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Conditions de garantie générales
IT FR
10.3 Recours à la garantie
Il est impératif de respecter la procédure de recours à la garantie décrite ci-après
pour avoir droit à la garantie.
Afin de permettre une liquidation sans problème des sinistres, nous vous
prions de tenir compte des indications suivantes :
En cas de réclamation, contactez le SAV Torqeedo. Le cas échéant, celui-ci vous
attribuera un numéro RMA.
Pour le traitement de votre réclamation par le SAV Torqeedo, ayez sous la main
votre carnet d’entretien, votre justificatif d‘achat et un bon de garantie dûment
rempli. Le formulaire pour le bon de garantie est joint à ce mode d’emploi.
Les renseignements portés sur le bon de garantie doivent comporter entre
autres vos coordonnées, des informations sur le produit faisant l’objet de la
réclamation, le numéro de série et une brève description du problème.
Notez que, en cas d’envoi de produits au SAV Torqeedo, un transport non
conforme ne sera pas couvert par la garantie.
Si vous souhaitez de plus amples informations sur la procédure de recours à la
garantie, n’hésitez pas à nous joindre aux coordonnées indiquées au dos.
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