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English
NOTE: After performing this function, the USB device is no longer
accessible from your receiver. To gain access to your storage
device again, re-insert it or switch the receiver to standby and on
again.
8.0 TROUBLESHOOTING
There may be various reasons for abnormal operation of the receiver. Check the receiver
according to the procedures shown below. If the receiver does not work properly after checking
it, please contact your dealer or the local Service Hotline. Do NOT try to open or disassemble
the receiver. It may cause a dangerous situation and warranty will be void.
Problem Possible cause What to do
LED indicator not lit Mains lead unplugged Check mains plug
No signal found Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area
Active antenna requires to
switch ON antenna power/
external power
Check aerial lead
Check aerial
Check with dealer
Switch receivers Antenna Power
ON/connect external power
No picture or sound on
TV or amplier
HDMI or SCART is not
selected on your TV or
amplier or the unit is set to
higher resolution as the TV
supports.
TV/amplier is not switched
on
Switch to correct TV/amplier
input
Select lower resolution on receiver
Switch TV/amplier on.
Check if S / PDIF connection is
used.
Scrambled channel
message
Channel is scrambled Select alternative channel
No response to remote
control
Receiver o
Remote not aimed correctly
Front panel obstructed
Remote batteries exhausted
Plug in and turn on plug
Aim remote at front panel
Check for obstructions
Replace remote batteries
Forgotten PIN code
Forgotten channel lock
code
Default PIN is 1234
Contact local Service Hotline or
send email to our Support via
www.thomsonstbnet.
27


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