, navigate to:
Settings > General Settings
b Select Eco‑Mode or Quiet Mode, and then select Off.
Note: Disabling Eco-Mode or Quiet Mode may increase the
consumption of energy or supplies, or both.
Did the job print?
The problem is solved. Go to step 2.
Step 2
Reduce the number and size of fonts, the number and complexity of
images, and the number of pages in the print job, and then resend the job
Did the job print?
The problem is solved. Go to step 3.
Step 3
a Remove held jobs stored in the printer memory.
b Resend the print job.
Did the job print?
The problem is solved. Go to step 4.
Step 4
a Disable the Page Protect feature.
From the printer control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect > Off
b Resend the print job.
Did the job print?
The problem is solved. Go to step 5.
Step 5
Install additional printer memory, and then resend the print job.
Did the job print?
The problem is solved. Contact
customer
support.
Job prints from the wrong tray or on the wrong paper
Action Yes No
Step 1
a Check if you are printing on paper that is supported by the tray.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is solved. Go to step 2.
Troubleshooting 210
Action Yes No
Step 2
a From the Paper menu on the printer control panel, set the paper size
and type to match the paper loaded in the tray.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is solved. Go to step 3.
Step 3
a Depending on your operating system, open Printing Preferences or
the Print dialog, and then specify the paper type.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is solved. Go to step 4.
Step 4
a Check if the trays are not linked.
b Resend the print job.
Did the job print from the correct tray or on the correct paper?
The problem is solved. Contact
customer
support.
Incorrect characters print
Action Yes No
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Deactivate Hex Trace
mode.
Go to step 2.
Step 2
a From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b Resend the print job.
Do incorrect characters print?
Contact
customer
support.
The problem is solved.
Tray linking does not work
Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from
the Paper Size/Type menu.
Troubleshooting 211
Action Yes No
a From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the trays to be linked.
Note: The paper size and type must match for trays to be linked.
b Resend the print job.
Do the trays link correctly?
The problem is solved. Contact
customer
support.
Large jobs do not collate
Action Yes No
Step 1
a From the Finishing menu on the printer control panel, set Collate to
(1,2,3) (1,2,3).
b Resend the print job.
Did the job print and collate correctly?
The problem is solved. Go to step 2.
Step 2
a From the printer software, set Collate to (1,2,3) (1,2,3).
Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the
setting in the Finishing menu.
b Resend the print job.
Did the job print and collate correctly?
The problem is solved. Go to step 3.
Step 3
Reduce the complexity of the print job by eliminating the number and size
of fonts, the number and complexity of images, and the number of pages
in the job.
Did the job print and collate correctly?
The problem is solved. Contact
customer
support.
Unexpected page breaks occur
Action Yes No
Step 1
Adjust the print timeout settings.
a From the printer control panel, navigate to:
Settings > General Settings > Timeouts > Print Timeout
b Select a higher setting and then, depending on your printer model,
select
or Submit.
c Resend the print job.
Did the file print correctly?
The problem is solved. Go to step 2.
Troubleshooting 212
Action Yes No
Step 2
a Check the original file for manual page breaks.
b Resend the print job.
Did the file print correctly?
The problem is solved. Contact
customer
support.
Print quality problems
Characters have jagged or uneven edges
Action Yes No
Step 1
a Print a font sample list to check if the fonts you are using are supported
by the printer.
1 From the printer control panel, navigate to:
Menus > Reports > Print Fonts
2 Select PCL Fonts or PostScript Fonts.
b Resend the print job.
Are you using fonts that are supported by the printer?
Go to step 2. Select a font that is
supported by the
printer.
Step 2
Check if the fonts installed on the computer are supported by the printer.
Are the fonts installed on the computer supported by the printer?
The problem is solved. Contact
customer
support.
Troubleshooting 213
Clipped pages or images
Action Yes No
Step 1
a Move the width and length guides in the tray to the correct positions
for the paper loaded.
b Resend the print job.
Is the page or image clipped?
Go to step 2. The problem is solved.
Step 2
From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray?
Go to step 3. Do one or more of the
following:
• Specify the paper
size from the tray
settings to match
the paper loaded in
the tray.
• Change the paper
loaded in the tray
to match the paper
size specified in the
tray settings.
Step 3
a Depending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
b Resend the print job.
Is the page or image clipped?
Go to step 4. The problem is solved.
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge.
2 Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Install the imaging unit, and then the cartridge.
b Resend the print job.
Is the page or image clipped?
Contact
customer
support.
The problem is solved.
Troubleshooting 214
Shadow images appear on prints
Action Yes No
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Go to step 2. Load paper with the
correct paper type and
weight in the tray.
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Go to step 3. Change the paper
loaded in the tray to
match the paper type
and weight specified in
the tray settings.
Step 3
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do shadow images still appear on prints?
Go to step 4. The problem is solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do shadow images still appear on prints?
Contact
customer
support.
The problem is solved.
Troubleshooting 215
Gray background on prints
Action Yes No
Step 1
a From the Quality Menu on the printer control panel, decrease the
toner darkness.
Note: 8 is the factory default setting.
b Resend the print job.
Did the gray background disappear from the prints?
The problem is solved. Go to step 2.
Step 2
Reinstall the imaging unit and the toner cartridge.
a Remove the toner cartridge.
b Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to light
can cause print quality problems.
c Install the imaging unit, and then the cartridge.
d Resend the print job.
Did the gray background disappear from the prints?
The problem is solved. Go to step 3.
Step 3
Replace the imaging unit, and then resend the print job.
Did the gray background disappear from the prints?
The problem is solved. Contact
customer
support.
Troubleshooting 216
Incorrect margins on prints
Action Yes No
Step 1
a Move the width and length guides in the tray to the correct positions
for the paper size loaded.
b Resend the print job.
Are the margins correct?
The problem is solved. Go to step 2.
Step 2
From the printer control panel, set the paper size in the Paper menu to
match the paper loaded in the tray.
Does the paper size match the paper loaded in the tray?
Go to step 3. Do one or more of the
following:
• Specify the paper
size from the tray
settings to match
the paper loaded in
the tray.
• Change the paper
loaded in the tray
to match the paper
size specified in the
tray settings.
Step 3
a Depending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
b Resend the print job.
Are the margins correct?
The problem is solved. Contact
customer
support.
Troubleshooting 217
Paper curl
Action Yes No
Step 1
Move the width and length guides in the tray to the correct positions for
the size of the paper loaded.
Are the width and length guides positioned correctly?
Go to step 2. Adjust the width and
length guides.
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the paper in
the tray?
Go to step 3. Specify the paper type
and weight from the
tray settings to match
the paper loaded in the
tray.
Step 3
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Is the paper still curled?
Go to step 4. The problem is solved.
Step 4
a Remove the paper from the tray, and then turn it over.
b Resend the print job.
Is the paper still curled?
Go to step 5. The problem is solved.
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Is the paper still curled?
Contact
customer
support.
The problem is solved.
Troubleshooting 218
Print irregularities
Action Yes No
Step 1
a Move the width and length guides in the tray to the correct positions
for the size of the paper loaded in the tray.
b Resend the print job.
Do print irregularities still appear?
Go to step 2. The problem is solved.
Step 2
From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Do the printer settings match the type and weight of the paper loaded in
the tray?
