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Device not starting
In rare cases, your TomTom navigation device may not start correctly or may stop responding to
your taps.
First, check that the battery is charged. To charge the battery, connect your device to the car
charger. It can take up to 2 hours to fully charge the battery.
If this does not solve the problem, you can reset the device. To do this, press and hold the On/Off
button until you hear the drum sound and your device restarts. This can take 30 seconds or more.
Charging your device
The battery in your TomTom navigation device charges when you connect it to the car charger or
to your computer.
Important: You should plug the USB connector directly into a USB port on your computer and not
into a USB hub or USB port on a keyboard or monitor.
Sharing information with TomTom
When you first start navigating or perform a reset, your device asks for permission to collect some
information about your use of the navigation device. The information is stored on the device until
we retrieve it. We use it anonymously to improve our products and services. If you use LIVE
services, we will also use your location information to deliver the services to you.
You can change whether you share this information with us at any time by doing the following:
1. In the Main Menu, tap Settings.
2. Tap Me and my device.
3. Tap My information.
4. Tap No to stop sharing or tap Yes to start sharing.
Note: If you choose not to share this information, you will no longer receive LIVE services. This
is because LIVE services need to send the location of your device to TomTom in order to re-
ceive the traffic information related to where you are. The end date of your subscription remains
the same, even if you do not share this information with us.
For more information, see our privacy policy at tomtom.com/privacy.
Safety Notice
Some navigation devices contain a GSM/GPRS module which can interfere with electrical devices
such as cardiac pacemakers, hearing aids and aviation equipment.
Interference with these devices may endanger the health or life of you or others.
If your device includes a GSM/GPRS module, do not use it near unprotected electrical units or in
areas where the use of mobile telephones is prohibited, such as hospitals and aircraft.
Take care of your navigation device
It is important to take care of your device:
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