Manual Thetford PP Excellence (page 5 of 57) (All languages)

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11 Warranty

Thetford BV offers end users of its

portable toilets a three-year guarantee.

The guarantee period of three-year starts

as from the date of purchase. In the case

of malfunction within the warranty

period, Thetford will offer a replacement

or repair the product at its discretion.

Our goods come with guarantees that

cannot be excluded under the Australian

Consumer Law. You are entitled to a

replacement or refund for a major failure

and for compensation for any other

reasonably foreseeable loss or damage.

You are also entitled to have the goods

repaired or replaced if the goods fail to be

of acceptable quality and the failure does

not amount to a major failure.

1. To make a claim under this warranty,

the user must take the product to the

point of sale or an authorised Thetford

Service Centre (www.thetford-europe.com)

at their cost. The claim will be assessed

there.

2. Components replaced during repair

under guarantee become the property

of Thetford.

3. This warranty does not prejudice

and is in addition to current consumer

protection laws.

4. Guarantee claims falling into one of the

following categories will not be accepted:

• the product has been improperly used,

or the instructions in the manual have

not been followed (for example incorrect

use of additives); • alterations have

been made to the product; • the product

code or serial ID has been changed;

• the product has been damaged by

circumstances outside the normal use

of the product.

5. Not using Thetford products to care for

your Thetford toilet could create some

damage, which would not be covered by

this warranty.

Thetford is not liable under this warranty

for any loss and/or damage, caused

directly or indirectly by use of the toilet.

Thetford is not responsible for printing errors and

reserves the right to make changes to product

specifications without notice.

6 Winter use

You can use your toilet as normal in cold

weather as long as the toilet is situated in

a heated location. If not, and there may

be a risk of frost, we advise you not to

use your toilet and to completely empty

the waste-holding tank as well as the

flush-water tank.

7 Maintenance

To prolong the life span of your toilet, we

advise you to maintain your toilet

regularly. Clean your waste-holding tank

two to three times a year and treat the

seals with special lubricant when the

seals become dry (see last page).

Never use Vaseline or vegetable oil

to lubricate the seals as these

may cause leakage to the waste-holding

tank.

8 Storage

If you don’t expect to use your toilet for a

long (winter) period, you have to

thoroughly empty, clean and dry the

whole toilet. This is also a good time to

maintain on your toilet.

During storage we advise leaving the

blade open to prevent damage to the

blade and to loosen the water filler cap to

ventilate the flush-water tank.

9 Disposal

Your product has been designed and

manufactured with high quality materials

and components, which can be recycled

and reused. When your toilet has reached

its end of life, dispose the product

according the local rules. Do not dispose

the toilet with the normal household

waste.

The correct disposal of your old product

will help prevent potential negative

consequences for the environment and

human health.

10 Questions?

If you require further information about

your toilet, please visit our website:

www.thetford-europe.com. If you still

have questions, please contact the

Customer Service Department either in

your country or your holiday location

(see the addresses on the back).

For correct and efficient support,

please ensure all relevant product type

information is available (see page 110).

Spare parts

Original Thetford spare parts are

available through your own dealer or

authorised Thetford Service Centre.

FAQ

What do I need to do when the level

indicator of the waste-holding tank

doesn’t work? Check whether the float in

the waste-holding tank is still in place or

whether dirt is obstructing its function.

What do I need to do if the blade

doesn’t open? Travelling may cause

overpressure in the tank. Unscrew the

cap of the pour out spout and slowly pull

the blade handle sideways.

GBGB

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Thetford PP Excellence Manual

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