Go to step 3. Specify the paper size
and type from the tray
settings to match the
paper loaded in the
tray.
Step 3
a Depending on your operating system, specify the paper type and
weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do print irregularities still appear?
Go to step 4. The problem is solved.
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the printer
control panel, set the
paper texture in the
Paper menu to match
the paper loaded in the
tray.
Go to step 5.
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do print irregularities still appear?
Go to step 6. The problem is solved.
Step 6
Replace the imaging unit, and then resend the print job.
Do print irregularities still appear?
Contact
customer
support or your service
representative.
The problem is solved.
Troubleshooting 219
Repeating defects appear on prints
Action Yes No
Step 1
Measure the distance between the defects.
Check for a distance between the defects that equals:
• 97 mm (3.82 in.)
• 47 mm (1.85 in.)
• 38 mm (1.5 in.)
Is the distance between defects equal to one of the listed measurements?
Go to step 2.
1 Check if the
distance between
the defects equal
to 80 mm (3.15 in.)
2 Take note of the
distance, and then
contact
customer
support or your
service
representative.
Step 2
Replace the imaging unit, and then resend the print job.
Do the repeating defects still appear?
Contact
customer
support or your service
representative.
The problem is solved.
Print is too dark
Action Yes No
Step 1
a From the Quality menu on the printer control panel, reduce the toner
darkness.
Note: 8 is the factory default setting.
b Resend the print job.
Is the print still too dark?
Go to step 2. The problem is solved.
Troubleshooting 220
Action Yes No
Step 2
a From the printer control panel, set the paper type, texture and weight
in the Paper menu to match the paper loaded in the tray.
b Resend the print job.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 3. Do one or more of the
following:
• Specify the paper
type, texture, and
weight from the
tray settings to
match the paper
loaded in the tray.
• Change the paper
loaded in the tray
to match the paper
type, texture and
weight specified in
the tray settings.
Step 3
a Depending on your operating system, specify the paper type, texture
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Is the print still too dark?
Go to step 4. The problem is solved.
Step 4
Check if the paper loaded in the tray has texture or rough finishes.
Are you printing on textured or rough paper?
From the printer
control panel, change
the texture settings in
the Paper Texture
menu to match the
paper you are printing
on.
Go to step 5.
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Is the print still too dark?
Go to step 6. The problem is solved.
Step 6
Replace the imaging unit, and then resend the print job.
Is the print still too dark?
Contact
customer
support.
The problem is solved.
Troubleshooting 221
Print is too light
Action Yes No
Step 1
a From the Quality menu on the printer control panel, increase the toner
darkness.
Note: 8 is the factory default setting.
b Resend the print job.
Is the print still too light?
Go to step 2. The problem is solved.
Step 2
From the printer control panel, set the paper type, texture, and weight in
the Paper menu to match the paper loaded in the tray.
Is the tray set to the type, texture, and weight of the paper loaded?
Go to step 3. Change the paper type,
texture, and weight to
match the paper
loaded in the tray.
Step 3
a Depending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Is the print still too light?
Go to step 4. The problem is solved.
Step 4
Make sure that the paper has no texture or rough finishes.
Are you printing on textured or rough paper?
From the printer
control panel, change
the texture settings in
the Paper Texture
menu to match the
paper you are printing
on.
Go to step 5.
Step 5
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Is the print still too light?
Go to step 6. The problem is solved.
Troubleshooting 222
Action Yes No
Step 6
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Install the imaging unit, and then the cartridge.
b Resend the print job.
Is the print still too light?
Go to step 7. The problem is solved.
Step 7
Replace the imaging unit, and then resend the print job.
Is the print still too light?
Contact
customer
support.
The problem is solved.
Printer is printing blank pages
Action Yes No
Step 1
a Check if there is packing material left on the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Check if the packing material is properly removed from the imaging
unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Is the printer still printing blank pages?
Go to step 2. The problem is solved.
Troubleshooting 223
Action Yes No
Step 2
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Is the printer still printing blank pages?
Go to step 3. The problem is solved.
Step 3
Replace the imaging unit, and then resend the print job.
Is the printer still printing blank pages?
Contact
customer
support.
The problem is solved.
Skewed print
Action Yes No
Step 1
a Move the width and length guides in the tray to the correct positions
for the size of the paper loaded.
b Resend the print job.
Is the print still skewed?
Go to step 2. The problem is solved.
Step 2
a Check if you are printing on a paper that is supported by the tray.
b Resend the print job.
Is the print still skewed?
Contact
customer
support.
The problem is solved.
Troubleshooting 224
Printer is printing solid black pages
Action Yes No
Step 1
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Is the printer printing solid black pages?
Go to step 2. The problem is solved.
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?
Contact
customer
support.
The problem is solved.
Transparency print quality is poor
Action Yes No
Step 1
From the printer control panel, set the paper type in the Paper menu to
match the paper loaded in the tray.
Is the paper type for the tray set to Transparency?
Go to step 2. Set the paper type to
Transparency.
Step 2
a Check if you are using a recommended type of transparency.
b Resend the print job.
Is the print quality still poor?
Contact
customer
support.
The problem is solved.
Troubleshooting 225
Streaked horizontal lines appear on prints
Action Yes No
Step 1
a Depending on your operating system, specify the tray or feeder from
Printing Preferences or the Print dialog.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 2. The problem is solved.
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the paper in
the tray?
Go to step 3. Change the paper type
and weight to match
the paper loaded in the
tray.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 4. The problem is solved.
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Do streaked horizontal lines appear on prints?
Go to step 5. The problem is solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked horizontal lines appear on prints?
Contact
customer
support.
The problem is solved.
Troubleshooting 226
Streaked vertical lines appear on prints
Action Yes No
Step 1
a Depending on your operating system, specify the paper type, texture,
and weight from Printing Preferences or from the Print dialog.
b Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 2. The problem is solved.
Step 2
From the printer control panel, set the paper texture, type, and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper texture, type, and weight match the paper in the tray?
Go to step 3. Do one or more of the
following:
• Specify the paper
texture, type, and
weight from the
tray settings to
match the paper
loaded in the tray.
• Change the paper
loaded in the tray
to match the paper
texture, type, and
weight specified in
the tray settings.
Step 3
a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in
its original wrapper until you use it.
b Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 4. The problem is solved.
Step 4
a Reinstall the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2 Install the imaging unit, and then the cartridge.
b Resend the print job.
Do streaked vertical lines appear on prints?
Go to step 5. The problem is solved.
Troubleshooting 227
Action Yes No
Step 5
Replace the imaging unit, and then resend the print job.
Do streaked vertical lines appear on prints?
Contact
customer
support or your service
representative.
The problem is solved.
Horizontal voids appear on prints
Action Yes No
Step 1
a Make sure your software program is using a correct fill pattern.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 2. The problem is solved.
Step 2
a Load the specified tray or feeder with a recommended type of paper.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 3. The problem is solved.
Step 3
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Do horizontal voids appear on prints?
Go to step 4. The problem is solved.
Step 4
Replace the imaging unit, and then resend the print job.
Do horizontal voids appear on prints?
Contact
customer
support.
The problem is solved.
Troubleshooting 228
Vertical voids appear on prints
Action Yes No
Step 1
a Make sure your software program is using a correct fill pattern.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 2. The problem is solved.
Step 2
a From the printer control panel, set the paper type and weight in the
Paper menu to match the paper loaded in the tray.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 3. The problem is solved.
