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TENVIS Technology Co., Ltd
User Manual
For H.264 Cameras
Version 1.0.0
2
Catalogue
Basic Operation ......................................................................................................................... 3
Hardware Installation ........................................................................................................ 3
Search Camera ................................................................................................................... 3
For Internet Explorer ......................................................................................................... 6
Playback Record Files ................................................................................................. 9
View Pictures ........................................................................................................... 10
For Non-IE Web Browsers (Safari, Chrome, Firefox, etc) ................................................. 10
Camera Settings ....................................................................................................................... 12
System ............................................................................................................................. 12
Device Time ............................................................................................................. 13
User Management ................................................................................................... 14
Pan/Tilt .................................................................................................................... 14
Reboot ..................................................................................................................... 14
Other Settings .......................................................................................................... 14
Update ..................................................................................................................... 15
Reset Settings .......................................................................................................... 15
Network ........................................................................................................................... 16
IP and Port ............................................................................................................... 16
Wireless Network .................................................................................................... 17
UPnP ........................................................................................................................ 18
Alarm ............................................................................................................................... 18
Email Alert ............................................................................................................... 18
Motion Detection .................................................................................................... 21
Sound Detection ...................................................................................................... 22
Video ................................................................................................................................ 22
On Screen Display .................................................................................................... 22
Video Mask .............................................................................................................. 23
Video Quality ........................................................................................................... 23
Record On TF Card or NAS ............................................................................................... 24
Record On TF Card ................................................................................................... 24
Record On NAS ........................................................................................................ 25
Remote View & Mobile Phone View ....................................................................................... 26
Notice:
Certain functions mentioned in this manual may vary according to camera's model. For
example, pan and tilt function are for Pan/Tilt enabled cameras only.
When motion detection and/or sound detection are enabled especially during the night,
false alarm might occur because of sudden change in light. Thus it is not considered as a
product defect, and TENVIS is not responsible for the resulting loss.
3
Basic Operation
This section will focus on basic operation of the interface including pan/tilt, video, audio, etc.
For more information about mobile phone operation, please refer to Quick Start Guide.
Hardware Installation
Open the package. Mount the antenna (for cameras with detachable antenna). Connect the
camera to your router by a network cable and plug it in with the provided AC adapter.
For basic viewing operation, please refer to Page 8 of Quick Start Guide and follow the guide
step by step.
If you need to view your camera feed from the browser and for more information on the
advanced features of the camera, please continue to browse this manual.
Search Camera
Run H264 Searcher.exe for Windows or Run H264 Search Tool.dmg for Mac to Install H264
Search Tool in your PC.
4
Drag TENVIS H.264 Camera Search Tool into Applications to install the search tool in MAC.
After installation, run on desktop for Windows or in
launchpad for Mac.
5
Local IP
Your computers IP address
Subnet Mask
Your computers subnet Mask
Gateway / Router
Your computers Gateway/Routers IP address
S/N / UID
Camera’s serial number or P2P
Name
Camera’s display name which is set to distinguish it from other
devices on your network
IP Address
Camera’s local network IP address, which is used to view the
camera on the same local network. Specify a unique IP address for
your network camera.
Netmask / Subnet
Mask
Specify the mask for the subnet the network camera is located on
Default Gateway /
Router
Specify the IP address of the default gateway (router) used for
connecting devices attached to different networks and network
segments
Service Port / Internet
Port
Camera’s communications port which is set to send video and
audio data, the default port is 8001
MAC / MAC address
Cameras Ethernet address
Internet URL
Camera’s remote view URL. You can click Open to view the camera
from Internet after you finish the Internet View configuration.
DNS1 / DNS2
DNS automatically converts the names we type in our Web browser
address bar to the IP addresses of Web servers hosting those sites.
You can ask your ISP or copy your PCs configuration.
Double click the IP shown in the search tool, the search tool will open your default web
browser and redirect to the cameras URL.
Usability of cameras functions depends on web browsers. Currently only Internet Explorer
supports full functionalities. Cameras in non-IE web browser do not support 2-way audio,
record to PC, zoom and management of video recordings. Thus we recommend viewing the
camera in Internet Explorer.
6
For Internet Explorer
1. After inputting the camera’s LAN or Internet access URL in IE browser, the login window
shows. The camera will ask you to install the web browser plug-in. Click allow or
download it from the link shown on screen.
2. Then login the camera, the camera’s username and password will be required. The
default username and password are admin.
