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E-DOC-CTC-20080527-0019 v1.0
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9 Problemen oplossen
9.2 Algemene problemen met de Thomson Gateway oplossen
Geen van de lampjes gaan branden (Thomson Gateway werkt niet)
Zorg ervoor dat:
De Thomson Gateway op een stopcontact is aangesloten.
U de juiste voeding gebruikt voor uw Thomson Gateway–apparaat.
De Thomson Gateway is ingeschakeld via de drukknop of schakelaar op het achterpaneel.
Het Broadband –lampje gaat niet branden
Zorg ervoor dat:
De DSL-kabel goed is aangesloten. Zie “1.2 Uw Thomson Gateway installeren” voor meer informatie.
De DSL-dienst is ingeschakeld op uw telefoonlijn. Neem contact op met uw internetserviceprovider voor
meer informatie.
Het internetlampje gaat niet branden
Zorg ervoor dat uw gebruikersnaam en wachtwoord juist zijn.
Ga als volgt te werk:
1 Ga naar de Thomson Gateway-webinterface.
2 Klik op Internetdiensten op het menu Breedband.
3 Klik op Meer bekijken onder Internet.
4 Controleer uw gebruikersnaam
5 Voer uw wachtwoord opnieuw in.
6 Klik op Verbinden.
Thomson Gateway niet bereikbaar
Indien uw Thomson Gateway niet bereikbaar is, kunt u overwegen om de hardware op de
fabrieksinstellingen terug te zetten, zoals beschreven in “9.6 Fabrieksinstellingen terugzetten” op pagina 87.
Slechte Thomson Gateway-prestatie
Zorg ervoor dat de Thomson Gateway is geïnstalleerd en geconfigureerd volgens de instructies in
“1 Installatie” op pagina 3 of volgens de instructies van de serviceprovider.
De stroomvereisten voor uw Thomson Gateway staan duidelijk op het identificatielabel van de
Thomson Gateway. Gebruik alleen de stroomadapter die is geleverd bij uw Thomson
Gateway.
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