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Allgemeine Garantiebedingungen
DE EN
12.3 Garantieprozess
Die Einhaltung des nachfolgend beschriebenen Garantieprozesses ist Voraussetzung
für die Erfüllung von Garantieansprüchen.
Zur reibungslosen Abwicklung von Garantiefällen bitten wir um Berücksichti-
gung folgender Hinweise:
Bitte kontaktieren Sie im Fall einer Reklamation den Torqeedo Service. Dieser
teilt Ihnen ggf. eine RMA-Nummer zu.
Zur Bearbeitung Ihrer Reklamation durch den Torqeedo Service, halten Sie bit-
te Ihren Kaufbeleg und einen ausgefüllten Garantieschein bereit. Der Vordruck
für den Garantieschein liegt dieser Anleitung bei. Die Angaben im Garantieschein
müssen unter anderem Kontaktdaten, Angaben zum reklamierten Produkt, Seri-
ennummer und eine kurze Problembeschreibung enthalten.
Bitte beachten Sie bei einem eventuellen Transport von Produkten zum Torqee-
do Service, dass unsachgemäßer Transport nicht durch Garantie oder Gewähr-
leistung abgedeckt ist.
Für Rückfragen zum Garantieprozess stehen wir Ihnen unter den auf der Rückseite
angegebenen Kontaktdaten zur Verfügung.
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