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Setup and User Guide
THOMSON TG787
Wireless VoIP Residential Gateway
THOMSON TG787
Setup and User Guide
Copyright
Copyright ©1999-2008 Thomson. All rights reserved.
Distribution and copying of this document, use and communication of its contents is not permitted without written authorization
from Thomson. The content of this document is furnished for informational use only, may be subject to change without notice,
and should not be construed as a commitment by Thomson. Thomson assumes no responsibility or liability for any errors or
inaccuracies that may appear in this document.
Thomson Telecom Belgium
Prins Boudewijnlaan, 47
B-2650 Edegem
Belgium
http://www.thomson-broadband.com
Trademarks
The following trademarks may be used in this document:
> DECT is a trademark of ETSI.
> Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc.
> Ethernet™ is a trademark of Xerox Corporation.
> Wi-Fi®, WMM® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance®. "Wi-Fi CERTIFIED", "Wi-Fi ZONE",
"Wi-Fi Protected Access", "Wi-Fi Multimedia", "Wi-Fi Protected Setup", WPA", WPA2" and their respective logos are trade-
marks of the Wi-Fi Alliance®.
> UPnP™ is a certification mark of the UPnP™ Implementers Corporation.
> Microsoft®, MS-DOS®, Windows®, Windows NT® and Windows Vista® are either registered trademarks or trademarks
of Microsoft Corporation in the United States and/or other countries.
> Apple® and Mac OS® are registered trademarks of Apple Computer, Incorporated, registered in the United States and
other countries.
> UNIX® is a registered trademark of UNIX System Laboratories, Incorporated.
> Adobe®, the Adobe logo, Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems, Incor-
porated, registered in the United States and/or other countries.
Other brands and product names may be trademarks or registered trademarks of their respective holders.
Document Information
Status: v2.0 (June 2008)
Reference: E-DOC-CTC-20080118-0051
Short Title: Setup and User Guide TG787 R8.1 (en)
E-DOC-CTC-20080118-0051 v2.0
i
Contents
About this Setup and User Guide ............................................. 1
1 Installation.................................................................................... 3
1.1 Preliminary Steps ............................................................................................ 4
1.2 Placing your Thomson Gateway ..................................................................... 5
1.3 Installing your Thomson Gateway .................................................................. 6
1.3.1 Guided Installation .................................................................................................................................7
1.3.2 Manual Installation................................................................................................................................. 9
2 Thomson Gateway Basics ........................................................ 11
2.1 Thomson Gateway LED Behaviour ................................................................ 12
2.2 Thomson Gateway Web Interface ................................................................. 14
2.3 Backing Up/Restoring your Configuration .................................................... 17
3 Adding New Devices to your Network.................................... 19
3.1 Adding a Computer to your Network............................................................ 20
3.1.1 Connecting a computer using Wireless.............................................................................................. 21
3.1.2 Connecting a computer using Ethernet.............................................................................................. 22
3.2 Adding a Phone to your Network ................................................................. 23
3.2.1 Connecting Phones to the Thomson Gateway...................................................................................24
3.2.2 Configuring your Thomson Gateway ................................................................................................. 25
3.2.3 Multiple Identities................................................................................................................................. 27
4 Getting the Most Out of Your Thomson Gateway.................29
4.1 Sharing Content on your Network ................................................................ 30
4.1.1 Setting Up the File Server.................................................................................................................... 32
4.1.2 Managing your Shared Content.......................................................................................................... 35
4.1.3 Using UPnP AV to Share Content with Media Devices ..................................................................... 36
4.1.4 Accessing your Shared Content by FTP ............................................................................................. 37
4.2 Telephony Features ....................................................................................... 39
4.2.1 Address Book........................................................................................................................................ 40
4.2.2 Telephony services............................................................................................................................... 41
4.2.3 Viewing Telephony Statistics .............................................................................................................. 45
E-DOC-CTC-20080118-0051 v2.0
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Contents
4.3 Universal Plug and Play ................................................................................ 46
4.3.1 Accessing Your Thomson Gateway with UPnP ................................................................................. 47
4.3.2 Managing your Internet connection with UPnP................................................................................. 48
4.3.3 Configuring UPnP on the Thomson Gateway....................................................................................50
4.3.4 Installing UPnP on Windows XP ......................................................................................................... 51
4.4 Assigning a service (HTTP, FTP,...) to a computer ........................................ 53
4.5 Dynamic DNS ................................................................................................ 55
5 Wireless Security .......................................................................57
5.1 Encryption ..................................................................................................... 58
5.1.1 Configuring WEP Encryption............................................................................................................... 59
5.1.2 Configuring WPA-PSK Encryption ...................................................................................................... 60
5.2 Access Control.............................................................................................. 61
5.3 Disabling SSID Broadcast ............................................................................. 64
6 Internet Security ........................................................................65
6.1 Firewall.......................................................................................................... 66
6.2 Web site Filtering .......................................................................................... 67
6.2.1 Denying access to a specific Web site ................................................................................................ 68
6.2.2 Allowing access to a specific Web site ............................................................................................... 69
6.2.3 Redirecting a Web site ......................................................................................................................... 70
6.2.4 Redirecting all Web sites ..................................................................................................................... 71
7 Troubleshooting ........................................................................ 73
7.1 Setup wizard Troubleshooting ...................................................................... 74
7.2 General Thomson Gateway Troubleshooting ................................................ 75
7.2.1 Wired Connection Troubleshooting.................................................................................................... 76
7.2.2 Wireless Connection Troubleshooting ............................................................................................... 77
7.3 Voice over IP Troubleshooting...................................................................... 78
7.4 Reset to Factory Defaults ............................................................................. 79
E-DOC-CTC-20080118-0051 v2.0
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About this Setup and User Guide
About this Setup and User Guide
Used Symbols
Terminology
Generally, the THOMSON TG787 will be referred to as Thomson Gateway in this Setup and User Guide.
