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P24
TROUBLESHOOTING
8.0 TROUBLESHOOTING
There may be various reasons for abnormal operation of the receiver. Please check
the receiver according to the procedures shown below. If the receiver does not
work properly after checking it, please contact your local Serviceline or THOMSON
dealer. Alternatively you can send a support mail via our website: www.thomsonstb.
net. NEVER open or disassemble your receiver. This may cause a dangerous
situation and will void the warranty.
PROBLEM POSSIBLE CAUSE WHAT TO DO
Stand-by
indicator does
not light up
Mains lead unplugged/
multipoint connector
switched off.
Check mains lead/switch
multipoint connector on.
Front panel switch is in OFF
position.
Set front panel switch to ON
position.
No picture The receiver can’t receive
the signal.
Check the antenna cable,
replace the cable, or connect
the cable to the receiver
tightly.
Incorrect values of some
tuner parameters.
Set the values of tuner
parameters correctly in menu
Installation.
Wrong direction of the dish. Check the signal strength and
adjust your dish correctly.
No picture or
sound on TV
Input is not selected on
your TV.
Switch to correct TV input.
TV or VCR is not connected
to main.
Bad cable connection.
Check mains lead.
Firmly plug in cables between
receiver and TV.
Audio muting. Press the MUTE button.
Receiver is switched to
DVD/VCR scart input
Press DTV/VCR button.
TV power off. Turn TV on.
Scrambled
channel
message
Channel is scrambled. Select alternative channel.
No response to
remote control
Receiver off. Plug in and turn on plug.
Handset not aimed
correctly.
Aim handset at IR sensor.
IR sensor obstructed. Check for obstructions.
Hand set batteries
exhausted.
Replace handset batteries.
Password
forgotten
Contact local Service Hotline
or send email to our Support
via www.thomsonstb.net
27


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