480548
18
Zoom out
Zoom in
Previous page
1/19
Next page
TROUBLE SHOOTING
P15
English
7.0 TROUBLE SHOOTING
There may be various reasons for abnormal operation of the receiver. Check the receiver
according to the procedures shown below. If the receiver does not work properly after checking
it, please contact your local Service line or THOMSON dealer. Alternatively you can send a
support mail via our website: www.thomsonstb.net. DO NOT open the receiver cover. It may
cause a dangerous situation and will void the warranty.
Problem Possible cause What to do
IR sensor light
not lit
Mains lead unplugged/multipoint
connector switched off
Mains fuse blown
Check mains lead /switch
multipoint connector on
Check fuse
No signal found Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Active antenna requires to switch
ON antenna power/external power
Check aerial lead
Check aerial
Check with dealer
Switch receiver’s Antenna
Power ON/ connect external
power
No picture or
sound on TV
Scart is not selected on your TV
TV or DVD/VCR is not connected
to the mains.
TV is not switched on
Switch to correct Scart input
on TV
Connect your TV or DVD/VCR
to the mains.
Switch TV on
Scrambled channel
message
Channel is scrambled Select alternative channel
No response to
remote control
Receiver off
Remote not aimed correctly
Front panel obstructed
Remote batteries exhausted
Plug in and turn on
Aim remote at front panel
Check for obstructions
Replace remote batteries
Forgotten PIN code Contact local Service Hotline or
send email to our Support via
www.thomsonstb.net
After moving the
receiver to another
room / area you
are no longer able
to receive digital
reception
Antenna signals are too weak/
coming from different antenna
Antenna feed may come through
a distribution system which may
reduce the digital signal
Press the
button on remote
3x to call up signal bars and
adjust antenna for (maximum)
reception or rescan channels
Try a direct feed from the
antenna
or try to use an active room
antenna
The receiver
switches off
automatically.
Auto Standby function enabled. Disable auto standby. See
section 5.3.8 for details.
The USB storage
device is not
correctly working
Wrong format or other reasons See chapter 1.5 Usage of
external USB devices
18


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Thomson THT91 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Thomson THT91 in the language / languages: English as an attachment in your email.

The manual is 0,83 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info