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More Information
Troubleshooting Tips
The player does not turn on when
the PLAY button is pressed?
• Battery may be empty.
•Press the reset button to reset the
player.
Skipping tracks or bad sound
quality?
• Repeat, random or program function
may be activated.
• There may be strong magnetic fields
(e.g. too close to TV) near the unit.
• Low Battery level.
Cannot perform playback?
• LOCK function may be activated.
• There may be no mp3/WMA tracks in
the internal memory.
USB display does not appear when
connected to computer?
• Check connection between your unit
and the computer. (Refer to the
software instruction manual)
• Check if the USB drivers are properly
installed if you are using Windows
98SE.
•You may have to re-associate the
drive letter that was assigned to the
device. Please check your help on
Windows for details on assigning a
different drive letter.
Cannot playback tracks on the
player.
• Make sure audio tracks are encoded
in the mp3 or Windows Media
formats at supported bitrates.
Bitrates supported by the player:
mp3 – 32 to 320 kbps
wma – 48 to 192 kbps
• WMA or audiobooks files may be DRM
protected and you don’t have the
proper rights (license) to play the files.
• Check the website and/or application
help system of the music download
service provider from where the
content was purchased for
license acquisition details. For more
information on how license
acquisition works, go to www
.
microsoft.com/windowsmedia/drm.
• Play the original or downloaded song
on your computer to ensure that
there was nothing wrong with the
encoding of the mp3 or WMA.
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