541930
92
Zoom out
Zoom in
Previous page
1/96
Next page
E-DOC-CTC-20080527-0012 v1.0
84
9 Troubleshooting
9.5 Voice over IP Troubleshooting
Introduction
If you cannot make or receive any phone calls via your Thomson Gateway, try the suggestions in the
following sections.
Calling over VoIP
If you have problems calling via VoIP, check whether:
Your phone is correctly connected to the Thomson Gateway.
Your phone is working on the traditional telephone network (PSTN):
Connect your phone directly to the telephone wall outlet.
Try to make a phone call.
Your phone number, user name, and password are configured correctly.
The registrar’s and proxy server’s IP address and port number are configured correctly.
The Power, Broadband/DSL and Voice LEDs are on.
Calling over the traditional telephone network (PSTN)
If you have problems calling via the traditional telephone network, check whether:
Your phone is correctly connected to the Thomson Gateway.
Your phone is working on the PSTN network:
Connect your phone directly to PSTN.
Try to make a phone call.
The Forced FXO service is activated, this means that your service provider may request you to dial an
extra prefix for making calls via PSTN.
Problems with Telephony Services
If you have a problem with a service, check whether the service is activated. For more information, see
“4.3.2 Activating a Telephony Service on your Thomson Gateway” on page 44.
If the Thomson Gateway is turned off, phone calls are always routed over PSTN.
92


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Thomson Solcon TG789vn at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Thomson Solcon TG789vn in the language / languages: English as an attachment in your email.

The manual is 6,12 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Thomson Solcon TG789vn

Thomson Solcon TG789vn User Manual - Dutch - 98 pages

Thomson Solcon TG789vn Installation Guide - Dutch - 27 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info