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• IP 7000 BR 27
Troubleshooting
The following notes and further detailed information on our website should help you to rectify malfunctions. If this does
not lead to success, please contact our hotline
00800 - 200 300 40 (toll-free). Please also observe the warranty notes.
Problem Possible cause Solution
Device is not working, the
display is dark.
No power supply. Make sure the power plug is properly posi-
tioned.
Check the function of the socket with another
device.
Fuse is defective. 1.
Disconnect the power
cord. Carefully pull
the fuse holder out of
the mains connection.
2.
Push the old fuse
down and out. Insert
a new fuse (6.3 A
delayed action) and
push the holder back.
No playback of CD/DVD/
BD.
No disc has been inserted. Insert a CD/DVD/BD.
Disc has been inserted upside down. Insert the disc with the labelled side facing
up.
The region code of the DVD/BD does not
correspond to that of the device.
Insert a DVD/BD with a corresponding region
code (2).
The CD/DVD/BD is damaged or dirty. Clean or change the disc.
Condensation in the device. Take out the disc and do not use the device
for one to two hours while activated.
No picture. The television set has not been turned on. Turn on the television set.
An incorrect AV input has been selected
on the television set.
Select a suitable AV input on the television
(e.g. HDMI 1).
Incorrect HDMI resolution has been config-
ured on the receiver.
Check the settings and change if applicable
(see page 19 “Resolution button” and page
13 “Display menu”). To obtain a picture, cre-
ate a video connection to the TV set with the
VIDEO jack 14 (see page 9) if necessary.
The connector cable is incorrectly wired or
loose.
Correct the cable connections.
Connector cable is damaged. Replace the connector cable.
Picture is fuzzy/distorted. CD/DVD/BD is damaged or dirty. Clean or change the disc.
The incorrect colour standard (PAL/NTSC)
has been set on the television set or
receiver.
Reset the colour standard (PAL/NTSC) (page
13). PAL is the correct standard in Germany
and Western Europe (except from France).
Disturbance caused by intermediary de-
vices, e.g. video recorder.
Connect the devices directly.
The image format of the receiver is incor-
rectly configured.
Correctly configure the image format (see
page 13).
“No disc” on the display. CD/DVD/BD is damaged, dirty, incompat-
ible or inserted upside down.
Clean or change the disc.
Skipping to the next track
or chapter does not work.
Some BD/DVDs do not permit skipping, for
example during the initial warning notice.
Continue playback.
The BD/DVD only has one chapter. Alternative: Fast playback.
27


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