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Erasing printer memory................................................................................................................................... 86
Erasing printer hard disk memory.................................................................................................................86
Encrypting the printer hard disk.................................................................................................................... 87
Restoring factory default settings................................................................................................................. 87
Statement of Volatility.......................................................................................................................................87
Maintaining the printer.............................................................................. 89
Networking..........................................................................................................................................................89
Cleaning the printer..........................................................................................................................................90
Ordering parts and supplies............................................................................................................................91
Replacing parts and supplies.........................................................................................................................92
Moving the printer........................................................................................................................................... 104
Saving energy and paper.............................................................................................................................. 105
Clearing jams.............................................................................................106
Avoiding jams................................................................................................................................................... 106
Identifying jam locations................................................................................................................................ 107
Paper jam in trays............................................................................................................................................ 108
Paper jam in door A.........................................................................................................................................108
Paper jam in the standard bin.........................................................................................................................111
Paper jam in the multipurpose feeder..........................................................................................................111
Paper jam in the manual feeder....................................................................................................................112
Troubleshooting.........................................................................................114
Network connection problems......................................................................................................................114
Hardware options problems.......................................................................................................................... 116
Issues with supplies..........................................................................................................................................117
Paper feed problems....................................................................................................................................... 118
Printing problems..............................................................................................................................................121
Color quality problems................................................................................................................................... 146
Contacting customer support.......................................................................................................................149
Upgrading and migrating........................................................................ 150
Hardware........................................................................................................................................................... 150
Software............................................................................................................................................................. 156
Firmware............................................................................................................................................................ 156
Contents 4
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