Manual Telekom Speedport Neo (page 166 of 184) (German)

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EasySupport.

Nutzungsvoraussetzungen der Interaktiven Fernkonfiguration sowie Ferndiagno-

se & Fernwartung:

• Die Grundvoraussetzungen für EasySupport Services sind erfüllt (siehe

Einleitung zu EasySupport).

• Sie verfügen über einen eingerichteten und funktionsfähigen Internetzugang

von der Telekom.

• Ihr Speedport ist aktuell mit dem Internet verbunden.

• Sie haben Ihre Zustimmung zum Fernzugriff auf Ihren Speedport durch die

Telekom Hotline gegeben. Dies können Sie auf zwei Wegen tun:

1. Sie haben einem Hotline-Mitarbeiter der Telekom Ihr Einverständnis

gegeben, dass er während des aktuellen Servicegesprächs einmalig

von der Ferne auf Ihren Speedport zugreifen darf.

2. Sie haben im Kundencenter den Dienst EasySupport Fernunterstüt-

zung gebucht und damit dauerhaft Ihre Zustimmung gegeben, dass

Hotline-Mitarbeiter der Telekom im Rahmen eines Hotline-Gesprächs

von der Ferne aus auf Ihren Speedport zugreifen dürfen. Den Dienst

EasySupport Fernunterstützung finden Sie im Kundencenter im

Menübereich Dienste & Abos direkt unter Fernunterstützung (Easy-

Support Fernunterstützung).

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Telekom Speedport Neo Quick start guide - German - 2 pages

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Telekom Speedport Neo Manual

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