Step 3
Check if you are using a recommended type of paper.
a Load the indicated tray or feeder with a recommended type of paper.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 4. The problem is solved.
Step 4
a Redistribute the toner in the imaging unit.
1 Remove the toner cartridge, and then the imaging unit.
2 Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3 Reinstall the imaging unit, and then the cartridge.
b Resend the print job.
Do vertical voids appear on prints?
Contact
customer
support.
Note: The laser
scanning unit may be
defective.
The problem is solved.
Toner specks appear on prints
Action Yes No
Replace the imaging unit, and then resend the print job.
Do toner specks appear on prints?
Contact
customer
support.
The problem is solved.
Troubleshooting 229
Toner fog or background shading appears on prints
Action Yes No
Step 1
Reinstall the imaging unit.
a Remove, and then install the imaging unit.
b Resend the print job.
Does fog or shading appear on prints?
Go to step 2. The problem is solved.
Step 2
Replace the imaging unit, and then resend the print job.
Does fog or shading appear on prints?
Contact
customer
support or your service
representative.
The problem is solved.
Toner rubs off
Action Yes No
Step 1
From the Paper menu on the printer control panel, check the paper type
and weight.
Do the paper type and texture match the paper loaded in the tray?
Go to step 2. Specify the paper type
and weight from the
tray settings to match
the paper loaded in the
tray.
Step 2
Check if you are printing on paper with texture or rough finishes.
Are you printing on textured or rough paper?
From the Paper menu
on the printer control
panel, set the paper
texture.
Contact customer
support or your service
representative.
Troubleshooting 230
Uneven print density
Action Yes No
Replace the imaging unit, and then resend the print job.
Is the print density uneven?
Contact
customer
support.
The problem is solved.
Solving home screen applications problems
This troubleshooting step applies only to touch‑screen printer models.
An application error has occurred
Action Yes No
Step 1
Check the system log for relevant details.
a Open a Web browser, and then type the printer IP address in the
address field.
If you do not know the IP address of the printer, then you can:
• View the IP address on the printer home screen.
• Print a network setup page or the menu settings pages, and then
locate the IP address in the TCP/IP section.
Note: An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
b Click Settings > Apps > Apps Management > System tab > Log.
c From the Filter menu, select an application status.
d From the Application menu, select an application, and then click
Submit.
Does an error message appear in the log?
Go to step 2. Contact
customer
support.
Step 2
Resolve the error.
Is the application working now?
The problem is solved. Contact
customer
support.
Troubleshooting 231
Embedded Web Server does not open
Action Yes No
Step 1
a Turn on the printer.
b Open a Web browser, and then type the printer IP address.
c Press Enter.
Does the Embedded Web Server open?
The problem is solved. Go to step 2.
Step 2
Make sure the printer IP address is correct.
a View the printer IP address:
• From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then
finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated
by periods, such as 123.123.123.123.
b Open a Web browser, and then type the IP address.
Note: Depending on the network settings, you may need to type
“https://” instead of “http://” before the printer IP address
to access the Embedded Web Server.
c Press Enter.
Does the Embedded Web Server open?
The problem is solved. Go to step 3.
Step 3
Check if the network is working.
a Print a network setup page.
b Check the first section of the network setup page and confirm that the
status is Connected.
Note: If the status is Not Connected, then the connection may be
intermittent, or the network cable may be defective. Contact your
system support person for a solution, and then print another
network setup page.
c Open a Web browser, and then type the printer IP address.
d Press Enter.
Does the Embedded Web Server open?
The problem is solved. Go to step 4.
Step 4
Check if the cable connections to the printer and print server are secure.
a Connect the cables properly. For more information, see the setup
documentation that came with the printer.
b Open a Web browser, and then type the printer IP address.
c Press Enter.
Does the Embedded Web Server open?
The problem is solved. Go to step 5.
Troubleshooting 232
Action Yes No
Step 5
Temporarily disable the Web proxy servers.
Proxy servers may block or restrict you from accessing certain Web
sites including the Embedded Web Server.
Does the Embedded Web Server open?
The problem is solved. Contact your system
support person.
Contacting customer support
When you contact customer support, describe the problem you are experiencing, the message on the printer display,
and the troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. For more information, see the label on the inside top
front cover or at the back of the printer. The serial number is also listed on the menu settings page.
For customer support, contact the place where you purchased your printer.
Troubleshooting 233
Notices
Product information
Product name:
Mono Laser Printer
Machine type:
4514
Model(s):
630, 635, 646, and their equivalent models
Edition notice
October 2012
The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS
PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may
not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or
the programs described may be made at any time.
GOVERNMENT END USERS
The Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R.
2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R.
12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R. 227.7202-1 through 227.7207-4,
as applicable, the Commercial Computer Software and Commercial Software Documentation are licensed to the U.S.
Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users
pursuant to the terms and conditions herein.
Federal Communications Commission (FCC) compliance information statement
This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the equipment
is operated in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
Notices 234
harmful interference to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than recommended
cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could
void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device,
use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for
USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC
regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services
Lexmark International, Inc.
740 West New Circle Road
Lexington, KY 40550
(859) 232–3000
Modular component notice
Wireless‑equipped models contain the following modular component(s):
Regulatory Type/Model LEX-M01-005; FCC ID:IYLLEXM01005; IC:2376A-M01005
Licensing notices
All licensing notices associated with this product can be viewed from the root directory of the installation software CD.
Noise emission levels
The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing 55 dBA
Ready N/A
Notices 235
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European
Union. We encourage the recycling of our products.
Product disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities
for disposal and recycling options.
Static sensitivity notice
This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the
metal frame of the printer.
Temperature information
Ambient temperature 16 to 32°C (60 to 90°F)
Shipping and storage temperature ‑20 to 40°C (‑4 to 104°F)
Laser notice
The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser
products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) laser that is
nominally a 7 milliwatt gallium arsenide laser operating in the wavelength of 655-675 nanometers. The laser system
and printer are designed so there is never any human access to laser radiation above a Class I level during normal
operation, user maintenance, or prescribed service condition.
Notices 236
Laser advisory label
A laser notice label may be affixed to this printer as shown:
DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.
PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser.
Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima.
NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření. Nevystavujte se působení laserového paprsku.
FARE - Usynlig laserstråling, når patroner fjernes, og spærreanordningen er slået fra. Undgå at blive udsat for laserstrålen.
GEVAAR - Onzichtbare laserstraling wanneer cartridges worden verwijderd en een vergrendeling wordt genegeerd. Voorkom blootstelling aan de laser.
DANGER - Rayonnements laser invisibles lors du retrait des cartouches et du déverrouillage des loquets. Eviter toute exposition au rayon laser.
VAARA - Näkymätöntä lasersäteilyä on varottava, kun värikasetit on poistettu ja lukitus on auki. Vältä lasersäteelle altistumista.
GEFAHR - Unsichtbare Laserstrahlung beim Herausnehmen von Druckkassetten und offener Sicherheitssperre. Laserstrahl meiden.
ΚΙΝΔΥΝΟΣ - Έκλυση αόρατης ακτινοβολίας laser κατά την αφαίρεση των κασετών και την απασφάλιση της μανδάλωσης. Αποφεύγετε την έκθεση στην ακτινοβολία laser.
