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Tevion INTERNET RADIO and MEDIA PLAYER Manual

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Helpline No.: UK/N. Ireland: 08000 324976 Rep. of Ireland: 1800 523188 31
Web Support: www.unisupport.net
FAQ
If you experience any trouble with your wireless Internet radio, then you may find it useful to visit
the help section on our webpage: http://www.reciva.com
.
If you have trouble connecting the radio to your wireless network, these steps may help to
resolve the problem:
1. Confirm that a Wi-Fi connected PC can access the Internet (i.e. can browse the web) using
the same network.
2. Check that a DHCP server is available, or that you have configured a static IP address on
the radio. You can configure a static IP address on the radio using the menu item
‘Configure -> Network Config -> Edit Config’, and then select ‘No’ for ‘Auto (DHCP)’.
3. Check that your network’s firewall is not blocking any outgoing ports. As a minimum, the
radio needs access to UDP and TCP ports 80, 554, 1755, 5000 and 7070.
4. Check your access point does not restrict connections to particular MAC addresses. You
can view the radio’s MAC address using the menu item ‘Configure -> Network Config ->
View Config -> MAC address’.
5. If you have an encrypted network, check that you have entered the correct key or
passphrase into the radio. Remember that text-format keys are case sensitive. If, when
attempting to connect to an encrypted network, your radio displays: ‘Wireless error’
followed by a 5-digit number, then please ensure that you enter the correct passphrase for
the network. If the problem persists, then you may need to consult your network
configuration.
If your radio can connect to the network successfully, but is unable to play particular stations, it
may be due to one of the following causes:
1. The station is not broadcasting at this time of the day (remember it may be located in a
different time zone).
2. The station has reached the maximum allowed number of simultaneous listeners.
3. The station is not broadcasting anymore.
4. The link on the radio is out of date.
5. The Internet connection between the server (often located in a different country) and you is
slow.
Try using a PC to play back the stream via the broadcaster’s web site.
If you can play back the station with a PC, use the form at http://www.reciva.com/ to notify us so
that we can change the station data that is used by the radio.
… 31 …


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