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Allgemeine Garantiebedingungen EN DE
10.3 Garantieprozess
Die Einhaltung des nachfolgend beschriebenen Garantieprozesses ist Voraussetzung
für die Erfüllung von Garantieansprüchen.
Zur reibungslosen Abwicklung von Garantiefällen bitten wir um
Berücksichtigung folgender Hinweise:
Bitte kontaktieren Sie im Fall einer Reklamation den Torqeedo Service. Dieser
teilt Ihnen ggf. eine RMA-Nummer zu.
Zur Bearbeitung Ihrer Reklamation durch den Torqeedo Service, halten Sie bitte
Ihr Service-Checkheft, Ihren Kaufbeleg und einen ausgefüllten Garantieschein
bereit. Der Vordruck für den Garantieschein liegt dieser Anleitung bei. Die
Angaben im Garantieschein müssen unter anderem Kontaktdaten, Angaben
zum reklamierten Produkt, Seriennummer und eine kurze Problembeschreibung
enthalten.
Bitte beachten Sie bei einem eventuellen Transport von Produkten zum
Torqeedo Service, dass unsachgemäßer Transport nicht durch Garantie oder
Gewährleistung abgedeckt ist.
Für Rückfragen zum Garantieprozess stehen wir Ihnen unter den auf der Rückseite
angegebenen Kontaktdaten zur Verfügung.
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