7
3. Login to camera again to watch the live video.
Instructions of the buttons of main panel
8
Preset
Cruise
Resolution
9
Playback Record Files
Click to view record files. This function is working in IE only.
Local File means the file in your PC.
The composition of the file name of Local file:
Location
Record files location of your PC
Stream
The stream of the record file.
Camera IP
Cameras IP address
Date and time
The date and time of the record file. Such as 130528174502 means
2013-05-28 17:45:02
TF card/ NAS file means the file in TF card or NAS. When TF card is inserted and NAS is
enabled, all record file in TF card will be transfer to NAS automatically. NAS with FTP protocol
does not support playback function, so no file will be searched, so login your FTP server
directly to get the record file.
The composition of the file name of TF card or NAS file:
1. Type and location
2. SN
3. Date
4. Time
5. Action
10
And you can click delete button and save button to delete it or download it to local
PC.
View Pictures
Click to view the snapshots saved in your local PC. You can view and delete them here.
This function is working in IE only.
For Non-IE Web Browsers (Safari, Chrome, Firefox, etc)
1. Download QuickTime from Apple and install it.
11
2. Accept run QuickTime plug-in in the web browser.
Here are the details of the difference of the functions.
IE
Non-IE web browser
2-way audio
×
Record to PC
×
Zoom
×
Playback
×
View Pictures
×
Cruise
×
Resolution
1280*720, 1152*648,
1024*576, 960*540,
832*468, 768*432, 640*480
and 320*240
1280*720, 1152*648,
1024*576, 960*540,
832*468 and 768*432
12
Camera Settings
Click this Settings Button for camera Settings. There are 2 kinds of settings,
normal settings and advanced settings. Click and get the
advanced settings.
Notice:
1. Certain functions mentioned in this manual may vary according to camera's model. For
example, pan and tilt function are for Pan/Tilt enabled cameras only.
2. Advanced settings require certain amount of background knowledge of computer
science, we do not recommend you to change the settings if you are not sure the
settings functions
System
System Status
System Information & Storage Devices
Devices Name
Cameras Name. Only shows in IE (setting can only be changed
or entered within the camera-search tool).
S/N
Camera’s serial number
13
Software Ver.
Camera’s software version
Release Date
Softwares release date
Hardware Ver.
Camera’s hardware version
Date/Time
Cameras date and time
Picture Path
The path of the snapshot when you click snapshot button, click
it and change it to another path. It only works in IE.
Video Path
The path of the video file when you click record button, click it
and change it to another path. It only works in IE.
TF card
The TF cards total and free volume. You can click Format button
to format TF card. If your camera does not detect a TF card, it
will show -.
Network Storage
The URL information of network storage (NAS)
Status
The status of network storage (NAS)
Device Time
Camera’s time setting
Current device time
Camera’s time and you can click Synchronize with PC to
match it with your computer’s time
Current device time zone
Time zone of the place that the camera is located
Automatically adjust clock
for daylight saving time
Once your time is daylight saving time, click it to synchronize
Sync With NTP Server
Once you enable this, you can no longer synchronize
cameras time with your PC‘s. Instead, the camera will
synchronize the time from time server.
NTP Server
Time server of the network which is connected to the camera
Tips:
1. What is a NTP server?
NTP server is a server computer that reads the actual time from a reference clock and
14
distributes this information to its clients using network. Your camera will get the correct time
through an NTP sever by offering the time zone of its location.
User Management
Adding and updating user accounts
Defined user contains 3 different permission levels.
Setup: Be able to change the cameras settings.
Control PTZ: Be able to control cameras PTZ.
DelVideoFile: Be able to delete cameras video file on your PC or TF card.
Pan/Tilt
Camera’s Pan/Tilt and preset setting (only available for cameras with Pan/Tilt function).
PT Speed
Direction
Reboot
Press reboot hyper-link to restart the camera.
Other Settings
This is an advanced setting, click Open advanced settings to access these settings.
15
Snapshot Interval
The interval of E-mail alert snapshots
Automatically Reboot
The camera reboots itself at the required time
RTSP doesn't require password
Allow access to RTSP stream without authentication (not
recommended).
Onvif doesn't require password
Allows access to ONVIF protocol without authentication
(not recommended)
Disable P2P
Disable P2P function of Quick Start Guide
Update
This is an advanced setting (only works using the Internet Explorer).
