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Appendix 4 FAQs
This section provides solutions to problems that may occur during installation and
operation of the device. Read the following if you are running into problems.
If your p roblem is not covered h e re, p l ease feel free to go to w ww. te n da c n. c om to f ind a
solution o r e m a il yo u r problems to: suppo r t @ tend a . com.c n or suppo r t 02@tenda. co m. c n .
We wi l l b e m o re than happy to help you out as so o n as possible.
1. Q: I cannot access the device's management interface. What should I do?
Make sure the power LED on the device's front panel is on and the SYS
LED blinks normally.
Make sure all cables are correctly connected and the corresponding LAN
LED on the device is on.
Verify that your PC's TCP/IP settings are configured correctly. If you
select the "Use the following IP address" option, set your PC's IP address to
any IP address between 192.168.0.2~192.168.0.254. Or you can select the
"Obtain an IP address automatically" option.
Check the IP address you entered in your browser. It should be
http://192.168.0.1.
Open your browser and click Tools -> Internet Options -> Connections
-> LAN settings, uncheck the Use a proxy server for your LAN option.
Press the WPS/RST button for over 7 seconds to restore your device to
factory default settings. Then log to your device again.
2. Q: I changed the login password and unfortunately forget it. What should I
do?
Press the WPS/RST button for over 7 seconds to restore your device to factory
default settings.
3. Q: My computer shows an IP address conflict error after having connected to
the device. What should I do?
Make sure there are no other DHCP servers on your LAN or other DHCP
servers are disabled.
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