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Action Yes No
Step 8
Check for missing or faded text on prints.
aFrom the Copy screen, adjust the settings of the following:
Sharpness—Increase the sharpness setting.
Contrast—Increase the contrast setting.
bResend the copy job.
Do prints have missing or faded text?
Go to step 9. The problem is
solved.
Step 9
Check for washedout or overexposed output.
aFrom the Copy screen, adjust the settings of the following:
Background Removal—Reduce the current setting.
Darkness—Increase the current setting.
bResend the copy job.
Do pages show washedout or overexposed prints?
Contact customer
support.
The problem is
solved.
Scanner unit does not close
Action Yes No
Check if there are no obstructions between the scanner unit and
the printer.
aLift the scanner unit.
bRemove any obstruction that keeps the scanner unit open.
cLower the scanner unit.
Did the scanner unit close properly?
The problem is
solved.
Contact customer
support.
Solving fax problems
“Caller ID is not shown” on page 281
“Cannot send or receive a fax” on page 281
“Can receive but not send faxes” on page 284
“Can send but not receive faxes” on page 284
“Fax and e-mail functions are not set up” on page 285
“Received fax has poor print quality” on page 286
Troubleshooting 280
280


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