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Chapter 17
TomTom limited warranty
47
TomTom limited warranty
WARRANTOR
Non-U.S. and non-Canadian purchases: If you have made your purchase outside
the United States and Canada, this Limited Warranty is granted by and this
Limitation of Liability is stipulated for the benefit of TomTom International B.V.,
Rembrandtplein 35, 1017 CT Amsterdam (The Netherlands).
WHAT THIS WARRANTY COVERS
1) TomTom Int ernational B.V. (TomTo m) warrants to you that the Hardware will
be free from defects in workmanship and materials under normal use (“Defects”)
for a period of two (2) years from the date that the Hardware was first purchased
by you (“Warranty Period”). During the Warranty Period the Hardware will be
repaired or replaced at TomTom’s choice (“Limited Warranty) without charge to
you for either parts or labour. This Limited Warranty covers the replacement of the
Hardware only. If the Hardware is repaired after the Warranty Period has expired,
the Warranty Period for the repair will expire six (6) months after the date of repair.
WHAT THIS WARRANTY DOES NOT COVER
2) The Limited Warranty does not apply to normal wear and tear, does not apply
when the Hardware is opened or repaired by someone not authorized by TomTom
and does not cover repair or replacement of any Hardware or part thereof
damaged by: misuse, moisture, liquids, proximity or exposure to heat and
accident, abuse, non-compliance with the instructions supplied with the
Hardware, neglect or misapplication. The Limited Warranty does not cover
physical damage to the surface of the Hardware. This Limited Warranty does not
cover any software that may accompany or be installed on the Hardware.
HOW TO MAKE A WARRANTY CLAIM
3) In order to make a claim of a Defect, you must contact TomTom by email during
the Warranty Period via www.tomtom.com to explain the Defect and to obtain an
RMA number (Return Materials Authorization) if necessary. You must return the
Hardware during the Warranty Period, along with an explanation of the Defect, to
the address provided to you by TomTom. If a defect arises and a valid claim under
this Limited Warranty is received by TomTom after the first one hundred and eighty
(180) days of the Warranty Period, TomTom is entitled to charge you for any
reasonable shipping and handling costs made in connection with the repair or
replacement of the Hardware. You must comply with any other return procedures
stipulated by TomTom, if any.
YOUR LEGAL RIGHTS
4) Some countries may not allow the exclusion or limitation of damages. If any part
of this Limited Warranty is held to be invalid or unenforceable, the remainder of
the Limited Warranty shall nonetheless remain in full force and effect.
47


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