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Appendixes
A. FAQ
Q1. I cannot access the web UI of the AP after entering 192.168.0.254. What should I do?
A1. Check the following items:
Verify that the IP address of your computer is 192.168.0.X (X: 2~253).
Clear the cache of your web browser or replace the web browser, and try login again.
Disable the firewall of your computer or replace the computer, and try login again.
If two or more APs are connected to your network without an AP controller, connect one of the APs to
your network and change the IP address of the AP. Repeat this procedure to change the IP addresses of
the other APs.
The AP may be being managed by an AP controller and therefore its IP address is no longer
192.168.0.254. In that case, log in to the web UI of the AP controller to view the new IP address of the
AP, and log in to the AP using the new IP address.
If you have manually changed the IP address of the AP, change the IP address of your computer to
another IP address that belongs to the same network segment as the new IP address of the AP and log
in again using the new IP address of the AP.
If the problem persists, restore the factory settings of the AP and try login again.
Q2. My wireless AP controller cannot find the AP. What should I do?
A2. Check the following items:
Verify that the devices are connected properly and the AP has started.
If VLANs have been defined on your network, verify that the corresponding VLAN has been added to
your AP controller.
Restart the AP or restore the factory settings of the AP, and try scanning the AP again.
Q3. Can I log in to the web UI of the AP to configure the AP after using an AC to manage the AP?
A3. Yes. You are recommended to change the user name and password of the administrator account (see Section
4.6.5 "Accounts.") if you use an AC to manage the AP. This improves network security.
For more technical assistance, visit our website at http://www.tendacn.com or send your question to
support@tenda.cn. We will help you resolve your problem as soon as possible.
B. Setting the IP Address of Your Computer (Example: Windows 7)
Step 1 Choose Start > Control Panel, click Network and Internet, click Network and Sharing Center, and click
Change adapter settings.
Step 2 Right-click Local Area Connection and choose Properties. Select Internet Protocol Version 4 (TCP/IPv4)
and click Properties.
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