Typographical Conventions
Following typographical convention is used throughout this manual:
Sample text indicates a hyperlink to a Web site.
Example: For more information, visit us at www.thomson-broadband.com
.
Sample text indicates an internal cross-reference.
Example: If you want to know more about guide, see “1 Introduction” on page 7”.
Sample text indicates an important content-related word.
Example: To enter the network, you must authenticate yourself.
Sample text indicates a GUI element (commands on menus and buttons, dialog box elements, file
names, paths and folders).
Example: On the File menu, click Open to open a file.
Documentation and software updates
Thomson continuously develops new solutions, but is also committed to improving its existing products.
For more information on Thomson's latest technological innovations, documents and software releases, visit
us at http://www.thomson-broadband.com
.
A note provides additional information about a topic.
A caution warns you about potential problems or specific precautions that need to be taken.
E-DOC-CTC-20080118-0051 v2.0
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About this Setup and
User Guide
E-DOC-CTC-20080118-0051 v2.0
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1 Installation
1 Installation
Introduction
In a few minutes you will be able to access the Internet using your Thomson Gateway.
This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your
computer(s) to the Internet.
E-DOC-CTC-20080118-0051 v2.0
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1 Installation
1.1 Preliminary Steps
DSL service
The DSL service must be up and running on your telephone line.
If both conventional telephone and DSL service are simultaneously available from the same copper pair, you
will need a central splitter or distributed filters for decoupling DSL and telephone signals.
Computer requirements
To connect a computer via Ethernet, make sure the computer is equipped with an Ethernet Network
Interface Card (NIC).
For wireless networking, you will need a WiFi-certified wireless client adapter for each computer you
want to connect wirelessly.
Internet connection details
You may need the following connection details from your Internet Service Provider (ISP):
Your ISP’s method for connecting to the Internet (for example PPPoE)
The VPI/VCI (for example 8/35)
Your user name and password to connect to the Internet for PPP connections
Your IP settings in case of static configurations
You may have received this information when you subscribed to DSL at your Internet Service Provider (ISP).
You will be prompted for this information at a given step in the installation procedure.
Voice over IP (VoIP) connection details
If you want to be able to make phone calls over the Internet, you will need following details for your VoIP
connection:
A user account at your VoIP Service Provider
The server settings of your VoIP Service
Public telephone lines carry voltages that can cause electric shock. Only try to set up splitter/
filters that have been designed to be installed by unqualified personnel. For further assistance,
contact your Internet Service Provider.
Optionally your ISP may indicate the Service Profile to use during Setup.
These settings may be provided by your Internet Service Provider.
E-DOC-CTC-20080118-0051 v2.0
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7 Troubleshooting
7.3 Voice over IP Troubleshooting
Introduction
If you cannot establish a phone call via your Thomson Gateway, try the suggestions below.
Calling over VoIP
If you have problems calling via VoIP, check whether:
Your telephone is correctly connected to the Thomson Gateway.
Your telephone is working on the PSTN network:
Connect your phone directly to PSTN (not via the Thomson Gateway).
Try to make a phone call.
Your phone number, user name, and password is configured correctly.
The registrar’s and proxy server’s IP address and port number are configured correctly.
The Power, Broadband/DSL and Voice LEDs are on.
Calling over PSTN
If you have problems calling via the regular phone line, check whether:
Your telephone is correctly connected to the Thomson Gateway.
Your telephone is working on the PSTN network:
Connect your phone directly to PSTN.
Try to make a phone call.
The Forced FXO service is activated, or whether your service provider requested you to dial an extra
prefix for making calls via PSTN.
Problems with Supplementary Services
If you have a problem with a supplementary telephony service, check whether the service is activated.
As soon as the Voice LED turns on, you will hear a click, indicating the switch from PSTN to
VoIP.
If the Thomson Gateway is turned off, phone calls are always routed over PSTN.
If VoIP is enabled (VoIP Ready LED is on), and when making a forced FXO call, you will hear
a click, indicating the switch from VoIP to PSTN.
84


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