Manual Tiptel 3220 (page 76 of 80) (English)

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6.Troubleshooting

Issue 1：The LCD does not light up

 Check the AC power adapter. Make sure it is the one provided in your package.

 Check the power outlet. Make sure that the power that outlet you are plugging your

device into is working. Try to plug a different device into the socket to make sure it has

power.

Issue 2：No signal tone heard from the handset

 Check the connection cord between the handset and the phone. Make sure it is

connected properly.

Issue 3：Cannot access the web interface

 Check the connection between the PC port of the device and the network port of the

computer. Make sure it is fine.

 Check whether the IP address of the device is correct.

 If it is LAN, please make sure there is no IP address collision with other devices on the

network.

Issue 4：Cannot call out

 Please see the network connection status of device, if it is exception, and then check the

connection of network.

 If the network connection is normal, please check whether the device has registered

successfully.

 If the network connection and the registered are both normal, please confirm whether

the dial rule is correct, or please communicate with the service operator.

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Tiptel 3220 Manual

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