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Tip: We recommend using a broadband internet connection whenever you connect your
navigation device to MyTomTom.
Setting up MyTomTom
To set up MyTomTom, do the following:
1. Connect your computer to the internet.
2. Start a browser and go to tomtom.com/getstarted.
3. Click Download now.
Your browser downloads the MyTomTom support application, which you need to
install on your computer in order to connect your device to MyTomTom. Follow the
instructions on the screen if you are asked questions while downloading.
4. Connect your device to your computer using the USB cable.
Your device is then recognised, and possible updates are offered.
Important: You should plug the USB connector directly into a USB port on your computer
and not into a USB hub or USB port on a keyboard or monitor.
Once the MyTomTom support application is installed on your computer, you can access
MyTomTom from the system tray on your computer.
Tip: When you connect your navigation device to your computer, MyTomTom tells you if
there are any updates for your device.
Device not starting
In rare cases, your TomTom navigation module may not start correctly or may stop
responding to your taps.
The battery may not be charged enough. The battery charges when the navigation module
is docked in the car dock and the Sony XNV is powered, or when the module is connected
to the computer. The screen shows a warning if there is a problem with the battery.
The battery temperature may be too high or too low. Also in this case the screen shows a
warning. The navigation module will start-up if the battery temperature is within the spec-
ifications.
If the battery is charged but navigation is still not available, you may need to reset the nav-
igation module. To reset your navigation module, first remove it from the car dock by
pressing the release button. Then press the reset button on the back of the navigation
module for at least 10 seconds. Push the navigation module back into the car dock.
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