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Action Yes No
Step 3
Check for a dial tone.
Call the fax number to check if it is working properly.
If you are using the On Hook Dial feature, then turn up the
volume to check if you hear a dial tone.
Can you hear a dial tone?
Go to step 5. Go to step 4.
Step 4
Check the telephone wall jack.
aConnect the analog telephone directly to the wall jack.
bListen for a dial tone.
cIf you do not hear a dial tone, then use a dierent telephone
cable.
dIf you still do not hear a dial tone, then connect the analog
telephone to a dierent wall jack.
eIf you hear a dial tone, then connect the printer to that wall jack.
Can you send or receive a fax?
The problem is
solved.
Go to step 5.
Step 5
Check if the printer is connected to an analog phone service or to
the correct digital connector.
If you are using an Integrated Services for Digital Network
(ISDN) telephone service, then connect to an analog telephone
port of an ISDN terminal adapter. For more information, contact
your ISDN provider.
If you are using DSL, then connect to a DSL filter or router that
supports analog use. For more information, contact your DSL
provider.
If you are using a private branch exchange (PBX) telephone
service, then make sure that you are connecting to an analog
connection on the PBX. If none exists, then consider installing
an analog telephone line for the fax machine.
Can you send or receive a fax?
The problem is
solved.
Go to step 6.
Step 6
Temporarily disconnect other equipment and disable other
telephone services.
aDisconnect other equipment (such as answering machines,
computers, modems, or telephone line splitters) between the
printer and the telephone line.
bDisable call waiting and voice mail. For more information,
contact your telephone company.
Can you send or receive a fax?
The problem is
solved.
Go to step 7.
Troubleshooting 215
215


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