VESZÉLY – Nem látható lézersugárzás fordulhat elő a patronok eltávolításakor és a zárószerkezet felbontásakor. Kerülje a lézersugárnak való kitettséget.
PERICOLO - Emissione di radiazioni laser invisibili durante la rimozione delle cartucce e del blocco. Evitare l´esposizione al raggio laser.
FARE – Usynlig laserstråling når kassettene tas ut og sperren er satt ut av spill. Unngå eksponering for laserstrålen.
NIEBEZPIECZEŃSTWO - niewidzialne promieniowanie laserowe podczas usuwania kaset i blokady. Należy unikać naświetlenia promieniem lasera.
ОПАСНО! Невидимое лазерное излучение при извлеченных картриджах и снятии блокировки. Избегайте воздействия
лазерных лучей.
Pozor – Nebezpečenstvo neviditeľného laserového žiarenia pri odobratých kazetách a odblokovanej poistke. Nevystavujte sa lúčom.
PELIGRO: Se producen radiaciones láser invisibles al extraer los cartuchos con el interbloqueo desactivado. Evite la exposición al haz de láser.
FARA – Osynlig laserstrålning när patroner tas ur och spärrmekanismen är upphävd. Undvik exponering för laserstrålen.
危险 - 当移除碳粉盒及互锁失效时会产生看不见的激光辐射，请避免暴露在激光光束下。
危險 - 移除碳粉匣與安全連續開關失效時會產生看不見的雷射輻射。請避免曝露在雷射光束下。
危険 - カートリッジが取り外され、内部ロックが無効になると、見えないレーザー光が放射されます。 このレーザー光に当たらないようにしてください。
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Mode Description Power consumption (Watts)
Printing The product is generating hard‑copy output from electronic inputs. 600 (non-touch-screen printer
models); 640 (touch-screen printer
models)
Copy The product is generating hard‑copy output from hard‑copy original
documents.
NA
Scan The product is scanning hard‑copy documents. NA
Ready The product is waiting for a print job. 10 (non-touch-screen printer models);
12 (touch-screen printer model)
Sleep Mode The product is in a high‑level energy‑saving mode. 5
Hibernate The product is in a low‑level energy‑saving mode. 0.5
Off The product is plugged into an electrical outlet, but the power switch
is turned off.
0
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous
power draws may be substantially higher than the average.
Notices 237
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering
power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product
is not used for a specified period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 30
By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes. Setting
the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response time of the product.
Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more energy.
Hibernate Mode
This product is designed with an ultra‑low power operating mode called Hibernate mode. When operating in Hibernate
Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
• Using the Hibernate Timeout
• Using the Schedule Power modes
• Using the Sleep/Hibernate button
Factory default Hibernate Timeout for this product in all countries or regions except for EU countries and
Switzerland
Disabled
Factory default value for this product in EU countries or regions and Switzerland 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modified between
one hour and one month.
Off mode
If this product has an off mode which still consumes a small amount of power, then to completely stop product power
consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in
power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in
order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage.
Industry Canada compliance statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard
ICES-003.
Avis de conformité aux normes de l’industrie du Canada
Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements
pouvant causer des interférences NMB-003.
Notices 238
European Community (EC) directives conformity
This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC and
2009/125/EC on the approximation and harmonization of the laws of the Member States relating to electromagnetic
compatibility, safety of electrical equipment designed for use within certain voltage limits and the ecodesign of energy-
related products.
A declaration of conformity to the requirements of the Directives is available upon request from: Lexmark International
Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.
Regulatory notices for wireless products
This section contains the following regulatory information pertaining to wireless products that contain transmitters,
for example, but not limited to, wireless network cards or proximity card readers.
Exposure to radio frequency radiation
The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory
agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons for
this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Industry Canada (Canada)
This device complies with Industry Canada specification RSS-210. Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including interference that
may cause undesired operation of the device.
This device has been designed to operate only with the antenna provided. Use of any other antenna is strictly prohibited
per regulations of Industry Canada.
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from
windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to
licensing.
The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF
fields in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health
Canada's Web site www.hc-sc.gc.ca/rpb.
The term "IC:" before the certification/registration number only signifies that the Industry Canada technical
specifications were met.
Industry Canada (Canada)
Cet appareil est conforme à la norme RSS-210 d'Industry Canada. Son fonctionnement est soumis aux deux conditions
suivantes :
(1) cet appareil ne doit pas provoquer d'interférences et (2) il doit accepter toute interférence reçue, y compris celles
risquant d'altérer son fonctionnement.
Cet appareil a été conçu pour fonctionner uniquement avec l'antenne fournie. L'utilisation de toute autre antenne est
strictement interdite par la réglementation d'Industry Canada.
Notices 239
En application des réglementations d'Industry Canada, l'utilisation d'une antenne de gain supérieur est strictement
interdite.
Pour empêcher toute interférence radio au service faisant l'objet d'une licence, cet appareil doit être utilisé à l'intérieur
et loin des fenêtres afin de garantir une protection optimale.
Si le matériel (ou son antenne d'émission) est installé à l'extérieur, il doit faire l'objet d'une licence.
L'installateur de cet équipement radio doit veiller à ce que l'antenne soit implantée et dirigée de manière à n'émettre
aucun champ HF dépassant les limites fixées pour l'ensemble de la population par Santé Canada. Reportez-vous au
Code de sécurité 6 que vous pouvez consulter sur le site Web de Santé Canada www.hc-sc.gc.ca/rpb.
Le terme « IC » précédant le numéro de d'accréditation/inscription signifie simplement que le produit est conforme
aux spécifications techniques d'Industry Canada.
Notice to users in the European Union
This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC,
1999/5/EC, and 2009/125/EC on the approximation and harmonization of the laws of the Member States relating to
electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, radio
equipment and telecommunications terminal equipment and on the ecodesign of energy-related products.
Compliance is indicated by the CE marking.
A declaration of conformity to the requirements of the Directives is available upon request from: Lexmark International
Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.
Products equipped with 2.4GHz Wireless LAN option are in conformity with the protection requirements of EC Council
directives 2004/108/EC, 2006/95/EC, 1999/5/EC, and 2009/125/EC on the approximation and harmonization of the
laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use
within certain voltage limits and on radio equipment and telecommunications terminal equipment and on the ecodesign
of energy-related products.
Compliance is indicated by the CE marking.
Operation is allowed in all EU and EFTA countries, but is restricted to indoor use only.
A declaration of conformity to the requirements of the Directives is available upon request from: Lexmark International
Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
This product may be used in the countries indicated in the table below.
AT BE BG CH CY CZ DE DK EE
EL ES FI FR HR HU IE IS IT
LI LT LU LV MT NL NO PL PT
Notices 240
RO SE SI SK TR UK
Česky Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je ve shodě se základními
požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES.
Dansk Lexmark International, Inc. erklærer herved, at dette produkt overholder de væsentlige krav og øvrige relevante
krav i direktiv 1999/5/EF.
Deutsch Hiermit erklärt Lexmark International, Inc., dass sich das Gerät dieses Gerät in Übereinstimmung mit den
grundlegenden Anforderungen und den übrigen einschlägigen Bestimmungen der Richtlinie 1999/5/EG
befindet.
