480551
17
Zoom out
Zoom in
Previous page
1/19
Next page
P14
TROUBLESHOOTING
A.1 TROUBLESHOOTING
There may be various reasons for the abnormal operation of the receiver. Check the receiver
according to the procedures shown below. If the receiver does not work properly after checking
it, please contact the dealer or the local Service Hotline. Do NOT open the receiver cover. It
may cause a dangerous situation and the warranty will g
Problem Possible cause What to do
Stand-by indicator do not
light up
Mains lead unplugged/
multipoint connector
switched off
Front panel switch is in
OFF position
Check mains lead /switch
multipoint connector on
Set front panel switch to
ON position
No signal found Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Active antenna requires to
switch ON antenna power/
external feed
Check aerial lead
Check aerial
Check with dealer
Switch receiver’s Antenna
Power ON/ connect
external feed
No picture or sound on TV Input is not selected on
your TV
TV or VCR are not connected
to main
Bad cable connection
Switch to correct TV input
Check mains lead
Firmly plug in cables between
receiver and TV
Scrambled channel
message
Channel is scrambled Select alternative channel
No response to
remote control
Receiver off
Handset not aimed correctly
IR sensor obstructed
Hand set batteries exhausted
Plug in and turn on plug
Aim handset at IR sensor
Check for obstructions
Replace handset batteries
Forgotten channel lock code
Contact local Service Hotline
or send email to our Support
via www.thomsonstb.net
Forgotten menu lock
code
Contact local Service Hotline
or send email to our Support
via www.thomsonstb.net
After moving the receiver
to another room you are
no longer able to receive
digital reception
The aerial feed former new
point may come through a
distribution system which
may reduce the digital signal
now received by the box.
Try a direct feed from
the antenna
Record not performed The USB storage device is
not connected
There is no free space on the
storage device
The USB storage device
format is not supported
Make sure a storage device
is connected.
Delete some data from the
storage device and try again.
Make sure your USB storage
device is formatted in FAT or
FAT32 file system.
17


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Thomson TTR500 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Thomson TTR500 in the language / languages: English as an attachment in your email.

The manual is 1,26 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info