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Troubleshooting Tips
The player does not turn on when
the PLAY button is pressed?
• Battery may be empty.
•Press the reset button to reset the
player.
Skipping tracks or bad sound
quality?
• Repeat, random or program function
may be activated.
• There may be strong magnetic fields
(e.g. too close to TV) near the unit.
• Low Battery level.
Cannot perform playback?
• LOCK function may be activated.
• There may be no mp3/WMA tracks in
the internal memory.
USB display does not appear when
connected to computer?
• Check connection between your unit
and the computer. (Refer to the
software instruction manual)
•You may have to re-associate the
drive letter that was assigned to the
device. Please check your help on
Windows for details on assigning a
different drive letter.
Cannot playback tracks on the
player.
• Make sure audio tracks are encoded
in the mp3 or Windows Media
formats at supported bitrates.
Bitrates supported by the player:
mp3 – 32 to 320 kbps
wma – 48 to 192 kbps
• WMA or audiobooks files may be DRM
protected and you don’t have the
proper rights (license) to play the files.
• Check the website and/or application
help system of the music download
service provider from where the
content was purchased for
license acquisition details. For more
information on how license
acquisition works, go to
www
.microsoft.com/windows/window
smedia/forpros/drm/default.mspx.
• Play the original or downloaded song
on your computer to ensure that
there was nothing wrong with the
encoding of the mp3 or WMA.
Cannot view picture or video clip
files.
•Video clip files must be converted to
optimum format by video converter.
• Picture and converted video clip files
must be copied to root directory on
the player for viewing.
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