Ελληνική ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Η LEXMARK INTERNATIONAL, INC. ΔΗΛΩΝΕΙ ΟΤΙ ΑΥΤΟ ΤΟ ΠΡΟΪΟΝ
ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ
ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ.
English Hereby, Lexmark International, Inc., declares that this type of equipment is in compliance with the
essential requirements and other relevant provisions of Directive 1999/5/EC.
Español Por medio de la presente, Lexmark International, Inc. declara que este producto cumple con los requisitos
esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.
Eesti Käesolevaga kinnitab Lexmark International, Inc., et seade see toode vastab direktiivi 1999/5/EÜ
põhinõuetele ja nimetatud direktiivist tulenevatele muudele asjakohastele sätetele.
Suomi Lexmark International, Inc. vakuuttaa täten, että tämä tuote on direktiivin 1999/5/EY oleellisten vaatimusten
ja muiden sitä koskevien direktiivin ehtojen mukainen.
Français Par la présente, Lexmark International, Inc. déclare que l'appareil ce produit est conforme aux exigences
fondamentales et autres dispositions pertinentes de la directive 1999/5/CE.
Magyar Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ
követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak.
Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar
kröfur, sem gerðar eru í tilskipun 1999/5/EC.
Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti
essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Latviski Ar šo Lexmark International, Inc. deklarē, ka šis izstrādājums atbilst Direktīvas 1999/5/EK būtiskajām
prasī
bām un citiem ar to saistītajiem noteikumiem.
Lietuvių Šiuo Lexmark International, Inc. deklaruoja, kad šis produktas atitinka esminius reikalavimus ir kitas
1999/5/EB direktyvos nuostatas.
Malti Bil-preżenti, Lexmark International, Inc., jiddikjara li dan il-prodott huwa konformi mal-ħtiġijiet
essenzjali u ma dispożizzjonijiet oħrajn relevanti li jinsabu fid-Direttiva 1999/5/KE.
Nederlands Hierbij verklaart Lexmark International, Inc. dat het toestel dit product in overeenstemming is met de essentiële
eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.
Norsk Lexmark International, Inc. erklærer herved at dette produktet er i samsvar med de grunnleggende krav og
øvrige relevante krav i direktiv 1999/5/EF.
Polski Niniejszym Lexmark International, Inc. oświadcza, że niniejszy produkt jest zgodny z zasadniczymi
wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC.
Português A Lexmark International Inc. declara que este este produto está conforme com os requisitos essenciais e outras
disposições da Diretiva 1999/5/CE.
Notices 241
Slovensky Lexmark International, Inc. týmto vyhlasuje, že tento produkt spĺňa základné požiadavky a všetky
príslušné ustanovenia smernice 1999/5/ES.
Slovensko Lexmark International, Inc. izjavlja, da je ta izdelek v skladu z bistvenimi zahtevami in ostalimi
relevantnimi določili direktive 1999/5/ES.
Svenska Härmed intygar Lexmark International, Inc. att denna produkt står i överensstämmelse med de väsentliga
egenskapskrav och övriga relevanta bestämmelser som framgår av direktiv 1999/5/EG.
Patent acknowledgment
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher Suites for Transport
Layer Security (TLS) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Elliptic Curve Cipher Suites with SHA-256/382 and AES Galois
Counter Mode (GCM) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for TLS Suite B Profile for Transport Layer Security (TLS) implemented
in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for Addition of the Camellia Cipher Suites to Transport Layer Security
(TLS) implemented in the product or service.
The use of certain patents in this product or service is subject to the reasonable, non-discriminatory terms in the
Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for AES-CCM ECC Cipher Suites for TLS
implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for IKE and IKEv2 Authentication Using the Eliptic Curve Digital
Signature Algorithm (ECDSA) implemented in the product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for Suite B Cryptographic Suites for IPSec implemented in the
product or service.
The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property
Rights (IPR) Disclosure of Certicom Corp. at the IETF for Algorithms for Internet Key Exchange version 1 (IKEv1)
implemented in the product or service.
Notices 242
Index
Numerics
250‑sheet tray
installing 25
550‑sheet tray
installing 25
Symbols
[x]‑page jam, clear manual feeder.
[25y.xx] 186
[x]‑page jam, clear standard bin.
[20y.xx] 183
[x]‑page jam, open front door.
[20y.xx] 178
[x]‑page jam, open rear door.
[20y.xx] 182
[x]‑page jam, open tray [x].
[24y.xx] 185
[x]‑page jam, remove tray 1 to clear
duplex. [23y.xx] 184
A
accessing the controller
board 11, 38, 73
accessing the Embedded Web
Server 76
Active NIC menu 130
adjusting brightness
Embedded Web Server 106
printer control panel 106
adjusting display brightness 106
adjusting printer display
brightness 63
adjusting Sleep mode 61, 104
adjusting toner darkness 51, 91
AppleTalk menu 135
attaching cables 36, 71
available internal options 11
avoiding jams 116
avoiding paper jams 176
B
Background and Idle Screen
using 77
buttons, touch screen
using 70
C
cables
Ethernet 36, 71
parallel 36
USB 36, 71
canceling
print job, from computer 56, 95
canceling a print job
from a computer 56, 95
from the printer control
panel 56, 95
cannot open Embedded Web
Server 232
card stock
loading, multipurpose
feeder 44, 85
tips 112
Cartridge low [88.xy] 188
Cartridge nearly low [88.xy] 188
Cartridge very low, [x] estimated
pages remain [88.xy] 188
Cartridge, imaging unit mismatch
[41.xy] 188
Change [paper source] to [custom
string] load [paper orientation] 189
Change [paper source] to [custom
type name] load [orientation] 188
Change [paper source] to [paper
size] load [orientation] 189
Change [paper source] to [paper
type] [paper size] load
[orientation] 189
checking an unresponsive
printer 199
checking status of parts and
supplies 59, 102
checking the status of parts and
supplies 60, 102
checking the virtual display
using the Embedded Web
Server 56, 99
cleaning
exterior of the printer 169
cleaning the printer 169
Close front door 189
Complex page, some data may not
have printed [39] 189
confidential data
information on securing 66, 111
confidential jobs
modifying print settings 57, 100
confidential print jobs 54, 93
printing from a Macintosh
computer 54, 94
printing from Windows 54, 94
Confidential Print menu 141
Configuration change, some held
jobs were not restored [57] 189
configuration information
wireless network 30
configurations
printer 34, 67
Configure MP menu 124
configuring
multiple printers 58, 101
supply notifications, imaging
unit 57, 99
supply notifications, maintenance
kit 57, 99
supply notifications, toner
cartridge 57, 99
configuring port settings 98
configuring supply
notifications 57, 99
configuring the Universal paper size
settings 39, 80
connecting to a wireless network
using Personal Identification
Number (PIN) method 32
using Push Button Configuration
(PBC) method 32
using the Embedded Web
Server 32
using wireless setup wizard 31
conservation settings
brightness, adjusting 63, 106
conserving supplies 168
