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Appendix
FAQ
Q1: I cannot access the internet after finishing the installation. What should I do?
A1: Try the following methods:
Verify that your router and the adapters are connected properly.
Verify that you can access the internet normally by connecting your computer directly to the router or
modem.
Verify that your computer has been set to obtain an IP address automatically.
Verify that the PLC LEDs on the adapters are solid green. If they are not, reset all adapters and then
observe the PLC LEDs again.
Verify that all powerline adapters are in the same electrical circuit.
Q2: I cannot access the internet after finishing the operations specified in Secure Your Powerline Network,
what should I do?
A2: Try the following methods:
Verify that you can access the internet before using the Pair/Reset button to secure your powerline
network.
Verify that the PLC LEDs on the adapters are solid green. If they are not, reset all adapters and then
use the Pair/Reset button to pair the adapters again.
Verify that all powerline adapters are on the same electrical circuit.
Q3: An adapter failed to connect to the powerline network after I moved it to a new location, what should I
do?
A3: Try the following methods:
Verify that all powerline adapters are on the same electrical circuit.
Verify that the PLC LED on the adapter is solid green before you move it to a new location.
Use the Pair/Reset button to pair it with another adapter in the powerline network again.
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