1.All appliances are supplied under a guarantee against material and manufacturing errors. The guarantee is limited to a maximum of the supply of a replacement
component and only applies if the instructions for installation and use enclosed with the appliance have been followed, and if the product is being used under
normal conditions in the dealer’s assessment.
2. There is a five year guarantee on fire refractory clay, with effect from the date of purchase. Shrinkage cracks and discolouration after heating are not covered by
the guarantee.
3. There is a five-year guarantee on cast iron fires, cast iron stoves and cast iron recessed fires. A two-year guarantee is given on components of these appliances,
such as ceramic sealants, nuts, bolts, screws, washers, mastic, knob springs, bearings, fans, fireguards and sheet metal parts.
4. There is a two-year guarantee on gas appliances, with the exception of thermocouples and fuses. The appliance must have been installed by a registered installer
in compliance with current standards.
5. The guarantee conditions only apply if the attached guarantee card is completely filled in on the date of purchase and returned to the importer within 10 days.
This is also the date of inception of the guarantee.
6. The guarantee lapses if changes have been made to the appliance without the advance knowledge and written permission of dealer/importer, and when an appli
ance has been shipped without sound packaging and transport protection.
7. The following are not covered by the guarantee:
- Defects caused by inexpert assembly and/or treatment.
- Costs of transport, assembly and dismantling.
- Glazing, fire gratings, refractory stones, flue gas baffle plates, heat shields and controllers.
- Paint discolouration which may develop after heating.
- Overheated parts due to faulty installation and/or fitting.
8. In view of the tremendous variations in the possible options for building a chimney, we are unable to give any guarantee regarding the draught of a chimney that
might lead to complaints about smoke. The chimney must be built by a professional and this establishes the guarantee for the proper functioning of this appli-
ance.
9. The dealer/importer will supply a new component free of charge for every component that becomes defective during the guarantee period. The dealer must return
the defective component to the importer, stating date of purchase, type of appliance and serial number.
10. Renewal or replacement of components that fall under the guarantee cannot prolong the total length of the guarantee. The guarantee provides no right whatsoever
to indemnification in the event it is not possible to use the fire.
11. Liability can never be accepted for loss in any form whatsoever sustained by the customer, third parties or their property and caused directly or indirectly by the
product.
12. Complaints will only be dealt with if the customer has met all his obligations, including his obligation to pay.
Send the guarantee card to your dealer / importer in a
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