Update the device to the latest firmware version which can be found on our official website.
http://www.tenvis.com/download
Notice:
1. Please choose proper update package for your camera model.
2. Use an Ethernet cable NOT WI-FI to connect to your camera during the update process.
3. Make sure that the camera is not unplugged during the update process.
4. The whole process may take about 2-3 minutes. Please wait until camera reboots.
5. Please update only with the help of a professional in case of problems while updating.
6. TENVIS is not responsible for improper update attempts that lead to camera crash.
7. It only works in Internet Explorer.
Reset Settings
This is an advanced setting.
You can click reset button to reset the camera to default settings. Please do so only if you
want to delete all the settings you have done in the camera.
16
Network
IP and Port
The Camera’s Basic Network Settings
Address Type
Enable or disable obtaining IP address from DHCP server automatically. If
it is enabled, IP address and other items cannot be changed manually.
IP
Camera’s local network IP address, which is used to view the camera in
the same local area network.
Specify a unique IP address for your network camera.
NetMask
Specify the mask for the subnet the network camera is located on
Default Gateway
Specify the IP address of the default gateway (router) used for connecting
devices attached to different networks and network segments
MAC
The cameras wired MAC address.
DNS1 /DNS2
DNS (Domain Name Service) provides the translation of host names to IP
addresses of your network
Port
Camera’s communications port which is set to send video and audio data
If you want to access the cam from Internet (outside your local network) or via mobile
devices (iPhone, Smartphone, Touchpad, etc) and your router does not support fixed
IP-addresses within the DHCP-range then you should get help by an experience
IT-specialist to setup your router to be able to access the cam from Internet.
If your cam shall be used within Wi-Fi mode, you should setup the wireless options
and restart the camera and come back to this menu to finalize the IP-address and
Port-settings.
The reason is that the cam gets a new MAC-address during Wi-Fi-mode and the
IP-address provided by the router (when using DHCP) changes correspondingly.
17
Wireless Network
Configuring WI-FI connection
SSID
Select your wireless SSID in the list.
Key
Enter your wireless password and click OK to set up wireless.
After entering the wireless settings the cam should be rebooted and all further
activities should be made in Wi-Fi mode.
The cam gets a new MAC-address during Wi-Fi mode and the IP-address provided by
the router (when using DHCP) changes correspondingly.
This is an advanced setting. Configuring the camera’s DDNS for remote view
DDNS Provider
This camera supports multiple DDNS provider, select one of them
and click Register to get an account.
Account
Enter the DDNS account.
Password
Enter the DDNS password.
Dynamic Domain Name
It is the remote URL of your camera.
Status
The DDNS status
Tips:
1. What is DDNS?
DDNS (Dynamic DNS) is a service that maps Internet domain names to IP addresses. Thus we
do not need to know the changing IP address in order to view the camera through the
relevant DDNS server.
20
Notice:
1. Please check the IP settings of the camera if it failed the test
2. There might be some delay for motion detection alarm since it is related to the network
condition and the service quality of the sender email’s provider. Thus it is beyond the control
of IP camera.
3. If you still cannot receive any email alert after receiving the test email, please check
your spam box and add your sender email address in the trust list of the recipient email once
your find it in spam.
Tips:
The email alert is sent via sender email’s provider server which is an SMTP server. Once the
camera signs in to the SMTP server, the email alert will be delivered to the recipient email
after getting SMTP servers authentication. Therefore, the sender email, recipient email and
the SMTP server are all required.
21
Motion Detection
Set up motion
detection area
Hold [CTRL] key and select area on the video by mouse left key to
select detecting areas
Sensitivity
The sensitivity of the motion detection alarm which contains 6 levels
Actions to Take
The actions to take when the camera detects movements
Notify in Video
There will be a symbol shows in video when the camera
detects moving objects which is only available for IE browser
Record
Video will be recorded on NAS, TF card or computer according to your
settings. Please note that if you are using IE browser to watch live feed
when the motion alarm is triggered, video files will be also saved on
your computer
Send alert E-Mail
Sending alert pictures to the specified email when the camera detects
the movements
Valid Time
Up to 4 Time Slots can be set
22
Sound Detection
Enable sound detection
Enable sound detection
Sensitivity
The sensitivity of the motion detection alarm which contains 10
levels.
Actions to Take
The actions to take when the camera detects sounds
Notify in Video
There will be a symbol shows in video when the
camera detects sounds which is only available for IE browser.
Record
Video will be recorded on NAS, TF card or computer according to
your settings. Please note that if you are using IE browser to
watch live feed, video files will be also saved on your computer
Send alert E-Mail
Sending alert pictures to the specified email when the camera
detects sounds
Valid Time
4 Time Slots can be set
Video
On Screen Display
The information shows on the video
Device Name
Show device name on the video
Date/Time
Show devices data and time on the video
User Defined
Show user defined text on the video
23
Notice:
1. User Defined information on mobile devices cannot exceed six characters or it will not be
properly displayed!
