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P24
TROUBLESHOOTING
Symptom Cause Remedy
No access to
scrambled services
Expired subscription.
Smart card awaiting new
authorisation.
No subscription for the
selected channel.
Check your current subscription status in
Conditional Access Irdeto CA System Product
List Status together with your service provider.
When receiver was powered off/disconnected
from signal for longer it can take ~1-2h until a
valid card is activated again.
Switch to another channel.
The remote control
does not work
The batteries of the
remote control are not
inserted, wrongly inserted
or exhausted.
Check whether the batteries are inserted
correctly or exhausted, if so replace the
batteries in the remote control.
The USB storage
device is not working
properly.
Formatted incorrectly.
Bigger sized HDD
connected.
USB 1.1/3.0 device
connected.
Format USB device by receiver in menu
Channel Manager > HDD Manager.
Bigger size HDD or HDDs with more partitions
might need longer time to be detected.
The receiver might not work properly with
such an USB device or can’t guarantee
functionality with all available USB devices.
The external USB HDD
does not start.
Power consumption is
too high.
Connect an extra power supply adapter to
your USB HDD device (max. supported 5 V/1A).
The receiver
switches to Standby
automatically.
Auto Standby function
is activated and reached
the adjusted time (default
3h).
In the menu Timer > Time Adjust you can
adjust the Auto Standby time or disable it.
No recording, no fast
forward/rewind during
Timeshift
Due to license reasons
it is possible that a
recording cannot be
performed with an
ORF DIGITAL card that
was activated prior to
September 2011.
For encrypted channels the broadcasting
rights of the provider may be limited and thus
the recording and Timeshift functions may
be constricted and fast forward/rewind may
be limited or may not be possible or limited
playable. Restrictions may be issued also
via the analogue scart output (VCR or DVD
recorder).
Please contact ORF for a free replacement of
your ORF DIGITAL card. Further information
can be found online at: http://digital.orf.at or
in the information included with the new ORF
card.
No or limited playback,
or Irdeto error
message
A corresponding smart
card is required for
playback of encrypted
images. If the additional
offer of HD Austria is
used, a receiver that is
„paired“ with the smart
card can also be used
for playback (up to 3
receivers can be “paired”
with one smart card).
Check that you are using the smart card
corresponding to your receiver. If in doubt,
a recording can be selected in the HDD
Manager and the smart card number
displayed by pressing the OPT button.
28


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