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Troubleshooting
TroublesReasonSolution
Washing machine
cannot start up
Check if the door is closed tightly.
Check if power plug is inserted well.
Check if water supply tap is opened.
Check if button “Start/Pause” is pressed.
Check if button “On/Off” is pressed.
Door cannot be
opened
Heating fault
Water leakage
Water is
overflowed from
the bottom of the
machine
Indicator or
display does
not light.
Detergent
residues in the
box
Washing effects
are not good
Abnormal noise
Great vibration
The clothes are too dirty.
Insufficient detergent quantity.
Washing powder is dampened
and agglomerated.
Power is disconnected.
PC board has problems.
Harness has connection
problem.
The inlet pipe is not connected
firmly.
Outlet hose has water leakage.
NTC is damaged and heating
pipe is aging.
Machine's safety protection
design is working.
The connection between inlet
pipe or outlet hose and tap or
washing machine is not tight.
Drain pipe in the room is blocked.
Disconnect the power.
Can normally wash the clothes.
Only cannot wash with heating.
Shall contact the service center promptly.
Check and fasten water pipes.
Clean up outlet hose and ask a
specialized person to repair it when
necessary.
Fix the inlet pipe.
Replace the drain hose.
Check if the power is shut down and
power plug is connected correctly.
If not, please call up service line.
Clean and wipe the box.
Use liquid detergents or the detergents
special for drum.
Select a proper procedure.
Add the proper detergent quantity
according to the instructions in
detergent package.
Check if the fixing (bolts) has been removed.
If cabinet is installed on the solid and level
floor.
Check if there are any barrettes or metal
articles inside.
Check if the legs in the washing machine
are adjusted level.
Maintenance
Pull out the power plug to avoid electrical shock before washing.
After using the washing machine, pull out the power cord and close the door tightly to avoid
pinching the kids.
Remove foreign matters
Drain Pump Filter:
Drain pump filter can filter the yarns and small foreign matters from the washings.
Clean the filter periodically to ensure the normal operation of washing machine.
According to the soil level within the cycles and the frequency of the cycles, you have to inspect
and clean the filter regularly.
The pump should be inspected if the machine does not empty and/or spin;
The machine makes an unusual noise during draining due to objects such as safety pins, coins
etc. blocking the pump.
The Service_panel proceed as follows:
When the appliance is in use and depending on the programme selected there can be hot water
in the
pump. Never remove the pump cover during a wash cycle, always wait until the appliance has finished
the cycle, and is empty. When replacing the cover, ensure it is securely retight end so.
Warning!
2.Turn the filter down as
shown with the figure and
take out sundries matters.
1.After the power is dis-
connected, use hand to
open the filter cover.
3.Reinstall each part back
after sundries matters are
removed.
14


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