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7. Troubleshooting
Problem Cause Solution
The product
does not work.
The product is not turned on. Press the on/off button to turn
on the product.
The battery is not charged. Fully charge the battery.
The battery
icon blinks.
The battery is not sufciently
charged.
Fully charge the battery.
The display is
on but product
does not move.
The battery charge is low
(the battery indicator shows
1 or 2 bars). Product enters a
safety mode.
Change speed gear to 1,
return home and fully charge
the battery.
The rear light
does not turn
on.
The product is not turned on. Press the on/off button to turn
on the product.
The rear light is damaged. Contact the service hotline
provided on the warranty
card.
8. Warranty
This product is shipped with a warranty card. If the product has manufacturing
defects, is damaged or if it was dropped, do not use it. Contact the service hotline
provided on the warranty card.
43


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