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Appendix 3 FAQs
This section provides solutions to problems that may occur during installation
and operation of the device. Read the following if you are running into problems.
If your problem is not covered here, please feel free to go to www.tendacn.com
to find a solution or email your problems to: support@tenda.com.cn or
support02@tenda.com.cn. We will be more than happy to help you out as soon
as possible.
1. Q: I entered the device’s LAN IP address in the web browser but cannot
access the utility. What should I do?
a.Check whether device is functioning correctly. The SYS LED should blink a
few seconds after device is powered up. If it does not light up, then some
internal faults may have occurred.
b.Verify physical connectivity by checking whether a corresponding port’s link
LED lights up. If not, try a different cable. Note that an illuminated light does
NOT ALWAYS indicate successful connectivity.
c. Run the "ping 192.168.0.1" command. If you get replies from 192.168.0.1,
open your browser and verify that Proxy server is disabled. In case that ping
fails, press and hold the "RESET" button on your device for 7 seconds to restore
factory default settings, and then run "ping192.168.0.1" again.
d. Contact our technical support for help if the problem still exists after you tried
all the above.
2. Q: What should I do if I forget the login password to my device?
A: Reset your device by pressing the Reset button for over 7 seconds. Note: All
settings will be deleted and restored to factory defaults once you pressed the
Reset button.
3. Q: My computer shows an IP address conflict error after having
connected to the device. What should I do?
a.Check if there are other DHCP servers present in your LAN. If there are
other DHCP servers except your router, disable them immediately.
b.The default IP address of the device is 192.168.0.1; make sure this
address is not used by another PC or device. In case that two computers or
devices share the same IP addresses, change either to a different address.
4.Q: I cannot access Internet and send/receive emails; what
should I do?
This problem mainly happens to users who use the PPPoE or Dynamic IP
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