Eco‑Mode 60, 103
Hibernate mode 62, 105
Hibernate Timeout 62, 105
Quiet Mode 103
Quiet mode 60
Schedule Power Modes 63, 106
Sleep Mode 104
Sleep mode 61
Index 243
conserving supplies 168
contacting customer support 233
control panel, printer 35
indicator light 36, 68
Sleep button light 36, 68
controller board
accessing 11, 38, 73
creating custom name
paper type 89
creating the printer control panel
PIN 58, 101
Custom Names menu 128
custom paper type
assigning 49
custom paper type name
assigning 89
creating 49
Custom Type [x]
assigning a paper type 49
creating custom name 89
Custom Type [x] name
creating 49
Custom Types menu 128
D
Default Source menu 121
Defective flash detected [51] 190
device and network settings
erasing 65
device and network settings
information
erasing 109
directory list
printing 55, 95
disk wiping 109
Disk Wiping menu 143
display troubleshooting
printer display is blank 201
display, control panel 35
display, printer control panel
adjusting brightness 63, 106
disposing of printer hard disk 108
documents, printing
from Macintosh 50, 90
from Windows 50, 90
E
Eco‑Mode setting 60, 103
Eco‑Settings
about 78
embedded solutions
erasing 65
embedded solutions information
erasing 109
Embedded Web Server
accessing 76
adjusting brightness 63
checking the status of
parts 60, 102
checking the status of
supplies 60, 102
copying settings to other
printers 58, 101
modifying confidential print
settings 57, 100
problem accessing 232
Embedded Web Server
Administrator's Guide
where to find 66, 111
emission
notices 234, 235, 238, 239, 240
encrypting the printer hard
disk 110
envelopes
loading, multipurpose
feeder 44, 85
tips on using 112
environmental settings
conserving supplies 168
display brightness, adjusting 106
Eco‑Mode 60, 103
Hibernate mode 62, 105
Hibernate Timeout 62, 105
printer display brightness,
adjusting 63
Quiet Mode 103
Quiet mode 60
Schedule Power Modes 63, 106
Sleep Mode 104
Sleep mode 61
erasing hard disk memory 109
erasing non‑volatile
memory 65, 109
erasing volatile memory 65, 109
Error reading USB drive. Remove
USB. 190
Error reading USB hub. Remove
hub. 190
Ethernet network
preparing to set up for Ethernet
printing 28
Ethernet network setup
using Macintosh 29
using Windows 29
Ethernet networking
Macintosh 29
Windows 29
Ethernet port 36, 71
Ethernet setup
preparing for an 28
exporting a configuration
using the Embedded Web
Server 79
exterior of the printer
cleaning 169
F
factory defaults
restoring 107
factory defaults, restoring 64
FCC notices 234, 239
finding printer IP address 76
Finishing menu 157
firmware card 11
flash drive
printing from 52, 92
Flash Drive menu 153
flash drives
supported file types 53, 93
font sample list
printing 55, 95
Forms and Favorites
setting up 77
G
General Settings menu 145
green settings
Eco‑Mode 60, 103
Hibernate mode 62, 105
Hibernate Timeout 62, 105
Quiet Mode 103
Quiet mode 60
Schedule Power Modes 63, 106
H
hardware
recycling 168
held jobs 54, 93
printing from a Macintosh
computer 54, 94
printing from Windows 54, 94
Help menu 166
Index 244
Hibernate mode
using 62, 105
Hibernate Timeout
setting 62, 105
hiding icons on the home screen 76
home screen
buttons, understanding 69
customizing 76
hiding icons 76
showing icons 76
home screen applications
configuring 77
finding information 77
home screen buttons
understanding 69
home screen buttons and icons
description 68
HTML menu 165
I
icons on the home screen
hiding 76
showing 76
Image menu 166
imaging unit
ordering 169
replacing 172
Imaging unit low [84.xy] 190
Imaging unit nearly low [84.xy] 190
Imaging unit very low, [x] estimated
pages remain [84.xy] 190
importing a configuration
using the Embedded Web
Server 79
Incorrect paper size, open [paper
source] [34] 191
indicator light 35
individual settings
erasing 65
individual settings information
erasing 109
Insert Tray [x] 191
installing an Internal Solutions
Port 15
installing an optional card 12
installing printer hard disk 21
installing printer on a network
Ethernet networking 29
installing printer software
adding options 27
installing printer software
(Windows) 26
installing the 250‑sheet tray 25
installing the 550‑sheet tray 25
Insufficient memory for Flash
Memory Defragment operation
[37] 191
Insufficient memory to collate job
[37] 191
Insufficient memory to support
Resource Save feature [35] 191
Insufficient memory, some Held
Jobs were deleted [37] 191
Insufficient memory, some held
jobs will not be restored [37] 192
internal options 11
Internal Solutions Port
changing port settings 98
installing 15
troubleshooting 204
IP address of computer
finding 75
IP address, printer
finding 76
IPv6 menu 134
J
jams
accessing 177
avoiding 176
understanding messages 177
jams, clearing
in duplex area 184
in front door 178
in manual feeder 186
in rear door 182
in standard bin 183
in tray [x] 185
Job Accounting menu 159
L
labels, paper
tips on using 113
letterhead
loading, multipurpose
feeder 44, 85
tips on using 113
light, indicator 35
linking trays 48, 88, 89
Load [paper source] with [custom
string] [paper orientation] 192
Load [paper source] with [custom
type name] [paper orientation] 192
Load [paper source] with [paper
size] [paper orientation] 192
Load [paper source] with [paper
type] [paper size] [paper
orientation] 193
Load manual feeder with [custom
string] [paper orientation] 193
Load manual feeder with [custom
type name] [paper orientation] 193
Load manual feeder with [paper
size] [paper orientation] 193
Load manual feeder with [paper
type] [paper size] [paper
orientation] 194
loading
multipurpose feeder 44, 85
trays 40, 81
loading the optional tray 40, 81
loading the standard tray 40, 81
lock, security 64, 108
M
maintenance kit
ordering 169
Maintenance kit low [80.xy] 194
Maintenance kit nearly low
[80.xy] 194
Maintenance kit very low, [x]
estimated pages remain
[80.xy] 194
memory
types installed on printer 65, 108
memory card 11
installing 13
memory card connector
location 73
Memory full [38] 194
menu settings
loading on multiple
printers 58, 101
menu settings page
printing 59, 102
menus
Active NIC 130
AppleTalk 135
Confidential Print 141
Configure MP 124
Custom Names 128
Custom Types 128
Default Source 121
Disk Wiping 143
Finishing 157
Index 245
Flash Drive 153
General Settings 145
Help 166
HTML 165
Image 166
IPv6 134
Job Accounting 159
list of 120
Miscellaneous 141
Network [x] 130
Network Card 132
Paper Loading 127
Paper Size/Type 121
Paper Texture 124
Paper Weight 126
Parallel [x] 137
PCL Emul 162
PDF 161
PostScript 162
Quality 158
Reports 129, 132
Security Audit Log 142
Set Date and Time 143
Setup 155
SMTP Setup menu 140
Standard Network 130
Standard USB 136
Substitute Size 124
TCP/IP 133
Universal Setup 129
Utilities 160
Wireless 135
XPS 161
Miscellaneous menu 141
moving the printer 9, 10, 174, 175
multipurpose feeder
loading 44, 85
N
Network [x] menu 130
Network [x] software error
[54] 194
Network Card menu 132
network setup page
printing 59, 102
noise emission levels 235
Non‑Printer Manufacturer [supply
type], see User’s Guide [33.xy] 195
non‑volatile memory 65, 108
erasing 65, 109
Not enough free space in flash
memory for resources [52] 195
notices 234, 235, 236, 237, 238,
239, 240
number of remaining pages
estimate 170
O
optional card
installing 12
optional tray
