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Generelle garantibetingelser DA NL
10.3 Garantiproces
Overholdelse af garantiprocessen, der er beskrevet nedenfor, er en forudsætning for
opfyldelse af garantikrav.
For at sikre en problemfri afvikling af garantitilfælde skal vi bede dig følge
nedenstående henvisninger:
Kontakt Torqeedo service, hvis du har en reklamation. Torqeedo service vil
herefter evt. tildele dig et RMA-nummer.
For at Torqeedo service kan behandle din reklamation, skal du have dit
servicehæfte, din købskvittering og det udfyldte garantibevis klar. Der er vedlagt
en fortrykt formular til garantibeviset i denne vejledning. Oplysningerne i
garantibeviset skal blandt andet indeholde kontaktdata, oplysninger om det
produkt, der reklameres for, serienummer og en kort beskrivelse af problemet.
Vær opmærksom på, at ved en eventuel transport af produkter til Torqeedo
service er uhensigtsmæssig transport ikke dækket af garantien.
Har du spørgsmål til garantiprocessen, kan du finde vores kontaktoplysninger på
bagsiden af denne vejledning.
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