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You can find current and more detailed information at tomtom.com/privacy.
Device not starting
In rare cases, your TomTom START may not start correctly or may stop responding to your taps.
First, check that the battery is charged. To charge the battery, connect your START to the car
charger. It can take 3 - 5 hours to fully charge the battery depending on the type of device.
If this does not solve the problem, you can perform a reset. To do this, press and hold the On/Off
button until your START begins to restart.
Charging your device
The battery in your TomTom START charges when you connect it to the vehicle's charger, to your
computer or to a USB Home Charger.
You are warned when the battery level is low or critical. You lose your connection to some TomTom
services when the battery level is low or critical. When the battery is empty, your START goes into
sleep mode.
Note: Use ONLY the USB cable supplied with your START. Other USB cables may not work.
Finding the memory card slot
The memory card slot is under the mount.
To insert a memory card, release the mount from the START using the thumb indent. Insert the
memory card into the slot. Clip the mount back onto the device until you hear it click.
Caring for your START
It is important to take care of your device:
Do not open the casing of your device under any circumstances. Doing so may be dangerous and
will invalidate the warranty.
Wipe or dry the screen of your device using a soft cloth. Do not use any liquid cleaners.
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