Manual Thomas Quick Stick Family (page 26 of 40) (English, German, Dutch, French, Polish, Turkish)

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Warranty

Independently of the warranty obligations of the dealer arising

from the sales contract, we offer the following guarantee on the

appliance according to the conditions below:

1. The warranty period is 24 months from the day of delivery

to the first end user. This period is limited to 12 months for

commercial use or equivalent operational demands. To

pursue a claim, proof of purchase must be submitted.

2. Within the warranty period we will rectify all substantial,

verifiable functional inadequacies due to faulty design or

material defects by either repairing the defective parts or

replacing them at our discretion; the exchanged parts then

become our property. The guarantee does not extend to

easily broken parts such as glass, plastic, lights. Batteries and

rechargeable batteries which are faulty or whose service

life has been shortened as a result of normal wear, battery

ageing or improper handling, are not covered by the

warranty either. Defects must be reported to us immediately

upon detection within the warranty period. During the

warranty period, the cost of labour and of spare parts

needed to rectify the malfunctions will not be billed. In the

case of unwarranted claims against our customer service

centre, the costs incurred will be charged to the customer.

Repair work at the customer’s location or installation site can

only be requested in the case of large appliances. Other

appliances must be sent to our nearest customer service

centre, authorised repair shop, or to the factory.

3. There is no warranty obligation in the case of minor

deviations from product specifications which do not affect

the value or usability of the product caused by chemical or

electro-chemical effects, or by water, or damage generally

resulting from abnormal ambient conditions. In addition, no

warranty claims are accepted for damage resulting from

normal wear and tear, or from non-observance of the user

manual or inappropriate use.

4. Any claim under warranty is also void if persons not

authorised by us undertake any modifications or repairs to

the appliance.

5. Warranty services neither extend nor renew the warranty

period for the appliance or any installed replacement parts:

the warranty period for installed replacement parts ends

along with the warranty period for the entire appliance.

6. Additional or other claims, particularly those for compensation

for damage caused outside of the appliance – providing there

is no legally stipulated liability for this – are excluded.

We also offer you our customer service beyond the expiry of

your warranty period. Please consult your dealer or contact our

customer service department directly.

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Thomas Quick Stick Family Manual

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