Video Mask
You can define mask area on your video for privacy protection.
Hold [CTRL] key and select area on the video by mouse left key to select mask areas
Video Quality
This is an advanced setting. You can adjust the
Power Frequency
Adjust your power frequency to get flicker-free video
Stream
Main stream is the most
Resolution
Resolution of video
Output
Variable Bitrate and Constant Bitrate.
Variable Bitrate will use less bandwidth, but will affect the video
quality on moving objects.
Constant Bitrate will use more bandwidth, but will provide better
video quality on moving objects.
Frames per second
How many Frames per second but will provide better video quality on
moving objects.
24
Bitrate
The bit rate of the video
Gap of I-Frame
Video buffer for motion recordings. The bigger the number is, the
more key frame there will be.
Record On TF Card or NAS
Record On TF Card
Size-limit of Video File(M)
The record files size limit. Unit is MB. Size is only relevant for
permanent recordings and if not delimited by “time-limit of
video file”.
Time-limit of Video
File(seconds)
The record files time limit. Unit is second.
Time limit is only relevant for permanent recordings and if not
delimeted by “size-limit of video file”.
Time-length of video
recording triggered by
alarm(seconds)
The record files time limit triggered by alarm. Unit is second.
Stream to record
Choose which stream to record. Valid for permanent recording
as well as recording on motion/sound-detection.
Record Audio
Whether record audio In video file. Valid for permanent
recording as well as recording on motion/sound-detection.
Preset time periods for
record
Constant recording. To record video at defined times regardless
of the alarm.
Time Slot
Up to 4 Time Slots can be set
25
Record On NAS
Enable Net Storages
Enable recording to NAS
Protocol
Select which kind of NAS the camera connects to.
SMB/CIFS
Server Message Block (SMB), also known as Common Internet File
System (CIFS) operates as an application-layer network protocol
mainly used for providing shared access to files. If your NAS
support SMB/CIFS protocol please choose this. Windows share
folder is based on this protocol.
NFS
NFS stands for Network File System, It is a client/server system
that allows users to access files across a network and treats them
as if they resided in a local file directory. If your NAS supports this
protocol, please choose this.
FTP
FTP, short for File Transfer Protocol, is used to transfer files
between computers on a network. If your NAS supports this
protocol, please choose this. This is very common. But FTP
protocol does not support remote playback.
Account
Your NAS account provided by your NAS service/device provider.
Password
Your NAS password provided by your NAS service/device
provider.
Host
Your NAS IP address or hostname. Notice that no http:// is
required.
26
Shared Name
Your NAS Share Name provided by your NAS service/device
provider. It is for SMB/CIFS Protocol only.
Server Directory
Your NAS Server Directory provided by your NAS service/device
provider. It is for NFS Protocol only.
Sub-Directory
It is for FTP Protocol only, the name of sub- directory if you want
to record to sub- directory. If you want to record to root folder,
leave it blank will be OK.
Save snapshots to
network storage
If you not only want to record to NAS, but also want to save
snapshots to your NAS, you can enable this.
Notice: Once enabled, no E-mail alert will be sent any more as the
snapshots will all go into your NAS.
Strategy
Delayed
Save videos to camera built-in storage or TF card first and then
upload to network server. Please enable this option with low
bandwidth. Size of file is limited to 3MB if TF card is not inserted.
Suitable for short time record (for example, Alarm triggered video
recording)
Realtime
Real-time upload should require enough bandwidth; lack of
adequate bandwidth may cause frame loss. Suitable for long-time
video recording.
Notice:
1. Remote playback is not supported if FTP is selected
2. The Camera uses its S/N to create a sub-directory on the server, and save all its files
there. This allows several IP Cameras to use the same destination
3. All TF card record file will upload to NAS if record to NAS is enabled. If a TF card is
present, it is used as a backup storage whenever the network connection fails. When the
connection is restored, files on TF card will be uploaded to the server
Remote View & Mobile Phone View
Please check Quick Start Guide for remote view and mobile phone view.
If you want to view the camera by web browser remotely, please set up DDNS and port
forwarding.
For more information of port forwarding, please understand we cannot provide a common
solution as there are too many router brands. Please Google your routers brand of port
forwarding or visit our website for help. Thank you.
http://www.tenvis.com
21


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