Manual Thomson THG540 (page 32 of 36) (English)

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Chapter 2: Additional Information

Illustrations contained in this document are for representation only.

z Verify that the cable modem service is Euro-DOCSIS or DOCSIS compliant by calling your

cable provider (DOCSIS will only work if the used frequencies are between 93-861MHz).

I don’t hear a dial tone when I use a telephone.

z Telephone service is not activated. If the rightmost light on the cable modem stays on

while others flash, check with your TSP or cable company.

z If the cable modem is connected to existing house telephone wiring, make sure that

another telephone service is not connected. The other service can normally be

disconnected at the Network Interface Device located on the outside of the house.

z If using the second line on a two-line telephone, use a 2-line to 1-line adapter cable.

For more Usage and Troubleshooting Tips use the web site links provided on the CD-ROM:

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Thomson THG540 Manual

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