Manual Torqeedo Deep Blue i (page 54 of 117) (English, German)

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General conditions of warranty

EN DE

page 54 / 117

Torqeedo has the right to refuse warranty claims if

■The warranty was not submitted correctly (especially failure to make contact be-

fore dispatching goods under complaint, absence of a fully completed warranty

form and of proof of purchase; see warranty process).

■The product has been used in a manner contrary to instructions.

■The safety, operating, and care information in the instructions were not followed.

■Prescribed maintenance intervals were not complied with and documented.

■The purchased item was in any way converted, modified, or equipped with parts

or accessory items which are not expressly authorised by Torqeedo or which do

not form part of recommended equipment.

■Previous maintenance or repair was undertaken by companies not authorised by

Torqeedo, or parts other than original replacement parts were used. This applies

unless the end customer can prove that the circumstances resulting in the refusal

of the warranty claim have not encouraged the progress of the defect.

In addition to the claims arising from this warranty, the end customer has statutory

warranty rights arising from his purchase contract with the relevant dealer; these are

not restricted by this warranty.

10.4 Warranty process

It is a prerequisite that the warranty process described below is followed for the ful-

filment of warranty claims.

For the problem-free handling of warranty cases, we request that the following

instructions are complied with:

■In the event of a claim, please contact Torqeedo Service. This team will provide

you with a return ID number.

■Please have your service check folder, proof of purchase, and a completed war-

ranty form ready so that Torqeedo Service can process your claim. The printed

template for the warranty form is attached to these instructions. The information

in the warranty form must include contact details, details of product under claim,

serial number, and a brief description of the problem.

■Should it be necessary to transport products to Torqeedo Service, please note

that inappropriate transport is not covered by guarantee or warranty.

For queries regarding the warranty process, we can be contacted by means of the

details given on the back page.

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Torqeedo Deep Blue i Manual

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