loading 40, 81
options
250‑sheet tray, installing 25
550‑sheet tray, installing 25
firmware cards 11
Internal Solutions Port,
installing 15
memory card 13
memory cards 11
printer hard disk, installing 21
printer hard disk, removing 24
updating in printer driver 27
ordering
imaging unit 169
maintenance kit 169
ordering supplies
toner cartridges 169
P
packaging
recycling 168
paper
characteristics 114
letterhead 115
loading, multipurpose
feeder 44, 85
preprinted forms 115
recycled 115
selecting 115
setting size 39
setting type 39
storing 116
unacceptable 115
Universal size setting 39, 80
using recycled 168
paper feed troubleshooting
message remains after jam is
cleared 205
paper jams
avoiding 176
paper jams, clearing
in duplex area 184
in front door 178
in manual feeder 186
in rear door 182
in standard bin 183
in tray [x] 185
Paper Loading menu 127
paper messages
[x]‑page jam, remove tray 1 to
clear duplex. [23y.xx] 184
paper size
setting 79
Paper Size/Type menu 121
paper sizes
supported by the printer 117
paper stop, using 39, 80
Paper Texture menu 124
paper type
setting 79
paper types
duplex support 118
supported by printer 118
where to load 118
Paper Weight menu 126
Parallel [x] menu 137
parallel port 36
parts
checking status 60, 102
checking, from printer control
panel 102
checking, using the Embedded
Web Server 60, 102
parts and supplies, status of
checking, on printer control
panel 59
PCL Emul menu 162
PDF menu 161
Personal Identification Number
method
using 32
port settings
configuring 98
PostScript menu 162
preparing to set up the printer on
an Ethernet network 28
print irregularities 219
print job
canceling from the printer control
panel 56
canceling, from computer 56, 95
print quality troubleshooting
blank pages 223
characters have jagged edges 213
Index 246
clipped pages or images 214
gray background on prints 216
horizontal voids appear on
prints 228
print irregularities 219
print is too dark 220
print is too light 222
printer is printing solid black
pages 225
repeating print defects appear on
prints 220
shadow images appear on
prints 215
skewed print 224
streaked horizontal lines appear
on prints 226
streaked vertical lines 227
toner fog or background
shading 230
toner rubs off 230
toner specks appear on prints 229
transparency print quality is
poor 225
uneven print density 231
white streaks 229
print troubleshooting
error reading flash drive 207
held jobs do not print 209
incorrect characters print 211
incorrect margins on prints 217
jammed pages are not
reprinted 206
job prints from wrong tray 210
job prints on wrong paper 210
jobs do not print 207
Large jobs do not collate 212
multiple‑language PDF files do not
print 206
paper curl 218
paper frequently jams 205
print job takes longer than
expected 210
tray linking does not work 211
unexpected page breaks
occur 212
printer
basic model 34
configurations 67
minimum clearances 9, 10
moving 9, 10, 174, 175
selecting a location 9, 10
shipping 175
printer configurations 34
basic model 67
configured model 67
printer control panel 35, 68
adjusting brightness 63
factory defaults, restoring 64, 107
indicator light 36, 68
Sleep button light 36, 68
using 35
printer control panel PIN
creating 58, 101
printer control panel, virtual
display
using the Embedded Web
Server 56, 99
Printer had to restart. Last job may
be incomplete. 195
printer hard disk
disposing of 108
encrypting 110
installing 21
removing 24
wiping 109
printer hard disk encryption 110
printer hard disk memory
erasing 109
printer IP address
finding 76
printer is printing blank pages 223
printer messages
[x]‑page jam, clear manual feeder.
[25y.xx] 186
[x]‑page jam, clear standard bin.
[20y.xx] 183
[x]‑page jam, open front door.
[20y.xx] 178
[x]‑page jam, open rear door.
[20y.xx] 182
[x]‑page jam, open tray [x].
[24y.xx] 185
Cartridge low [88.xy] 188
Cartridge nearly low [88.xy] 188
Cartridge very low, [x] estimated
pages remain [88.xy] 188
Cartridge, imaging unit mismatch
[41.xy] 188
Change [paper source] to [custom
string] load [paper
orientation] 189
Change [paper source] to [custom
type name] load
[orientation] 188
Change [paper source] to [paper
size] load [orientation] 189
Change [paper source] to [paper
type] [paper size] load
[orientation] 189
Close front door 189
Complex page, some data may not
have printed [39] 189
Configuration change, some held
jobs were not restored [57] 189
Defective flash detected [51] 190
Error reading USB drive. Remove
USB. 190
Error reading USB hub. Remove
hub. 190
Imaging unit low [84.xy] 190
Imaging unit nearly low
[84.xy] 190
Imaging unit very low, [x]
estimated pages remain
[84.xy] 190
Incorrect paper size, open [paper
source] [34] 191
Insert Tray [x] 191
Insufficient memory for Flash
Memory Defragment operation
[37] 191
Insufficient memory to collate job
[37] 191
Insufficient memory to support
Resource Save feature [35] 191
Insufficient memory, some Held
Jobs were deleted [37] 191
Insufficient memory, some held
jobs will not be restored
[37] 192
Load [paper source] with [custom
string] [paper orientation] 192
Load [paper source] with [custom
type name] [paper
orientation] 192
Load [paper source] with [paper
size] [paper orientation] 192
Load [paper source] with [paper
type] [paper size] [paper
orientation] 193
Load manual feeder with [custom
string] [paper orientation] 193
Load manual feeder with [custom
type name] [paper
orientation] 193
Index 247
Load manual feeder with [paper
size] [paper orientation] 193
Load manual feeder with [paper
type] [paper size] [paper
orientation] 194
Maintenance kit low [80.xy] 194
Maintenance kit nearly low
[80.xy] 194
Maintenance kit very low, [x]
estimated pages remain
[80.xy] 194
Memory full [38] 194
Network [x] software error
[54] 194
Non‑Printer Manufacturer [supply
type], see User’s Guide
[33.xy] 195
Not enough free space in flash
memory for resources [52] 195
Printer had to restart. Last job
may be incomplete. 195
Reinstall missing or unresponsive
cartridge [31.xy] 196
Reinstall missing or unresponsive
imaging unit [31.xy] 196
Remove paper from standard
output bin 196
Replace cartridge, 0 estimated
pages remain [88.xy] 196
Replace cartridge, printer region
mismatch [42.xy] 196
Replace imaging unit, 0 estimated
pages remain [84.xy] 196
Replace maintenance kit, 0
estimated pages remain
[80.xy] 197
Replace unsupported cartridge
[32.xy] 197
Replace unsupported imaging unit
[32.xy] 197
Serial option [x] error [54] 197
SMTP server not set up. Contact
system administrator. 197, 199
Standard network software error
[54] 197
Standard parallel port disabled
[56] 198
Standard USB port disabled
[56] 198
Too many flash options installed
[58] 198
Too many trays attached [58] 198
Unformatted flash detected
[53] 199
Unsupported option in slot [x]
[55] 199
Unsupported USB hub, please
remove 190
printer options troubleshooting
internal option is not
detected 202
Internal Solutions Port 204
tray problems 203
USB/parallel interface card 204
printer problems, solving basic 199
printer security
information on 66, 111
printer setup
verifying 33
printer software, installing
(Windows) 26
printing
canceling, from printer control
panel 95
directory list 55, 95
font sample list 55, 95
forms 90
from flash drive 52, 92
from Macintosh 50, 90
from Windows 50, 90
