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Cinergy TV Hardware (Nederlands) 23
Kapot?!
Voordat uw kaart weer bij ons aankomt, moet u in ieder geval eerst met ons contact opnemen,
de naam van de support-medewerker beslist noteren en de volgende punten in acht nemen:
Vul het bij uw kaart bijgeleverde servicebegeleidingsformulier volledig en duidelijk in. Hoe
gedetailleerder en scherper geformuleerd u het mankement beschrijft des te sneller kan
de verwerking plaatsvinden. Zendingen zonder beschrijving van het mankement kunnen
niet worden verwerkt en worden per omgaande op uw kosten geretourneerd.
Voeg beslist een kopie van uw aankooprekening (niet het origineel) bij het pakket.
Ontbreekt een dergelijke kopie dan gaan wij er vanuit dat het product buiten de
garantieperiode valt en brengen wij u de reparatie in rekening.
Gelieve een vorm van verpakking te gebruiken die voldoende bescherming biedt. Onze
ervaringen bewijzen dat de originele verpakking het beste daarvoor geschikt is. Vergeet
niet dat het hier kwetsbare elektronische onderdelen betreft.
Frankeer het pakket voldoende – wij doen dat met de retourzending eveneens.
Alles komt goed. ;-)
23


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