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You can find current and more detailed information at tomtom.com/privacy.
Memory card slot
Some TomTom navigation devices have a memory card slot that is located on the side or bottom of
the device.
Before you use the memory card slot, make sure that you have the latest version of the application
installed on your navigation device by connecting to MyDrive using a computer.
When your VIA is up-to-date, you can use a memory card as extra storage space to add extra maps
or to store routes and tracks to your device. Maps can be purchased from tomtom.com.
Important: Routes and tracks cannot be stored on the same memory card as maps because different
memory card formatting is used.
Finding the memory card slot
The memory card slot is under the mount.
To insert a memory card, release the mount from the VIA using the thumb indent. Insert the
memory card into the slot. Clip the mount back onto the device until you hear it click.
Device not starting
In rare cases, your TomTom VIA may not start correctly or may stop responding to your taps.
First, check that the battery is charged. To charge the battery, connect your VIA to the car charger.
It can take 3 - 5 hours to fully charge the battery depending on the type of device.
Important: Do not charge your device using your vehicle's own USB port because it is not powerful
enough.
If this does not solve the problem, you can perform a reset. To do this, press and hold the On/Off
button until your VIA begins to restart.
Charging your device
The battery in your TomTom VIA charges when you connect it to your TomTom vehicle charger, to
your computer or to a USB Home Charger.
Important: Do not charge your device using your vehicle's own USB port because it is not powerful
enough.
You are warned when the battery level is low or critical. You lose your connection to some TomTom
services when the battery level is low or critical. When the battery is empty, your VIA goes into
sleep mode.
Important: On device models START 42/52, START 40/50/60, and GO 51/61, the screen intentional-
ly dims when you connect your device to your computer. The screen also dims if you use a
non-TomTom charger that does not provide enough power when charging.
Note: Use ONLY the USB cable supplied with your VIA. Other USB cables may not work.
Caring for your VIA
It is important to take care of your device:
Do not open the casing of your device under any circumstances. Doing so may be dangerous and
will invalidate the warranty.
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