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E-DOC-CTC-20060911-0097 v1.0
Hoofdstuk 4
Problemen met de Internetverbinding oplossen
30
4.1 Controle van hardware
Controleer de bedrading
Sluit alle vereiste kabels naar behoren aan. Zie erop toe dat de kabels tussen uw Thomson Gateway,
computers en telefoonstekker stevig zijn aangesloten. Losse aansluitingen kunnen uw Internet-verbinding
beïnvloeden.
Beschadigde kabels kunnen uw Internet-verbinding storen. Controleer de kabels op beschadigingen en losse
verbindingen aan het eind van de kabel. Vervang eventuele beschadigde kabels.
Test de telefoonlijn
Om de mogelijkheid van fouten met de telefoonlijn uit te schakelen, controleert u de beltoon door een
telefoon op de hoofdstekkerdoos aan te sluiten.
Indien u ADSL gebruikt, controleert u of een splitter is geïnstalleerd of dat de microfilters correct zijn
geplaatst.
Als er geen beltoon is, neemt u contact op met uw telefoonbedrijf.
Start uw computer opnieuw op
Verlies van Internet of netwerkverbinding kan worden veroorzaakt door de computer. Vaak kan een herstart
het probleem wegnemen.
Schakel de Thomson Gateway uit en weer in
Om uw Thomson Gateway opnieuw te starten, zet u gewoon uw Thomson Gateway uit. Wacht vijf seconden
en zet hem weer aan.
36


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