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- FAQ -
Un point noir ou coloré apparaît sur l’écran !
Ce phénomène n’affecte pas les perfomances de votre appareil. Si le
problème persiste, veuillez consulter les conditions générales de garantie
puis contactez le Service Après-Vente Thomson.
Le pavé tactile ne fonctionne pas !
Vériez que le pavé tactile est correctement activé en utilisant les touches
de fonction Fn +
.
Le voyant de charge de la batterie ne s’allume pas !
Vériez que le chargeur secteur est correctement raccordé à une prise secteur
et au port d’alimentation de l’appareil. Si le problème persiste, contactez le
Service Après-Vente Thomson.
Comment optimiser la durée de vie de la batterie ?
Pour optimiser la durée de vie de la batterie, vous pouvez ajuster la luminosité
de l’écran, désactiver le Wi-Fi et le bluetooth si vous ne l’utlisez pas et fermer
les applications que vous n’utilisez pas.
J’ai perdu l’adaptateur secteur !
Contactez le Service Après-Vente Thomson.
La batterie ne fonctionne plus !
Contactez le Service Après-Vente Thomson.
L’appareil n’émet aucun son !
Vériez que le son n’a pas été desactivé en utilisant le touche de fonction Fn
+
ou en en augmentant le volume sonore en utilisant la touche de fonction
Fn + . Vériez qu’aucun casque audio n’est connecté à votre appareil.
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  • Thomson NEO360X 13 Intel Celeron 32GB Windows 10 Touchscreen Laptop
    Submitted on 12-8-2020 at 01:34

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