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23
Problem Possible cause What to do
LED indicator is not lit The mains lead is unplugged
or power switch on the back
panel is OFF
Check the mains plug and the power
switch on the back panel
No signal found The antenna is disconnected
The antenna is damaged/
misaligned
Out of digital signal area
Active antenna requires to
switch ON the antenna power/
external power
Check the lead of the antenna
Check the antenna
Check with your dealer
Switch the antenna power of the
receiver ON/connect external power
No picture or sound on
TV or amplifier
HDMI or SCART is not selected
on your TV or amplifier or the
unit is set to higher resolution
as the TV supports.
TV/amplifier is not connected
to mains or switched off
Switch to correct TV/amplifier input
Select lower resolution on receiver
Switch TV/amplifier on.
Check if S/PDIF connection is used.
Scrambled channel
message
Channel is scrambled Check if you have the rights to watch
this channel
No response to the
remote control
The receiver is off
The remote control is not
aimed correctly
The front panel is obstructed
The batteries of the remote
control are exhausted
Plug in the receiver, turn on the plug
and flick the power switch ON.
Aim the remote control at the front
panel
Avoid obstructions
Replace the batteries of the remote
control
Forgotten Parental
Control PIN code
Forgotten channel lock
code
Default PIN is 0000
Contact your local Service Hotline
or send an email to our Support via
www.thomsonstb.net
After moving the
receiver to another
room/area you are no
longer able to receive
digital reception
The antenna signals are too
weak
The signal strength/quality
might be less than before, if
using an indoor antenna
Press INFO on the remote control to
check the signal bars on screen and
adjust the antenna for (maximum)
reception. Alternatively, do a rescan of
the channels.
When using an active antenna, check if
the antenna power setting is On
Try using an outdoor antenna
The receiver switches off
automatically
The Auto Standby function is
enabled
Disable Auto Standby. See section
7.3.3.2 for details.
27


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