Manual Toshiba 65UL610U (page 80 of 106) (English)

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Chapter 9: Troubleshooting

Remote control problems

• Ensure the remote control is s et to the correct device mode

(- p. 90).

• Remove all obstructions between the remote control and the

TV.

• Replace the remote control’s batteries (- p. 24).

• Your TV’s remote control may not operate certain features on

your external device. Refer to the owner’s manual for your

other device to determine its availa

ble features. If your TV

remote control does not operate a specific feature on another

device, use the remote control that came with the device

(- p. 93–98).

• If the TV still does not act as expected, perform the Reset

Factory Defaults procedure (- p. 53).

Channel tuning problems

• Ensure the remote control is s et to the correct device mode

(- p. 90).

• The Auto Tuning feature may have erased the channel from

memory. Add the channel to the channel memory (- p. 30).

• The Lock feature may have blocked the channel. Unblock the

channel (- p. 47).

• If you cannot tune digital channels, check the antenna

configuration (- p. 30). If the problem persists, clear all

channels from the channel

list and reprogram channels into

memory (- p. 30). If the problem persists, use the Reset

Factory Defaults procedure (- p. 53). See “TV stops

responding to controls” and “Other problems” (- p. 79).

Closed caption problems

• If the program or video you have selected is not closed-

captioned, no captions appear.

• If text is not available, a black rectangle may appear. If this

happens, turn off the closed-caption feature

(- p. 44).

• A closed-caption signal may not display correctly under the

following circumstances: a) the videotape is dubbed; b) the

signal reception is weak; or c) the signal rec

eption is

nonstandard (- p. 44).

Rating blocking (V-Chip) problems

• If you forget your PIN code: While the PIN code entering

screen is displayed, press

Q 4 times within 5 seconds. The

old PIN code is cleared (- p. 45).

• The V-Chip feature is available for U.S. V-Chip systems only

(- p. 45).

No HDMI® CEC operation

• HDMI

CEC Control feature is available for Toshiba HDMI

CEC compatible devices.

• Ensure HDMI cables with the HDMI Logo ( ) are

used.

• When the connected HDMI

CEC device does not work

correctly after you have changed the device’s settings, turn

off your TV and unplug the power cord. After 1 minute, plug

it in and turn it on again.

• If several devices are connected, HDMI

CEC Control feature

may not operate properly.

• Read the instruction manual of the connected HDMI

CEC

device.

HDMI problems

For HDMI cables

• Ensure HDMI cables with the HDMI Logo ( ) are

used (- p. 15).

For Legacy HDMI sources

• Some legacy HDMI sources may not work properly with the

latest HDMI TV products due to new standards. Turn off

these HDMI settings (Content Type and INSTAPORT™)

(- p. 50).

Network problems

Cannot connect to the Internet

• Check the modem and its incoming cable/telephone

connections (- p. 23).

• Confirm your modem’s operation.

• Ensure your IP address is set up correctly.

No network connection

• If using a wired network connection, check to ensure the LAN

cables are connected properly (- p. 23).

• Ensure the modem and router power cords are plugged in

and the devices are operating properly.

• Ensure your IP address is set up correctly. See Section

(- “Setting up the Network”).

• Check to ensure proper op

eration of other network connected

devices.

Network Setup fails (Auto)

• Check to ensure the LAN cables are connected properly

(- p. 23).

• DHCP is not enabled on the router, or no router is present.

Refer to your router’s documentation for instructions on

enabling DHCP. If your router does not support DHCP, you

must manually set up the IP

address.

• Internet service is not available. Check your cable/DSL

modem or contact your ISP for Internet service issues.

Network Setup fails (Manual)

• Ensure the TV IP address is not the same as any other device

on the network.

Example: IP address 192.168.0.100 and IP address

192.168.0.101 are different addresses on the same network.

• Make sure the TV IP address is on the same subnet as the

networked PC.

Example of proper setup: The PC has the IP address

192.168.0.100 with the Subnet

mask 255.255.255.0, the TV

has the IP address 192.168.0.101 with the Subnet mask

255.255.255.0; both are on the same subnet.

Example of improper setup: The PC has the IP address

192.168.1.100 with the Subnet mask 255.255.255.0, the TV

has the IP address 192.168.0.101 with the Subnet mask

255.255.253.0; they are on different sub-nets.

Unstable network connection

• When using a wired home-network connection, unplug the

LAN cables, and then reconnect them.

• When using a wireless home-network connection:

– Remove AC power from the router and the television for

1 minute.

• Reconnect AC power to the router.

• Reconnect AC power to the television and turn it ON.

After 2 minutes,

check connection stability.

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Toshiba 65UL610U Manual

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