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6.2 Warranty process
Adheringtothefollowingwarrantyprocessisaprerequisitetothesatisfactionofanywar-
ranty claims.
Beforedispatchinganyapparentlyfaultygoods,itisimperativetocoordinatethedelivery
withTorqeedoServices.Youcancontactusbyphone,emailorpost.Theabilitytomake
contactviathewww.torqeedo.comwebsiteisbeingextendedsuccessively.Youcannd
thecontactdetailsonthebackofthismanual.Please understand that we are unable to
deal with products of which we have not been notified and will therefore refuse to accept
delivery.
Tocheckawarrantyclaimandtoprocessawarranty,werequireacompletedwarranty
certificate as well as proof of purchase.
•Please note the RMA Number well visible on the outside of the transport packaging.
•Please provide a completed warranty certificatewithyourshipment.Thewarranty
certicateformissuppliedwiththisoperatingmanual,itisalsoavailableasadown-
loadfromourwebsite.Thecompletedcerticatemustprovidecontactdetails,product
details,serialnumber,andabriefdescriptionoftheproblem
•Please provide a proof of purchase.Theproofofpurchasemustindicatealsothedateof
purchase(e.g.transactionreceipt).
ForreturningtheproducttotheServiceCenter,werecommendkeepingtheoriginalTor-
qeedopackaging.Ifthisisnolongeravailablepackagingthatexcludestransportdamage
must be used as this is not included in the warranty.
Weareavailabletoansweranyquestionsregardingthewarrantyprocess-simplyusethe
detailsonthebackcover.
7. Decommissioning the product / disposal
TheTorqeedosolarmoduleismanufacturedinaccordancewithEU
Directive2002/96.Thisdirectiveregulatesthedisposalofelectrical
andelectronicdevicestoprotecttheenvironment.
Youcanhandoverthesolarmoduletoacollectionpointasperthe
regionalregulations.Fromthereitwillbeprofessionallydisposed.
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