menu settings page 59, 102
network setup page 59, 102
printing a directory list 95
printing a document 50, 90
printing a font sample list 95
printing a menu settings page 102
printing a network setup
page 59, 102
printing confidential and other held
jobs
from a Macintosh
computer 54, 94
from Windows 54, 94
printing forms 90
printing from a flash drive 52, 92
Push Button Configuration method
using 32
Q
Quality menu 158
Quiet Mode 103
Quiet mode 60
R
recycled paper
using 115, 168
recycling
hardware 168
packaging 168
supplies 168
reducing noise 60, 103
Reinstall missing or unresponsive
cartridge [31.xy] 196
Reinstall missing or unresponsive
imaging unit [31.xy] 196
Remote Operator Panel
setting up 78
Remove paper from standard
output bin 196
removing printer hard disk 24
repeat print jobs 54, 93
printing from a Macintosh
computer 54, 94
printing from Windows 54, 94
repeating print defects appear on
prints 220
Replace cartridge, 0 estimated
pages remain [88.xy] 196
Replace cartridge, printer region
mismatch [42.xy] 196
Replace imaging unit, 0 estimated
pages remain [84.xy] 196
Replace maintenance kit, 0
estimated pages remain
[80.xy] 197
Replace unsupported cartridge
[32.xy] 197
Replace unsupported imaging unit
[32.xy] 197
replacing
imaging unit 172
toner cartridge 170
Reports menu 129, 132
reserve print jobs
printing from a Macintosh
computer 54, 94
printing from Windows 54, 94
restoring factory default
settings 107
S
safety information 6, 7
Schedule Power Modes
using 63, 106
Index 248
security
modifying confidential print
settings 57, 100
Security Audit Log menu 142
security lock 64, 108
security settings
erasing 65
security settings information
erasing 109
security Web page
where to find 66, 111
selecting a location for the
printer 9, 10
selecting paper 115
Serial option [x] error [54] 197
serial printing
setting up 96
Set Date and Time menu 143
setting
paper size 39, 79
paper type 39, 79
TCP/IP address 133
setting Hibernate Timeout 62, 105
setting up serial printing 96
setting up the printer
on an Ethernet network
(Macintosh only) 29
on an Ethernet network (Windows
only) 29
Setup menu 155
shipping the printer 175
showing icons on the home
screen 76
Sleep Mode
adjusting 104
Sleep mode
adjusting 61
SMTP server not set up. Contact
system administrator. 197, 199
SMTP Setup menu 140
standard bin, using 39, 80
Standard Network menu 130
Standard network software error
[54] 197
Standard parallel port disabled
[56] 198
standard tray
loading 40, 81
Standard USB menu 136
Standard USB port disabled
[56] 198
statement of volatility 65, 108
status of parts
checking 102
status of parts and supplies
checking 59
status of supplies
checking 102
storing
paper 116
supplies 170
storing print jobs 54, 93
streaked horizontal lines appear on
prints 226
streaked vertical lines appear on
prints 227
streaks appear 229
Substitute Size menu 124
supplies
checking status 60, 102
checking, from printer control
panel 102
checking, using the Embedded
Web Server 60, 102
conserving 168
recycling 168
storing 170
using recycled paper 168
supplies, ordering
imaging unit 169
maintenance kit 169
toner cartridges 169
supply notifications
configuring 57, 99
supported flash drives 53, 93
supported paper sizes 117
supported paper types and
weights 118
T
TCP/IP menu 133
tips
card stock 112
letterhead 113
on using envelopes 112
on using labels 113
transparencies 113
tips on using envelopes 112
toner cartridge
replacing 170
toner cartridges
ordering 169
toner darkness
adjusting 51, 91
Too many flash options installed
[58] 198
Too many trays attached [58] 198
touch screen
buttons, using 70
transparencies
loading, multipurpose
feeder 44, 85
tips 113
trays
linking 48, 88, 89
loading 40, 81
unlinking 48, 88, 89
troubleshooting
an application error has
occurred 231
cannot open Embedded Web
Server 232
checking an unresponsive
printer 199
contacting customer support 233
solving basic printer
problems 199
troubleshooting, display
printer display is blank 201
troubleshooting, paper feed
message remains after jam is
cleared 205
troubleshooting, print
error reading flash drive 207
held jobs do not print 209
incorrect characters print 211
incorrect margins on prints 217
jammed pages are not
reprinted 206
job prints from wrong tray 210
job prints on wrong paper 210
jobs do not print 207
Large jobs do not collate 212
multiple‑language PDF files do not
print 206
paper curl 218
paper frequently jams 205
print job takes longer than
expected 210
tray linking does not work 211
unexpected page breaks
occur 212
troubleshooting, print quality
blank pages 223
characters have jagged edges 213
clipped pages or images 214
Index 249
gray background on prints 216
horizontal voids appear on
prints 228
print irregularities 219
print is too dark 220
print is too light 222
printer is printing solid black
pages 225
repeating print defects appear on
prints 220
shadow images appear on
prints 215
skewed print 224
streaked horizontal lines appear
on prints 226
streaked vertical lines 227
toner fog or background
shading 230
toner rubs off 230
toner specks appear on prints 229
transparency print quality is
poor 225
uneven print density 231
white streaks on a page 229
troubleshooting, printer options
internal option is not
detected 202
Internal Solutions Port 204
tray problems 203
USB/parallel interface card 204
U
understanding the home screen 69
understanding the home screen
buttons and icons 68
uneven print density 231
Unformatted flash detected
[53] 199
Universal paper size settings
configuring 39, 80
Universal Setup menu 129
unlinking trays 48, 88, 89
Unsupported option in slot [x]
[55] 199
Unsupported USB hub, please
remove 190
updating options in printer
driver 27
USB port 36, 71
USB/parallel interface card
troubleshooting 204
User’s Guide
using 8
using Forms and Favorites 90
using Hibernate mode 62, 105
using recycled paper 168
using Schedule Power
Modes 63, 106
using the printer control
panel 35, 68
using the touch‑screen buttons 70
Utilities menu 160
V
verify print jobs 54, 93
printing from a Macintosh
computer 54, 94
printing from Windows 54, 94
verifying printer setup 33
vertical voids appear 229
virtual display
checking, using Embedded Web
Server 56, 99
voids appear 229
volatile memory 65, 108
erasing 65, 109
volatility
statement of 65, 108
W
wiping the printer hard disk 109
Wireless menu 135
wireless network
configuration information 30
wireless network setup
using the Embedded Web
Server 32
wireless setup wizard
using 31
X
XPS menu 161
Index 250
1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN
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OME13038800
Ver00 F 2013-10
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toshiba-e-studio-470p

  • from AS-400 system , it is possibile to print but from outlook-excel.,...etc... the printer do not recognize the paper Submitted on 15-2-2024 at 14:18

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  • i ran out of ink should i refill the cartidge or buy a new cartidge Submitted on 21-4-2022 at 09:13

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  • i ran out of ink . should i refill the cartridge ? or buy a new cartidge for toshiba e studio 470 p printer Submitted on 21-4-2022 at 09:09

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